A global survey was conducted by an Indian Conglomerate to get feedback on performance of all Strategic vendors servicing its business divisions across domains such as Capital Markets, Healthcare, Telecom etc. This visualization summarizes the cross-comparison of performance across 4 of the strategic vendors based on feedback received from stakeholders in each of the business divisions
NPS Score
Year
Quarter
Vendor1
Vendor2
Vendor3
Vendor4
2012
Q1
24%
Promoters
Neutrals
Detractors
26
47
7
79%
Promoters
Neutrals
Detractors
44
12
0
38%
Promoters
Neutrals
Detractors
49
45
10
38%
Promoters
Neutrals
Detractors
31
48
1
2012
Q2
28%
Promoters
Neutrals
Detractors
28
26
10
54%
Promoters
Neutrals
Detractors
60
3
17
58%
Promoters
Neutrals
Detractors
58
36
2
77%
Promoters
Neutrals
Detractors
84
16
4
Feedback by question
Average rating
Category
Question
QoQ growth
All
Vendor1 Vendor2 Vendor3 Vendor4
Vendor1 Vendor2 Vendor3 Vendor4
3.3
3.5
3.7
3.7
Responsiveness
Timeliness
0.0
-0.3
0.2
0.3
3.6
3.8
3.2
3.4
Completeness
-0.3
1.0
-0.6
-0.1
3.4
2.8
3.6
3.1
Communication
-0.5
0.1
0.4
0.3
3.0
3.8
3.1
3.6
Process Compliance
Documentation
-0.8
0.1
-0.7
0.5
3.2
3.5
2.6
3.5
Process Training
-0.6
-0.3
-0.5
-0.2
3.2
3.7
3.6
3.8
Adherence to Process
-0.4
0.1
-0.1
0.2
3.4
2.7
3.6
3.4
Efficiency
Resolution Time
0.3
0.3
0.0
0.0
3.2
3.7
3.4
3.6
Transparency
-0.3
-0.1
0.0
0.4
2.7
3.8
3.5
3.1
Service
Quality of Service
-0.5
1.1
0.0
-0.4
3.6
3.1
3.4
3.3
Continuous Improvement Focus
0.3
-0.1
0.3
0.6
3.1
3.2
2.8
3.4
Employee Focus
-0.5
-0.6
-0.7
-0.2
2.9
3.5
3.6
2.9
Business Growth
Best Practices Sharing
-0.5
0.3
0.7
0.1
3.0
3.0
3.6
3.6
Effective Governance
-0.3
-0.1
0.4
0.3
2.6
3.8
3.0
3.2
Cost Competitiveness
Cost Competitiveness
-0.6
0.7
-0.7
-0.4
2.6
3.6
3.4
3.1
Productivity Focus
-1.3
0.1
-0.4
-0.6
3.2
3.8
3.7
3.7
Overall satisfaction
Overall satisfaction
0.1
0.4
0.0
-0.0