84 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.3% Closed 6.3% Completed 0.1% Draft 22.1% In Progress 1.8% Pending 38.9% Planning 4.2% Rejected 0.0% Submitted 26.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 259

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000681698 16-10-14 14:54 Submitted Waiting Approval 10
REQ000000681698 16-10-14 14:54 Waiting Approval Rejected 54647
REQ000000934121 12-09-14 14:17 Submitted Waiting Approval 18
REQ000000934121 12-09-14 14:17 Waiting Approval Planning 2562968
REQ000000934121 12-10-14 22:04 In Progress Completed 5785854
REQ000000934121 12-10-14 6:14 Planning In Progress 57000
REQ000000934121 18-12-14 21:14 Completed Closed 6242907
REQ000000940237 12-10-14 12:57 Submitted Waiting Approval 29
REQ000000940237 12-10-14 12:58 Waiting Approval Planning 5253862
REQ000000940237 12-12-14 8:22 Planning In Progress 5103
REQ000000948282 12-11-14 18:38 Submitted Waiting Approval 10
REQ000000948282 12-11-14 18:38 Waiting Approval Planning 3442130
REQ000000948282 22-12-14 14:47 Planning In Progress 616061
REQ000000948722 12-11-14 18:16 Submitted Waiting Approval 11
REQ000000948722 12-11-14 18:16 Waiting Approval Planning 3443457
REQ000000948722 22-12-14 14:47 Planning In Progress 616874
REQ000000953886 12-12-14 17:48 Submitted Waiting Approval 6
REQ000000953886 12-12-14 17:48 Waiting Approval Planning 496635
REQ000000953886 18-12-14 11:45 Planning In Progress 16858052
REQ000000954501 12-12-14 17:53 Submitted Waiting Approval 7
REQ000000954501 12-12-14 17:53 Waiting Approval Rejected 175
REQ000000954501 12-12-14 17:56 Rejected Draft 19
REQ000000954501 12-12-14 17:56 Draft Submitted 89
REQ000000954501 12-12-14 17:58 Waiting Approval Planning 220593
REQ000000954501 15-12-14 7:14 Planning In Progress 9219
REQ000000960900 15-12-14 14:28 Submitted Waiting Approval 9
REQ000000960900 15-12-14 14:28 Waiting Approval Planning 344192
REQ000000960900 19-12-14 14:05 Planning In Progress 16747842
REQ000000961128 15-12-14 14:15 Submitted Waiting Approval 14
REQ000000961128 15-12-14 14:15 Waiting Approval Planning 168684
REQ000000961128 17-12-14 13:06 Planning In Progress 16941566
REQ000000961416 15-12-14 14:20 Submitted Waiting Approval 10
REQ000000961416 15-12-14 14:21 Waiting Approval Planning 249839
REQ000000961416 18-12-14 11:44 Planning In Progress 16858485
REQ000000967674 16-12-14 14:59 Submitted Waiting Approval 2
REQ000000967674 16-12-14 14:59 Waiting Approval Planning 78230
REQ000000967674 17-12-14 12:43 Planning In Progress 14355743
REQ000000968129 16-12-14 14:56 Submitted Waiting Approval 4
REQ000000968129 16-12-14 14:56 Waiting Approval Planning 78446
REQ000000968129 17-12-14 12:43 Planning In Progress 14355570
REQ000000968365 16-12-14 16:33 Submitted Waiting Approval 3
REQ000000968365 16-12-14 16:34 Waiting Approval Planning 162374
REQ000000968365 18-12-14 13:40 Planning In Progress 16835880
REQ000000969206 01-07-15 15:07 Pending In Progress 10690101
REQ000000969206 16-12-14 17:46 Submitted Waiting Approval 5
REQ000000969206 16-12-14 17:46 Waiting Approval Planning 69686
REQ000000969206 17-12-14 13:07 Planning Pending 16941569
REQ000000972147 17-12-14 10:10 Submitted Waiting Approval 7
REQ000000972147 17-12-14 10:10 Waiting Approval Cancelled 7569
REQ000000974473 01-09-15 6:59 Planning In Progress 34504
REQ000000974473 17-12-14 16:36 Submitted Waiting Approval 6
REQ000000974473 17-12-14 16:36 Waiting Approval Planning 22256605
REQ000000976648 18-12-14 6:59 Submitted Waiting Approval 10
REQ000000976648 18-12-14 7:00 Waiting Approval Planning 95446
REQ000000976648 19-12-14 9:30 Planning In Progress 11495884
REQ000000978810 18-12-14 11:56 Submitted Waiting Approval 6
REQ000000978810 18-12-14 11:56 Waiting Approval Planning 1026443
REQ000000978810 30-12-14 9:03 Planning In Progress 10564884
REQ000000983448 01-05-15 11:54 Planning In Progress 7944307
REQ000000983448 19-12-14 10:00 Submitted Waiting Approval 6
REQ000000983448 19-12-14 10:00 Waiting Approval Planning 11498018
REQ000000995719 14-01-15 10:31 Planning In Progress 432794
REQ000000995719 19-01-15 10:44 In Progress Cancelled 1774
REQ000000995719 23-12-14 14:13 Submitted Waiting Approval 5
REQ000000995719 23-12-14 14:13 Waiting Approval Planning 1887451
REQ000000995722 23-12-14 14:16 Submitted Waiting Approval 5
REQ000000995722 23-12-14 14:16 Waiting Approval Rejected 1887366
REQ000001007765 15-01-15 12:57 In Progress Planning 1471785
REQ000001007765 30-12-14 17:42 Submitted Waiting Approval 5
REQ000001007765 30-12-14 17:42 Waiting Approval In Progress 1365304
REQ000001016058 01-05-15 13:19 Planning In Progress 2666125
REQ000001016058 01-05-15 9:24 Submitted Waiting Approval 7
REQ000001016058 01-05-15 9:24 Waiting Approval Planning 14117
REQ000001029691 01-07-15 10:46 Submitted Waiting Approval 5
REQ000001029691 01-07-15 10:46 Waiting Approval Planning 13222681
REQ000001029691 15-01-15 15:53 In Progress Submitted 14410356
REQ000001029863 01-07-15 10:29 Submitted Waiting Approval 5
REQ000001029863 01-07-15 10:29 Waiting Approval Rejected 821
REQ000001052628 01-12-15 13:49 Submitted Waiting Approval 7
REQ000001052628 13-01-15 8:10 Planning In Progress 264779
REQ000001052628 16-01-15 9:43 In Progress Submitted 27576340
REQ000001056777 13-01-15 7:30 Submitted Waiting Approval 7
REQ000001056777 13-01-15 7:30 Waiting Approval Planning 8219
REQ000001056777 13-01-15 9:47 Planning In Progress 532081
REQ000001060101 13-01-15 13:44 Submitted Waiting Approval 4
REQ000001060101 13-01-15 13:44 Waiting Approval Planning 82487
REQ000001060101 14-01-15 12:39 Planning In Progress 422641
REQ000001068520 14-01-15 17:22 Submitted Waiting Approval 4
REQ000001068520 14-01-15 17:23 Waiting Approval Planning 482083
REQ000001068520 20-01-15 7:17 Planning In Progress 44119
REQ000001074972 15-01-15 17:14 Submitted Waiting Approval 7
REQ000001074972 15-01-15 17:14 Waiting Approval Planning 924821
REQ000001074972 26-01-15 10:08 Planning In Progress 16474
REQ000001078382 03-02-15 10:49 Planning In Progress 2412175
REQ000001078382 16-01-15 9:50 Submitted Waiting Approval 4
REQ000001078382 16-01-15 9:50 Waiting Approval Planning 1558697
REQ000001078935 16-01-15 10:41 Submitted Waiting Approval 8
REQ000001078935 16-01-15 10:42 Waiting Approval Rejected 873805
REQ000001079262 16-01-15 12:32 Submitted Waiting Approval 14
REQ000001079262 16-01-15 12:32 Waiting Approval Planning 334112

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 2 2 10.0 20.1
Completed 10 10 43.2 431.8
Draft 3 3 1.3 3.9
In Progress 17 17 89.6 1,522.6
Pending 1 1 123.7 123.7
Planning 64 64 42.0 2,687.8
Rejected 3 3 95.7 287.2
Submitted 84 84 0.0 0.0
Waiting Approval 75 75 24.3 1,826.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 2 10.0 20.1
Completed Closed 6 54.9 329.4
Submitted 4 25.6 102.3
Draft Submitted 3 1.3 3.9
In Progress Cancelled 1 0.0 0.0
Completed 7 15.7 109.7
Planning 1 17.0 17.0
Submitted 8 174.5 1,395.9
Pending In Progress 1 123.7 123.7
Planning Closed 1 7.3 7.3
In Progress 62 40.1 2,484.5
Pending 1 196.1 196.1
Rejected Draft 2 0.0 0.0
Submitted 1 287.2 287.2
Submitted Waiting Approval 84 0.0 0.0
Waiting Approval Cancelled 5 24.6 123.0
In Progress 1 15.8 15.8
Planning 61 26.6 1,623.7
Rejected 8 8.0 63.6