7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.2% Planning 0.0% Submitted 99.8% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 18 out of 18

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001153630 30-01-15 20:28 Submitted Waiting Approval 6
REQ000001153630 30-01-15 20:28 Waiting Approval Rejected 45
REQ000001153641 30-01-15 21:02 Submitted Waiting Approval 6
REQ000001153641 30-01-15 21:02 Waiting Approval Cancelled 2810
REQ000001154007 30-01-15 20:42 Submitted Waiting Approval 7
REQ000001154007 30-01-15 20:42 Waiting Approval Cancelled 3872
REQ000001160957 02-02-15 17:12 Submitted Waiting Approval 8
REQ000001160957 02-02-15 17:13 Waiting Approval Planning 2422879
REQ000001160957 02-03-15 18:14 Planning In Progress 4083
REQ000001161123 02-02-15 16:50 Submitted Waiting Approval 9
REQ000001161123 02-02-15 16:50 Waiting Approval Planning 2424231
REQ000001161123 02-03-15 18:14 Planning In Progress 6243
REQ000001161149 02-02-15 17:21 Submitted Waiting Approval 6
REQ000001161149 02-02-15 17:21 Waiting Approval Planning 2422344
REQ000001161149 02-03-15 18:14 Planning In Progress 2496
REQ000001161316 02-02-15 17:03 Submitted Waiting Approval 6
REQ000001161316 02-02-15 17:03 Waiting Approval Planning 2423463
REQ000001161316 02-03-15 18:14 Planning In Progress 5189

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Planning 4 4 0.1 0.2
Submitted 7 7 0.0 0.0
Waiting Approval 7 7 16.0 112.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning In Progress 4 0.1 0.2
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Cancelled 2 0.0 0.1
Planning 4 28.0 112.2
Rejected 1 0.0 0.0