3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

67.7% Completed 0.0% Draft 26.9% In Progress 5.4% Planning 0.0% Rejected 0.0% Submitted 0.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 17 out of 17

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000641411 10-08-14 12:13 Submitted Waiting Approval 16
REQ000000641411 10-08-14 12:13 Waiting Approval Planning 272
REQ000000641411 10-08-14 12:18 Planning In Progress 2656352
REQ000000641411 10-09-14 6:11 In Progress Closed 8507458
REQ000000641411 12-02-14 9:48 Completed Submitted 15474322
REQ000000905941 12-03-14 10:45 Submitted Waiting Approval 43
REQ000000905941 12-03-14 10:45 Waiting Approval Planning 706
REQ000000905941 12-03-14 10:57 Planning In Progress 5675
REQ000000905941 12-03-14 12:32 In Progress Completed 5269584
REQ000000905941 12-05-14 12:18 Completed Closed 19199731
REQ000001087738 19-01-15 13:01 Submitted Waiting Approval 4
REQ000001087738 19-01-15 13:01 Waiting Approval Rejected 2693
REQ000001087738 19-01-15 13:46 Rejected Draft 1543
REQ000001087738 19-01-15 14:12 Draft Submitted 111
REQ000001087738 19-01-15 14:14 Submitted Waiting Approval 1
REQ000001087738 19-01-15 14:14 Waiting Approval Planning 757
REQ000001087738 19-01-15 14:26 Planning In Progress 88304

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 200.7 401.3
Draft 1 1 0.0 0.0
In Progress 2 2 79.7 159.5
Planning 3 3 10.6 31.8
Rejected 1 1 0.0 0.0
Submitted 4 4 0.0 0.0
Waiting Approval 4 4 0.0 0.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 222.2 222.2
Submitted 1 179.1 179.1
Draft Submitted 1 0.0 0.0
In Progress Closed 1 98.5 98.5
Completed 1 61.0 61.0
Planning In Progress 3 10.6 31.8
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 3 0.0 0.0
Rejected 1 0.0 0.0