8 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

14.2% Cancelled 43.3% Closed 4.5% Completed 22.4% In Progress 1.9% Planning 0.0% Submitted 13.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 34 out of 34

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001110477 02-02-15 17:01 In Progress Closed 43296
REQ000001110477 03-02-15 5:02 Closed Completed 26112590
REQ000001110477 22-01-15 13:40 Submitted Waiting Approval 11
REQ000001110477 22-01-15 13:41 Waiting Approval Planning 7028
REQ000001110477 22-01-15 15:38 Planning In Progress 955383
REQ000001110481 02-02-15 17:13 In Progress Closed 42534
REQ000001110481 03-02-15 5:02 Closed Completed 26112511
REQ000001110481 22-01-15 13:44 Submitted Waiting Approval 11
REQ000001110481 22-01-15 13:44 Waiting Approval Planning 6838
REQ000001110481 22-01-15 15:38 Planning In Progress 956142
REQ000001110647 02-02-15 17:09 In Progress Closed 2104790
REQ000001110647 22-01-15 13:30 Submitted Waiting Approval 11
REQ000001110647 22-01-15 13:30 Waiting Approval Planning 7622
REQ000001110647 22-01-15 15:38 Planning In Progress 955864
REQ000001110647 27-02-15 1:48 Closed Completed 21467623
REQ000001161756 02-02-15 20:40 Submitted Waiting Approval 13
REQ000001161756 02-02-15 20:41 Waiting Approval Completed 5185358
REQ000001161756 02-06-15 8:59 Planning In Progress 41691
REQ000001161756 03-04-15 21:03 Completed Planning 5140531
REQ000001162203 02-02-15 20:08 Submitted Waiting Approval 15
REQ000001162203 02-02-15 20:08 Waiting Approval Planning 10327822
REQ000001162203 02-06-15 16:03 In Progress Cancelled 13218648
REQ000001162203 02-06-15 8:58 Planning In Progress 25483
REQ000001162204 02-02-15 20:15 Submitted Waiting Approval 14
REQ000001162204 02-02-15 20:15 Waiting Approval Completed 7736409
REQ000001162204 02-06-15 8:58 Planning In Progress 40788
REQ000001162204 03-05-15 9:15 Completed Planning 2590998
REQ000001208259 02-11-15 10:56 Submitted Waiting Approval 12
REQ000001208259 16-02-15 16:39 Planning In Progress 255466
REQ000001208259 19-02-15 15:37 In Progress Submitted 22101528
REQ000001218562 02-12-15 19:36 Submitted Waiting Approval 15
REQ000001218562 19-02-15 19:29 Planning In Progress 3777
REQ000001218562 19-02-15 20:32 In Progress Cancelled 601571
REQ000001218562 26-02-15 19:38 Cancelled Submitted 24105503

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 279.0 279.0
Closed 3 3 284.3 852.9
Completed 2 2 44.7 89.5
In Progress 6 6 73.5 441.1
Planning 8 8 4.7 37.4
Submitted 8 8 0.0 0.0
Waiting Approval 6 6 44.9 269.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 279.0 279.0
Closed Completed 3 284.3 852.9
Completed Planning 2 44.7 89.5
In Progress Cancelled 2 80.0 160.0
Closed 3 8.5 25.4
Submitted 1 255.8 255.8
Planning In Progress 8 4.7 37.4
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Completed 2 74.8 149.6
Planning 4 29.9 119.8