Credit Card Complaints

In this data story, we explore 4,000 consumer complaints about credit cards to understand patterns of issues. The data is sourced from the [Consumer Financial Protection Bureau](https://www.consumerfinance.gov/data-research/consumer-complaints/) and covers complaints from 2011 to 2024. We then used ChatGPT to **automatically** map each complaint to the CFPB taxonomy to identify which topic each complaint was most related to. This visual explores which topic was mentioned where in the document.