379 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.7% Cancelled 3.8% Closed 36.7% Completed 0.0% Draft 45.2% In Progress 0.0% Pending 7.2% Planning 1.0% Rejected 0.1% Submitted 5.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 1,596

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000609793 10-01-14 7:02 Submitted Waiting Approval 16
REQ000000609793 10-01-14 7:02 Waiting Approval Completed 2862945
REQ000000609793 12-02-14 10:18 Completed Planning 21174035
REQ000000609793 15-10-14 11:58 Planning In Progress 1415
REQ000000609793 15-10-14 12:22 In Progress Closed 5461173
REQ000000609958 10-01-14 7:04 Submitted Waiting Approval 19
REQ000000609958 10-01-14 7:05 Waiting Approval Planning 3216
REQ000000609958 10-01-14 7:58 Planning In Progress 2130
REQ000000609958 10-01-14 8:34 In Progress Completed 2855126
REQ000000609958 12-02-14 9:39 Completed Closed 26638933
REQ000000610897 10-01-14 11:18 Planning In Progress 4041
REQ000000610897 10-01-14 12:25 In Progress Completed 2841606
REQ000000610897 10-01-14 9:30 Submitted Waiting Approval 12
REQ000000610897 10-01-14 9:30 Waiting Approval Planning 6466
REQ000000610897 12-02-14 9:45 Completed Closed 26638582
REQ000000613161 10-01-14 14:51 Submitted Waiting Approval 11
REQ000000613161 10-01-14 14:51 Waiting Approval Planning 23949139
REQ000000613161 14-10-14 19:23 Planning In Progress 60262
REQ000000613161 15-10-14 12:08 In Progress Closed 8526047
REQ000000613161 22-01-15 4:28 Closed Completed 11270138
REQ000000618164 10-02-14 14:54 Submitted Waiting Approval 11
REQ000000618164 10-02-14 14:55 Waiting Approval Completed 154426
REQ000000618164 10-05-14 18:39 Planning In Progress 7914316
REQ000000618164 10-08-14 9:04 In Progress Closed 11175438
REQ000000618164 12-02-14 9:48 Completed Planning 7548638
REQ000000618166 10-02-14 14:56 Submitted Waiting Approval 10
REQ000000618166 10-02-14 14:56 Waiting Approval Completed 155569
REQ000000618166 10-05-14 18:39 Planning In Progress 7914565
REQ000000618166 10-08-14 9:08 In Progress Closed 11175183
REQ000000618166 12-02-14 10:09 Completed Planning 7547433
REQ000000618529 10-02-14 14:53 Submitted Waiting Approval 12
REQ000000618529 10-02-14 14:53 Waiting Approval Completed 154741
REQ000000618529 10-05-14 18:39 Planning In Progress 2647496
REQ000000618529 10-06-14 10:04 In Progress Closed 16442267
REQ000000618529 12-02-14 9:52 Completed Planning 7548406
REQ000000622323 10-03-14 14:09 Submitted Waiting Approval 11
REQ000000622323 10-03-14 14:10 Waiting Approval Planning 1640
REQ000000622323 10-03-14 14:37 Planning In Progress 7940628
REQ000000622323 10-06-14 12:21 In Progress Closed 16434053
REQ000000622323 12-02-14 10:20 Completed Submitted 2260178
REQ000000622606 10-03-14 14:11 Submitted Waiting Approval 13
REQ000000622606 10-03-14 14:11 Waiting Approval Planning 1567
REQ000000622606 10-03-14 14:37 Planning In Progress 7941190
REQ000000622606 10-06-14 12:31 In Progress Closed 16433454
REQ000000622606 12-02-14 10:18 Completed Submitted 2260380
REQ000000633490 10-07-14 11:37 Planning In Progress 2018
REQ000000633490 10-07-14 12:10 In Progress Closed 13842664
REQ000000633490 10-07-14 9:29 Submitted Waiting Approval 16
REQ000000633490 10-07-14 9:29 Waiting Approval Planning 7662
REQ000000633490 12-02-14 10:15 Completed Submitted 12784414
REQ000000633679 10-07-14 11:36 Planning In Progress 2298
REQ000000633679 10-07-14 12:14 In Progress Closed 13842422
REQ000000633679 10-07-14 9:32 Submitted Waiting Approval 12
REQ000000633679 10-07-14 9:32 Waiting Approval Planning 7461
REQ000000633679 12-02-14 9:48 Completed Submitted 12786244
REQ000000633688 10-07-14 11:37 Planning In Progress 2503
REQ000000633688 10-07-14 12:18 In Progress Closed 13842185
REQ000000633688 10-07-14 9:56 Submitted Waiting Approval 10
REQ000000633688 10-07-14 9:56 Waiting Approval Planning 6038
REQ000000633688 12-02-14 10:16 Completed Submitted 12786004
REQ000000633702 10-07-14 11:36 Planning In Progress 1803
REQ000000633702 10-07-14 12:06 In Progress Closed 13842952
REQ000000633702 10-07-14 9:25 Submitted Waiting Approval 10
REQ000000633702 10-07-14 9:25 Waiting Approval Planning 7816
REQ000000633702 12-02-14 10:16 Completed Submitted 12784138
REQ000000634352 10-07-14 11:38 Submitted Waiting Approval 10
REQ000000634352 10-07-14 11:39 Waiting Approval Planning 36591
REQ000000634352 10-07-14 21:48 Planning In Progress 2621747
REQ000000634352 10-08-14 6:04 In Progress Closed 11186241
REQ000000634352 12-02-14 10:12 Completed Submitted 12792405
REQ000000634516 10-07-14 11:19 Submitted Waiting Approval 12
REQ000000634516 10-07-14 11:20 Waiting Approval Planning 1450
REQ000000634516 10-07-14 11:44 Planning In Progress 2663176
REQ000000634516 10-08-14 7:30 In Progress Completed 180298
REQ000000634516 12-08-14 9:35 Completed Closed 11520266
REQ000000641587 10-08-14 14:01 Submitted Waiting Approval 18
REQ000000641587 10-08-14 14:01 Waiting Approval Planning 2670803
REQ000000641587 10-09-14 11:55 Planning In Progress 2596837
REQ000000641587 10-10-14 13:15 In Progress Closed 5976656
REQ000000641587 12-03-14 8:45 Completed Submitted 13065348
REQ000000641849 10-08-14 13:45 Submitted Waiting Approval 10
REQ000000641849 10-08-14 13:45 Waiting Approval Planning 2671782
REQ000000641849 10-09-14 11:55 Planning In Progress 2595318
REQ000000641849 10-10-14 12:50 In Progress Closed 5978181
REQ000000641849 12-03-14 8:45 Completed Submitted 13064399
REQ000000641860 10-08-14 13:48 Submitted Waiting Approval 13
REQ000000641860 10-08-14 13:48 Waiting Approval Planning 2671624
REQ000000641860 10-09-14 11:55 Planning In Progress 2595831
REQ000000641860 10-10-14 12:59 In Progress Closed 5977648
REQ000000641860 12-03-14 8:42 Completed Submitted 13064746
REQ000000641891 10-08-14 14:07 Submitted Waiting Approval 14
REQ000000641891 10-08-14 14:07 Waiting Approval Planning 2670476
REQ000000641891 10-09-14 11:55 Planning In Progress 2601033
REQ000000641891 10-10-14 14:26 In Progress Closed 5972435
REQ000000641891 12-03-14 8:42 Completed Submitted 13065889
REQ000000642125 10-08-14 14:10 Submitted Waiting Approval 9
REQ000000642125 10-08-14 14:10 Waiting Approval Planning 2670307
REQ000000642125 10-09-14 11:55 Planning In Progress 2602800
REQ000000642125 10-10-14 14:55 In Progress Closed 5970673
REQ000000642125 12-03-14 8:44 Completed Submitted 13065921

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 3 3 153.3 460.0
Closed 19 19 130.4 2,478.5
Completed 120 120 199.1 23,887.4
Draft 49 49 0.6 31.1
In Progress 213 213 137.9 29,377.3
Pending 2 2 0.4 0.7
Planning 368 368 12.8 4,704.9
Rejected 43 43 15.0 646.6
Submitted 417 417 0.2 64.1
Waiting Approval 362 362 9.4 3,396.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 3 153.3 460.0
Closed Completed 19 130.4 2,478.5
Completed Closed 9 155.5 1,399.1
In Progress 2 215.5 431.0
Planning 8 112.9 903.0
Submitted 101 209.4 21,154.3
Draft Submitted 43 0.7 31.1
Waiting Approval 6 0.0 0.0
In Progress Cancelled 2 12.0 23.9
Closed 120 81.8 9,814.9
Completed 11 75.6 831.8
Draft 3 188.4 565.1
Pending 2 0.0 0.0
Submitted 75 241.9 18,141.5
Pending In Progress 2 0.4 0.7
Planning Cancelled 4 8.2 32.7
Closed 5 22.9 114.7
Draft 1 14.1 14.1
In Progress 354 11.8 4,185.5
Rejected 3 13.9 41.6
Submitted 1 316.3 316.3
Rejected Draft 42 12.4 521.8
Rejected 1 124.9 124.9
Submitted Closed 1 49.0 49.0
Planning 5 3.0 15.0
Waiting Approval 411 0.0 0.0
Waiting Approval Closed 4 41.6 166.4
Completed 5 7.8 39.2
Draft 3 34.3 102.9
Planning 309 8.7 2,697.5
Rejected 41 9.5 390.5