6 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

77.8% Planning 0.0% Submitted 22.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 15 out of 15

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001103226 21-01-15 14:17 Submitted Waiting Approval 15
REQ000001103226 21-01-15 14:17 Waiting Approval Planning 417477
REQ000001103226 26-01-15 10:15 Planning In Progress 24191303
REQ000001116050 23-01-15 10:50 Submitted Waiting Approval 6
REQ000001116050 23-01-15 10:50 Waiting Approval Planning 274995
REQ000001116050 26-01-15 15:13 Planning In Progress 8279639
REQ000001186057 02-06-15 12:16 Submitted Waiting Approval 11
REQ000001273303 03-06-15 16:42 Planning In Progress 7962164
REQ000001273303 24-02-15 19:27 Submitted Waiting Approval 8
REQ000001273303 24-02-15 19:27 Waiting Approval Planning 8543722
REQ000001283422 26-02-15 8:38 Submitted Waiting Approval 4
REQ000001283422 26-02-15 8:38 Waiting Approval Planning 3115963
REQ000001284084 26-02-15 10:34 Submitted Waiting Approval 6
REQ000001284084 26-02-15 10:35 Waiting Approval Planning 31164
REQ000001284084 26-02-15 19:14 Planning In Progress 3090311

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Planning 4 4 125.9 503.7
Submitted 6 6 0.0 0.0
Waiting Approval 5 5 28.7 143.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning In Progress 4 125.9 503.7
Submitted Waiting Approval 6 0.0 0.0
Waiting Approval Planning 5 28.7 143.3