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On what days are problems reported?

2 reported 01 F 2 reported 02 S 3 reported 03 S 1 reported 04 M Apr 2011 3 reported 05 T 5 reported 06 W 4 reported 07 T 5 reported 08 1 reported 09 5 reported 10 6 reported 11 1 reported 12 1 reported 13 3 reported 14 4 reported 15 4 reported 16 4 reported 17 2 reported 18 1 reported 19 1 reported 20 5 reported 21 2 reported 22 4 reported 23 5 reported 24 4 reported 25 3 reported 26 3 reported 27 3 reported 28 2 reported 29 1 reported 30 2 reported 01 8 reported 02 May 2011 2 reported 03 3 reported 04 4 reported 05 6 reported 06 5 reported 07 4 reported 08 2 reported 09 1 reported 10 1 reported 11 2 reported 12 3 reported 13 1 reported 14 2 reported 15 2 reported 16 1 reported 17 2 reported 18 3 reported 19 3 reported 20 2 reported 21 1 reported 22 2 reported 23 1 reported 24 5 reported 25 5 reported 26 3 reported 27 3 reported 28 5 reported 29 1 reported 30 5 reported 31 3 reported 01 7 reported 02 2 reported 03 5 reported 04 3 reported 05 2 reported 06 Jun 2011 5 reported 07 3 reported 08 2 reported 09 4 reported 10 2 reported 11 1 reported 12 4 reported 13 2 reported 14 2 reported 15 1 reported 16 1 reported 17 5 reported 18 1 reported 19 2 reported 20 2 reported 21 5 reported 22 2 reported 23 2 reported 24 2 reported 25 1 reported 26 4 reported 27 2 reported 28 1 reported 29 1 reported 30 7 reported 01 3 reported 02 5 reported 03 5 reported 04 Jul 2011 2 reported 05 2 reported 06 5 reported 07 8 reported 08 3 reported 09 2 reported 10 9 reported 11 1 reported 12 7 reported 13 3 reported 14 4 reported 15 6 reported 16 7 reported 17 4 reported 18 4 reported 19 2 reported 20 4 reported 21 3 reported 22 1 reported 23 2 reported 24 4 reported 25 7 reported 26 4 reported 27 5 reported 28 2 reported 29 5 reported 30 2 reported 31 4 reported 01 Aug 2011 3 reported 02 2 reported 03 2 reported 04 3 reported 05 3 reported 06 3 reported 07 2 reported 08 1 reported 09 2 reported 10 1 reported 11 4 reported 12 5 reported 13 2 reported 14 4 reported 15 4 reported 16 6 reported 17 2 reported 18 7 reported 19 4 reported 20 3 reported 21 3 reported 22 1 reported 23 3 reported 24 2 reported 25 3 reported 26 2 reported 27 2 reported 28 1 reported 29 1 reported 30 2 reported 31 3 reported 01 4 reported 02 2 reported 03 4 reported 04 3 reported 05 Sep 2011 2 reported 06 6 reported 07 1 reported 08 4 reported 09 1 reported 10 2 reported 11 3 reported 12 2 reported 13 1 reported 14 2 reported 15 4 reported 16 4 reported 17 1 reported 18 1 reported 19 3 reported 20 1 reported 21 6 reported 22 2 reported 23 2 reported 24 2 reported 25 4 reported 26 2 reported 27 2 reported 28 1 reported 29 4 reported 30 4 reported 01 4 reported 02 4 reported 03 Oct 2011 3 reported 04 1 reported 05 4 reported 06 2 reported 07 3 reported 08 3 reported 09 2 reported 10 1 reported 11 7 reported 12 4 reported 13 4 reported 14 2 reported 15 3 reported 16 2 reported 17 2 reported 18 1 reported 19 8 reported 20 1 reported 21 1 reported 22 4 reported 23 5 reported 24 3 reported 25 1 reported 26 2 reported 27 2 reported 28 2 reported 29 3 reported 30 1 reported 31 2 reported 01 2 reported 02 1 reported 03 4 reported 04 2 reported 05 2 reported 06 1 reported 07 Nov 2011 3 reported 08 3 reported 09 4 reported 10 2 reported 11 2 reported 12 1 reported 13 5 reported 14 2 reported 15 3 reported 16 4 reported 17 3 reported 18 3 reported 19 1 reported 20 5 reported 21 3 reported 22 2 reported 23 1 reported 24 3 reported 25 5 reported 26 3 reported 27 2 reported 28 3 reported 29 3 reported 30 2 reported 01 2 reported 02 1 reported 03 7 reported 04 3 reported 05 Dec 2011 3 reported 06 4 reported 07 5 reported 08 3 reported 09 1 reported 10 1 reported 11 4 reported 12 2 reported 13 3 reported 14 2 reported 15 2 reported 16 1 reported 17 1 reported 18 5 reported 19 2 reported 20 2 reported 21 4 reported 22 4 reported 23 1 reported 24 1 reported 25 3 reported 26 3 reported 27 5 reported 28 1 reported 29 1 reported 30 3 reported 31 1 reported 01 1 reported 02 Jan 2012 4 reported 03 2 reported 04 5 reported 05 2 reported 06 3 reported 07 2 reported 08 1 reported 09 2 reported 10 4 reported 11 1 reported 12 2 reported 13 1 reported 14 1 reported 15 1 reported 16 2 reported 17 3 reported 18 8 reported 19 3 reported 20 3 reported 21 2 reported 22 1 reported 23 2 reported 24 2.33 3.43 3.29 2.86 2.57 4.57 1.71 2.00 3.43 3.71 2.71 2.29 2.29 3.29 3.86 5.29 2.86 4.14 2.86 2.43 4.29 2.29 2.43 2.71 2.43 2.43 3.00 2.86 3.29 2.71 2.57 2.00 2.29 3.00 3.14 2.86 2.86 2.14 2.71 2.43 2.71 1.71 3.14 1.50 3.093 2.419 2.881 3.214 3.209 2.698 2.651

At what times are problems reported?

4.14 5.29 4.71 5.57 4.43 6.00 4.86 5.71 5.43 4.86 6.14 4.71 5.29 4.43 5.57 3.71 5.43 6.14 4.00 4.29 6.14 6.71 4.43 5.00 Friday 00:00: 3 3 Friday 01:00: 5 5 Friday 02:00: 6 6 Friday 03:00: 7 7 Friday 04:00: 6 6 Friday 05:00: 5 5 Friday 06:00: 9 9 Friday 07:00: 6 6 Friday 08:00: 5 5 Friday 09:00: 4 4 Friday 10:00: 5 5 Friday 11:00: 6 6 Friday 12:00: 8 8 Friday 13:00: 2 2 Friday 14:00: 1 1 Friday 15:00: 3 3 Friday 16:00: 5 5 Friday 17:00: 3 3 Friday 18:00: 4 4 Friday 19:00: 2 2 Friday 20:00: 9 9 Friday 21:00: 5 5 Friday 22:00: 5 5 Friday 23:00: 5 5 Monday 00:00: 6 6 Monday 01:00: 8 8 Monday 02:00: 5 5 Monday 03:00: 9 9 Monday 04:00: 1 1 Monday 05:00: 8 8 Monday 06:00: 6 6 Monday 07:00: 6 6 Monday 08:00: 7 7 Monday 09:00: 5 5 Monday 10:00: 9 9 Monday 11:00: 2 2 Monday 12:00: 4 4 Monday 13:00: 4 4 Monday 14:00: 9 9 Monday 15:00: 7 7 Monday 16:00: 7 7 Monday 17:00: 7 7 Monday 18:00: 2 2 Monday 19:00: 4 4 Monday 20:00: 8 8 Monday 21:00: 5 5 Monday 22:00: 4 4 Monday 23:00: 8 8 Saturday 00:00: 3 3 Saturday 01:00: 5 5 Saturday 02:00: 5 5 Saturday 03:00: 5 5 Saturday 05:00: 4 4 Saturday 06:00: 3 3 Saturday 07:00: 6 6 Saturday 08:00: 8 8 Saturday 09:00: 9 9 Saturday 10:00: 7 7 Saturday 11:00: 3 3 Saturday 12:00: 4 4 Saturday 13:00: 4 4 Saturday 14:00: 3 3 Saturday 15:00: 2 2 Saturday 16:00: 2 2 Saturday 17:00: 5 5 Saturday 18:00: 2 2 Saturday 19:00: 5 5 Saturday 20:00: 7 7 Saturday 21:00: 10 10 Saturday 22:00: 3 3 Saturday 23:00: 3 3 Sunday 00:00: 5 5 Sunday 01:00: 7 7 Sunday 02:00: 2 2 Sunday 03:00: 4 4 Sunday 04:00: 5 5 Sunday 05:00: 3 3 Sunday 06:00: 3 3 Sunday 07:00: 5 5 Sunday 08:00: 8 8 Sunday 09:00: 5 5 Sunday 10:00: 2 2 Sunday 11:00: 6 6 Sunday 12:00: 6 6 Sunday 13:00: 5 5 Sunday 14:00: 3 3 Sunday 15:00: 1 1 Sunday 16:00: 6 6 Sunday 17:00: 6 6 Sunday 18:00: 4 4 Sunday 19:00: 3 3 Sunday 20:00: 5 5 Sunday 21:00: 9 9 Sunday 22:00: 9 9 Sunday 23:00: 3 3 Thursday 00:00: 6 6 Thursday 01:00: 4 4 Thursday 02:00: 6 6 Thursday 03:00: 4 4 Thursday 04:00: 7 7 Thursday 05:00: 8 8 Thursday 06:00: 4 4 Thursday 07:00: 3 3 Thursday 08:00: 3 3 Thursday 09:00: 5 5 Thursday 10:00: 5 5 Thursday 11:00: 8 8 Thursday 12:00: 7 7 Thursday 13:00: 3 3 Thursday 14:00: 8 8 Thursday 15:00: 5 5 Thursday 16:00: 6 6 Thursday 17:00: 10 10 Thursday 18:00: 5 5 Thursday 19:00: 7 7 Thursday 20:00: 4 4 Thursday 21:00: 6 6 Thursday 22:00: 7 7 Thursday 23:00: 4 4 Tuesday 00:00: 5 5 Tuesday 01:00: 5 5 Tuesday 02:00: 3 3 Tuesday 03:00: 4 4 Tuesday 04:00: 5 5 Tuesday 05:00: 7 7 Tuesday 06:00: 5 5 Tuesday 07:00: 8 8 Tuesday 08:00: 5 5 Tuesday 09:00: 4 4 Tuesday 10:00: 8 8 Tuesday 11:00: 4 4 Tuesday 12:00: 3 3 Tuesday 13:00: 10 10 Tuesday 14:00: 9 9 Tuesday 15:00: 3 3 Tuesday 16:00: 5 5 Tuesday 17:00: 9 9 Tuesday 18:00: 4 4 Tuesday 19:00: 4 4 Tuesday 20:00: 5 5 Tuesday 21:00: 10 10 Tuesday 22:00: 2 2 Tuesday 23:00: 5 5 Wednesday 00:00: 1 1 Wednesday 01:00: 3 3 Wednesday 02:00: 6 6 Wednesday 03:00: 6 6 Wednesday 04:00: 7 7 Wednesday 05:00: 7 7 Wednesday 06:00: 4 4 Wednesday 07:00: 6 6 Wednesday 08:00: 2 2 Wednesday 09:00: 2 2 Wednesday 10:00: 7 7 Wednesday 11:00: 4 4 Wednesday 12:00: 5 5 Wednesday 13:00: 3 3 Wednesday 14:00: 6 6 Wednesday 15:00: 5 5 Wednesday 16:00: 7 7 Wednesday 17:00: 3 3 Wednesday 18:00: 7 7 Wednesday 19:00: 5 5 Wednesday 20:00: 5 5 Wednesday 21:00: 2 2 Wednesday 22:00: 1 1 Wednesday 23:00: 7 7 Friday 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Monday Saturday Sunday Thursday Tuesday Wednesday

What is the trend across categories

Category Count Jan Feb Apr May Jun Jul Aug Sep Oct Nov
Market 550
Financial 189
Innovation 39
Technological 29
Business 24
Business, Market 16
Financial, Technological4 4
Financial, Technological5 2
Financial, Technological1 2
Market, Innovation 1
Innovation, Technological 1
Financial, Technological3 1
Financial, Technological2 1
Financial, Business2 1
Business, Technological 1

How long does it take to fix the problem?

Segmentation Enterprises: 1 incidents, 4.4 hours Customisation Banking: 6 incidents, 4.9 hours Segmentation Customer: 8 incidents, 9.5 hours Target Operational: 9 incidents, 9.8 hours Segmentation Interest rate: 12 incidents, 7.0 hours Segmentation Liquidity: 14 incidents, 5.4 hours Segmentation Innovation: 15 incidents, 20.0 hours Target Economic: 18 incidents, 29.7 hours Target Financial: 23 incidents, 7.4 hours Target Transaction: 24 incidents, 12.2 hours Risk Project: 26 incidents, 18.6 hours Segmentation Legal: 39 incidents, 55.7 hours Risk Liquidity: 43 incidents, 5.3 hours Segmentation Market: 46 incidents, 57.4 hours Target Price: 61 incidents, 6.4 hours Risk Default: 64 incidents, 10.6 hours Segmentation Business: 66 incidents, 17.3 hours Positioning Technological: 386 incidents, 16.9 hours 1 6 8 9 12 14 15 18 23 24 26 39 43 46 61 64 66 386

What kinds of problems are reported?

Customisation - Banking: 6 6 Positioning - Technological: 386 386 Risk - Default: 64 64 Risk - Liquidity: 43 43 Risk - Project: 26 26 Segmentation - Business: 66 66 Segmentation - Customer: 8 8 Segmentation - Enterprises: 1 1 Segmentation - Innovation: 15 15 Segmentation - Interest rate: 12 12 Segmentation - Legal: 39 39 Segmentation - Liquidity: 14 14 Segmentation - Market: 46 46 Target - Economic: 18 18 Target - financial: 23 23 Target - Operational: 9 9 Target - Price: 61 61 Target - Transaction: 24 24 Customisation Banking Business Customer Default Economic Enterprises Financial Innovation Interest rate Legal Liquidity Market Operational Price Project Technological Transaction Positioning Risk Segmentation Target

Who reports the problems, and under which category?

Business - Banking: 1 1 Business - Bus Development: 2 2 Business - Capital: 6 6 Business - Enterprises: 2 2 Business - Finance: 4 4 Business - Management: 4 4 Business - Marketing: 5 5 Business, Market - Banking: 1 1 Business, Market - Capital: 1 1 Business, Market - Enterprises: 2 2 Business, Market - Finance: 4 4 Business, Market - HR: 3 3 Business, Market - Management: 2 2 Business, Market - Operations: 2 2 Business, Market - Technology: 1 1 Business, Technological - Technology: 1 1 Financial - Banking: 21 21 Financial - Bus Development: 24 24 Financial - Capital: 13 13 Financial - Enterprises: 18 18 Financial - Finance: 23 23 Financial - HR: 20 20 Financial - Management: 16 16 Financial - Marketing: 16 16 Financial - Operations: 22 22 Financial - Technology: 16 16 Financial, Business2 - Management: 1 1 Financial, Technological1 - Banking: 1 1 Financial, Technological1 - Technology: 1 1 Financial, Technological2 - Banking: 1 1 Financial, Technological3 - Technology: 1 1 Financial, Technological4 - Banking: 1 1 Financial, Technological4 - Capital: 1 1 Financial,Technological4 - Finance: 1 1 Financial,Technological4 - HR: 1 1 Financial, Technological5 - Banking: 1 1 Financial, Technological5 - Operations: 1 1 Innovation - Banking: 4 4 Innovation - Bus Development: 1 1 Innovation - Capital: 5 5 Innovation - Enterprises: 5 5 Innovation - Finance: 3 3 Innovation - HR: 4 4 Innovation - Management: 7 7 Innovation - Marketing: 2 2 Innovation - Operations: 5 5 Innovation - Technology: 3 3 Innovation, Technological - Management: 1 1 Market - Banking: 54 54 Market - Bus Development: 57 57 Market - Capital: 56 56 Market - Enterprises: 57 57 Market - Finance: 53 53 Market - HR: 59 59 Market - Management: 49 49 Market - Marketing: 63 63 Market - Operations: 48 48 Market - Technology: 54 54 Market, Innovation - Marketing: 1 1 Technological - Banking: 2 2 Technological - Bus Development: 3 3 Technological - Capital: 6 6 Technological - Enterprises: 2 2 Technological - Finance: 1 1 Technological - HR: 5 5 Technological - Management: 1 1 Technological - Marketing: 2 2 Technological - Operations: 3 3 Technological - Technology: 4 4 Business Banking Bus Development Capital Enterprises Finance HR Management Marketing Operations Technology Business, Market Business, Technological Financial Financial, Business2 Financial, Technological1 Financial, Technological2 Financial, Technological3 Financial, Technological4 Financial, Technological5 Innovation Innovation, Technological Market Market, Innovation Technological