Workflow Optimization
Workflow Optimization

€7.9 mn

Saved due to shorter service time


Reduction in service request time identified
Optimizing Workflows

The IT & SM team of a large multinational wanted to understand the following.

  • Status of their service requests in the workflow
  • Drivers of delay when they serviced requests

What did we do?
  • Analyzed and visually represented how requests flowed
  • Found how long they are stuck at different stages
Gramener's Group-Means algorithm was used to identify root causes of delays
  • The analysis showed that the problem was reverse flow of service requests
  • On correcting this, our client got a streamlined, optimized workflow
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