2 service requests
Dept: Tech Ops

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

4.1% Closed 20.1% Completed 0.0% Draft 12.6% Planning 0.0% Rejected 0.0% Submitted 63.2% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 12 out of 12

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001174915 02-04-15 16:19 Submitted Waiting Approval 15
REQ000001174915 02-04-15 16:19 Waiting Approval Rejected 2589908
REQ000001174915 02-05-15 15:44 Rejected Draft 38
REQ000001174915 02-05-15 15:45 Draft Submitted 32
REQ000001174915 02-05-15 15:45 Submitted Waiting Approval 1
REQ000001174915 02-05-15 15:45 Waiting Approval Planning 10598653
REQ000001174915 02-09-15 7:49 Planning In Progress 2618826
REQ000001174915 03-02-15 5:02 Closed Completed 862403
REQ000001174915 13-02-15 4:35 Completed Submitted 4189403
REQ000001264583 23-02-15 15:37 Submitted Waiting Approval 7
REQ000001264583 23-02-15 15:37 Waiting Approval Planning 1573
REQ000001264583 23-02-15 16:03 Planning In Progress 4838

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 10.0 10.0
Completed 1 1 48.5 48.5
Draft 1 1 0.0 0.0
Planning 2 2 15.2 30.4
Rejected 1 1 0.0 0.0
Submitted 3 3 0.0 0.0
Waiting Approval 3 3 50.9 152.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 10.0 10.0
Completed Submitted 1 48.5 48.5
Draft Submitted 1 0.0 0.0
Planning In Progress 2 15.2 30.4
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 3 0.0 0.0
Waiting Approval Planning 2 61.3 122.7
Rejected 1 30.0 30.0