294 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

1.3% Cancelled 3.0% Closed 27.1% Completed 0.0% Draft 47.2% In Progress 0.0% Pending 14.2% Planning 0.0% Rejected 0.0% Submitted 7.3% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent
Site 2 20.6% CHDQ with 15 rows; Average: 22 CZSF with 58 rows; Average: 128
Org 3 20.1% AS with 16 rows; Average: 22 BD with 56 rows; Average: 127 RL with 1 rows; Average: 258

* Empty cell implies no impact

Summary of the causes

For this segment:

  • Site is the largest driver. The 58 SRs for CZSF took as long as 128 days (21% longer than average of 106 days) whereas the 15 SRs for SRs for CHDQ took just 22 days (80% below average.) If all Sites perform as well as CHDQ, the days spent can be reduced by 21%.
  • Org is the second largest driver. The 56 SRs for BD took as long as 127 days (20% longer than average of 106 days) whereas the 16 SRs for SRs for AS took just 22 days (79% below average.) If all Orgs perform as well as AS, the days spent can be reduced by 20%.

Service requests status Showing 100 out of 1,137

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000622323 10-03-14 14:09 Submitted Waiting Approval 11
REQ000000622323 10-03-14 14:10 Waiting Approval Planning 1640
REQ000000622323 10-03-14 14:37 Planning In Progress 7940628
REQ000000622323 10-06-14 12:21 In Progress Closed 16434053
REQ000000622323 12-02-14 10:20 Completed Submitted 2260178
REQ000000622606 10-03-14 14:11 Submitted Waiting Approval 13
REQ000000622606 10-03-14 14:11 Waiting Approval Planning 1567
REQ000000622606 10-03-14 14:37 Planning In Progress 7941190
REQ000000622606 10-06-14 12:31 In Progress Closed 16433454
REQ000000622606 12-02-14 10:18 Completed Submitted 2260380
REQ000000622696 10-03-14 15:34 Submitted Waiting Approval 7
REQ000000622696 10-03-14 15:35 Waiting Approval Planning 30148
REQ000000622696 10-03-14 23:57 Planning In Progress 13191512
REQ000000622696 10-08-14 16:16 In Progress Closed 11149558
REQ000000622696 12-02-14 10:06 Completed Submitted 2266121
REQ000000622729 10-03-14 15:16 Submitted Waiting Approval 7
REQ000000622729 10-03-14 15:16 Waiting Approval Planning 31261
REQ000000622729 10-03-14 23:57 Planning In Progress 13193803
REQ000000622729 10-08-14 16:54 In Progress Closed 11147256
REQ000000622729 12-02-14 10:07 Completed Submitted 2264974
REQ000000622732 10-03-14 15:29 Submitted Waiting Approval 8
REQ000000622732 10-03-14 15:29 Waiting Approval Planning 30503
REQ000000622732 10-03-14 23:57 Planning In Progress 13192837
REQ000000622732 10-08-14 16:38 In Progress Closed 11148227
REQ000000622732 12-02-14 10:06 Completed Submitted 2265757
REQ000000623101 10-03-14 15:42 Submitted Waiting Approval 8
REQ000000623101 10-03-14 15:42 Waiting Approval Planning 29701
REQ000000623101 10-03-14 23:57 Planning In Progress 13195625
REQ000000623101 10-08-14 17:24 In Progress Closed 11145429
REQ000000623101 12-02-14 10:06 Completed Submitted 2266556
REQ000000623104 10-03-14 15:45 Submitted Waiting Approval 10
REQ000000623104 10-03-14 15:45 Waiting Approval Planning 2621683
REQ000000623104 10-04-14 0:00 Planning In Progress 10597568
REQ000000623104 10-08-14 15:46 In Progress Closed 11151312
REQ000000623104 12-02-14 10:07 Completed Submitted 2266717
REQ000000629357 10-06-14 14:01 Submitted Waiting Approval 15
REQ000000629357 10-06-14 14:01 Waiting Approval Planning 5703
REQ000000629357 10-06-14 15:37 Planning In Progress 2568854
REQ000000629357 10-07-14 9:11 In Progress Closed 13853447
REQ000000629357 12-02-14 10:21 Completed Submitted 10208421
REQ000000629369 10-06-14 14:04 Submitted Waiting Approval 11
REQ000000629369 10-06-14 14:04 Waiting Approval Planning 21224
REQ000000629369 10-06-14 19:58 Planning In Progress 2553329
REQ000000629369 10-07-14 9:13 In Progress Closed 13853287
REQ000000629369 12-02-14 10:22 Completed Submitted 10208533
REQ000000633490 10-07-14 11:37 Planning In Progress 2018
REQ000000633490 10-07-14 12:10 In Progress Closed 13842664
REQ000000633490 10-07-14 9:29 Submitted Waiting Approval 16
REQ000000633490 10-07-14 9:29 Waiting Approval Planning 7662
REQ000000633490 12-02-14 10:15 Completed Submitted 12784414
REQ000000633679 10-07-14 11:36 Planning In Progress 2298
REQ000000633679 10-07-14 12:14 In Progress Closed 13842422
REQ000000633679 10-07-14 9:32 Submitted Waiting Approval 12
REQ000000633679 10-07-14 9:32 Waiting Approval Planning 7461
REQ000000633679 12-02-14 9:48 Completed Submitted 12786244
REQ000000633688 10-07-14 11:37 Planning In Progress 2503
REQ000000633688 10-07-14 12:18 In Progress Closed 13842185
REQ000000633688 10-07-14 9:56 Submitted Waiting Approval 10
REQ000000633688 10-07-14 9:56 Waiting Approval Planning 6038
REQ000000633688 12-02-14 10:16 Completed Submitted 12786004
REQ000000633702 10-07-14 11:36 Planning In Progress 1803
REQ000000633702 10-07-14 12:06 In Progress Closed 13842952
REQ000000633702 10-07-14 9:25 Submitted Waiting Approval 10
REQ000000633702 10-07-14 9:25 Waiting Approval Planning 7816
REQ000000633702 12-02-14 10:16 Completed Submitted 12784138
REQ000000634352 10-07-14 11:38 Submitted Waiting Approval 10
REQ000000634352 10-07-14 11:39 Waiting Approval Planning 36591
REQ000000634352 10-07-14 21:48 Planning In Progress 2621747
REQ000000634352 10-08-14 6:04 In Progress Closed 11186241
REQ000000634352 12-02-14 10:12 Completed Submitted 12792405
REQ000000634516 10-07-14 11:19 Submitted Waiting Approval 12
REQ000000634516 10-07-14 11:20 Waiting Approval Planning 1450
REQ000000634516 10-07-14 11:44 Planning In Progress 2663176
REQ000000634516 10-08-14 7:30 In Progress Completed 180298
REQ000000634516 12-08-14 9:35 Completed Closed 11520266
REQ000000652891 10-10-14 11:42 Submitted Waiting Approval 12
REQ000000652891 10-10-14 11:43 Waiting Approval Planning 1358
REQ000000652891 10-10-14 12:05 Planning In Progress 11945
REQ000000652891 10-10-14 15:24 In Progress Closed 5968913
REQ000000652891 12-03-14 8:47 Completed Submitted 18327320
REQ000000653035 10-10-14 11:53 Submitted Waiting Approval 8
REQ000000653035 10-10-14 11:53 Waiting Approval Planning 744
REQ000000653035 10-10-14 12:05 Planning In Progress 11653
REQ000000653035 10-10-14 15:20 In Progress Closed 5969199
REQ000000653035 12-03-14 8:47 Completed Submitted 18327975
REQ000000659544 13-10-14 9:05 Submitted Waiting Approval 18
REQ000000659544 13-10-14 9:05 Waiting Approval Planning 1223
REQ000000659544 13-10-14 9:26 Planning In Progress 1171
REQ000000659544 13-10-14 9:45 In Progress Closed 8707397
REQ000000659544 22-01-15 4:28 Closed Completed 11270842
REQ000000672251 12-03-14 9:52 Completed Submitted 18740722
REQ000000672251 15-10-14 7:37 Submitted Waiting Approval 11
REQ000000672251 15-10-14 7:38 Waiting Approval Planning 740409
REQ000000672251 23-10-14 21:18 Planning In Progress 41718
REQ000000672251 24-10-14 8:53 In Progress Closed 4782790
REQ000000672259 15-10-14 7:39 Submitted Waiting Approval 11
REQ000000672259 15-10-14 7:39 Waiting Approval Planning 740295
REQ000000672259 23-10-14 21:17 Planning In Progress 49009
REQ000000672340 15-10-14 7:47 Submitted Waiting Approval 9
REQ000000672340 15-10-14 7:47 Waiting Approval Planning 739832

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 4 4 122.2 488.8
Closed 10 10 117.1 1,171.2
Completed 62 62 168.1 10,420.8
Draft 31 31 0.0 0.2
In Progress 124 124 146.4 18,148.3
Pending 1 1 0.0 0.0
Planning 282 282 19.3 5,454.7
Rejected 30 30 0.1 1.6
Submitted 318 318 0.0 5.5
Waiting Approval 275 275 10.2 2,792.2

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 4 122.2 488.8
Closed Completed 9 126.9 1,141.9
In Progress 1 29.3 29.3
Completed Closed 5 151.8 759.1
Planning 5 92.8 464.0
Rejected 1 30.3 30.3
Submitted 51 179.8 9,167.3
Draft Submitted 26 0.0 0.2
Waiting Approval 5 0.0 0.0
In Progress Cancelled 5 73.0 364.9
Closed 59 98.3 5,800.4
Completed 9 55.7 500.9
Draft 1 280.1 280.1
Submitted 50 224.0 11,202.0
Pending In Progress 1 0.0 0.0
Planning Cancelled 5 28.8 143.8
Closed 2 70.4 140.8
In Progress 272 17.7 4,806.6
Pending 1 0.2 0.2
Submitted 2 181.6 363.3
Rejected Draft 30 0.1 1.6
Submitted Planning 5 1.1 5.5
Waiting Approval 313 0.0 0.0
Waiting Approval Closed 5 27.4 136.8
Completed 4 12.9 51.7
In Progress 1 19.7 19.7
Planning 238 10.8 2,579.0
Rejected 27 0.2 5.0