5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

16.8% Cancelled 51.9% Completed 18.6% In Progress 9.3% Planning 0.0% Submitted 3.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 22 out of 22

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000666019 12-03-14 9:26 Completed Submitted 18657844
REQ000000666019 14-10-14 13:09 In Progress Closed 5631414
REQ000000666019 14-10-14 8:10 Submitted Waiting Approval 17
REQ000000666019 14-10-14 8:11 Waiting Approval Planning 1078
REQ000000666019 14-10-14 8:29 Planning In Progress 16840
REQ000000682174 16-10-14 16:52 Submitted Waiting Approval 10
REQ000000682174 16-10-14 16:52 Waiting Approval Planning 320927
REQ000000682174 20-10-14 10:01 Planning In Progress 18830
REQ000000701878 12-03-14 10:32 Completed Submitted 19277314
REQ000000701878 21-10-14 13:20 Submitted Waiting Approval 9
REQ000000701878 21-10-14 13:20 Waiting Approval Planning 69468
REQ000000701878 22-10-14 8:38 Planning In Progress 108093
REQ000000701878 23-10-14 14:40 In Progress Closed 4848380
REQ000000745041 11-05-14 12:12 Cancelled Submitted 14850739
REQ000000745041 30-10-14 12:08 Planning In Progress 98248
REQ000000745041 30-10-14 9:25 Submitted Waiting Approval 13
REQ000000745041 30-10-14 9:25 Waiting Approval Planning 9798
REQ000000780381 11-06-14 14:39 Submitted Waiting Approval 17
REQ000000780381 11-06-14 14:39 Waiting Approval Planning 2565280
REQ000000780381 11-07-14 7:14 Planning In Progress 7952438
REQ000000780381 11-10-14 8:14 In Progress Closed 5908309
REQ000000780381 12-03-14 9:39 Completed Submitted 7880394

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 171.9 171.9
Completed 3 3 176.8 530.3
In Progress 3 3 63.2 189.7
Planning 5 5 19.0 94.8
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 6.9 34.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 171.9 171.9
Completed Submitted 3 176.8 530.3
In Progress Closed 3 63.2 189.7
Planning In Progress 5 19.0 94.8
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Planning 5 6.9 34.3