10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

11.5% Cancelled 4.1% Completed 72.7% In Progress 2.5% Planning 0.0% Submitted 9.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 33 out of 33

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000781434 11-06-14 16:25 Submitted Waiting Approval 15
REQ000000781434 11-06-14 16:25 Waiting Approval In Progress 13372104
REQ000000781434 11-12-14 14:28 Planning Closed 615466
REQ000000781434 12-03-14 10:34 Completed Submitted 7883486
REQ000000781434 13-11-14 10:54 In Progress Planning 2432079
REQ000000874885 12-01-14 13:41 In Progress Cancelled 5081498
REQ000000874885 12-03-14 9:13 Cancelled Submitted 22402522
REQ000000874885 26-11-14 16:08 Submitted Waiting Approval 20
REQ000000874885 26-11-14 16:08 Waiting Approval Planning 54281
REQ000000885027 12-10-14 14:14 Planning Submitted 4057457
REQ000000885027 28-11-14 13:18 Submitted Waiting Approval 18
REQ000000885027 28-11-14 13:18 Waiting Approval In Progress 1705693
REQ000000885771 12-01-14 15:30 In Progress Submitted 27650948
REQ000000885771 12-01-14 9:41 Planning In Progress 20924
REQ000000885771 28-11-14 16:19 Submitted Waiting Approval 10
REQ000000905093 12-03-14 9:51 Submitted Waiting Approval 43
REQ000000905093 12-03-14 9:52 Waiting Approval Planning 2673275
REQ000000905093 12-04-14 8:27 Planning In Progress 18880
REQ000000963120 15-12-14 20:14 Submitted Waiting Approval 8
REQ000000963120 15-12-14 20:14 Waiting Approval Planning 73000
REQ000000963120 16-12-14 16:31 Planning In Progress 83949
REQ000001053884 01-12-15 17:09 Submitted Waiting Approval 7
REQ000001053884 01-12-15 17:10 Waiting Approval Planning 563
REQ000001053884 13-01-15 12:12 In Progress Submitted 27838645
REQ000001053896 01-12-15 17:12 Submitted Waiting Approval 3
REQ000001053896 01-12-15 17:12 Waiting Approval Planning 407
REQ000001053896 13-01-15 12:17 In Progress Submitted 27838533
REQ000001054170 01-12-15 17:15 Submitted Waiting Approval 9
REQ000001054170 01-12-15 17:15 Waiting Approval Planning 254
REQ000001054170 13-01-15 12:20 In Progress Submitted 27838489
REQ000001209550 02-11-15 13:52 Submitted Waiting Approval 7
REQ000001209550 13-02-15 16:40 In Progress Submitted 22626698
REQ000001209550 13-02-15 9:06 Planning In Progress 27223

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 259.3 259.3
Completed 1 1 91.2 91.2
In Progress 7 7 233.6 1,635.5
Planning 6 6 9.3 55.8
Submitted 10 10 0.0 0.0
Waiting Approval 8 8 25.9 206.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 259.3 259.3
Completed Submitted 1 91.2 91.2
In Progress Cancelled 1 58.8 58.8
Planning 1 28.1 28.1
Submitted 5 309.7 1,548.5
Planning Closed 1 7.1 7.1
In Progress 4 0.4 1.7
Submitted 1 47.0 47.0
Submitted Waiting Approval 10 0.0 0.0
Waiting Approval In Progress 2 87.3 174.5
Planning 6 5.4 32.4