7 service requests
Customer: HA

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

27.3% Completed 61.5% In Progress 5.9% Pending 3.1% Planning 0.0% Submitted 2.3% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 26 out of 26

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000632535 10-07-14 21:14 Planning Pending 2632693
REQ000000632535 10-07-14 6:01 Submitted Waiting Approval 8
REQ000000632535 10-07-14 6:01 Waiting Approval Planning 54823
REQ000000632535 10-08-14 8:33 Pending In Progress 6328320
REQ000000684749 17-10-14 7:48 Submitted Waiting Approval 15
REQ000000684749 17-10-14 7:48 Waiting Approval Planning 59394
REQ000000684749 18-10-14 0:18 Planning In Progress 395555
REQ000000740079 11-06-14 12:24 In Progress Submitted 12095920
REQ000000740079 29-10-14 12:23 Submitted Waiting Approval 13
REQ000000740079 29-10-14 12:23 Waiting Approval Planning 12193
REQ000000740081 11-06-14 12:27 In Progress Submitted 12095929
REQ000000740081 29-10-14 12:26 Submitted Waiting Approval 11
REQ000000740081 29-10-14 12:26 Waiting Approval Planning 12054
REQ000000752584 12-03-14 9:41 Completed Submitted 20145085
REQ000000752584 31-10-14 13:32 Submitted Waiting Approval 15
REQ000000752584 31-10-14 13:32 Waiting Approval Planning 4845
REQ000000752584 31-10-14 14:53 Planning In Progress 4636
REQ000000752584 31-10-14 16:10 In Progress Closed 4151746
REQ000000875373 12-02-14 16:27 Planning In Progress 1830
REQ000000875373 12-02-14 16:57 In Progress Completed 15611821
REQ000000875373 12-08-14 9:34 Completed Submitted 9183586
REQ000000875373 26-11-14 16:34 Submitted Waiting Approval 17
REQ000000875373 26-11-14 16:34 Waiting Approval Closed 2336664
REQ000001208259 02-11-15 10:56 Submitted Waiting Approval 12
REQ000001208259 16-02-15 16:39 Planning In Progress 255466
REQ000001208259 19-02-15 15:37 In Progress Submitted 22101528

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 169.7 339.5
In Progress 5 5 152.9 764.5
Pending 1 1 73.2 73.2
Planning 5 5 7.6 38.1
Submitted 7 7 0.0 0.0
Waiting Approval 6 6 4.8 28.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 2 169.7 339.5
In Progress Closed 1 48.1 48.1
Completed 1 180.7 180.7
Submitted 3 178.6 535.8
Pending In Progress 1 73.2 73.2
Planning In Progress 4 1.9 7.6
Pending 1 30.5 30.5
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Closed 1 27.0 27.0
Planning 5 0.3 1.7