152 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

2.3% Cancelled 8.1% Closed 37.8% Completed 0.0% Draft 40.1% In Progress 6.5% Planning 0.1% Rejected 0.2% Submitted 4.9% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 673

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000613161 10-01-14 14:51 Submitted Waiting Approval 11
REQ000000613161 10-01-14 14:51 Waiting Approval Planning 23949139
REQ000000613161 14-10-14 19:23 Planning In Progress 60262
REQ000000613161 15-10-14 12:08 In Progress Closed 8526047
REQ000000613161 22-01-15 4:28 Closed Completed 11270138
REQ000000618164 10-02-14 14:54 Submitted Waiting Approval 11
REQ000000618164 10-02-14 14:55 Waiting Approval Completed 154426
REQ000000618164 10-05-14 18:39 Planning In Progress 7914316
REQ000000618164 10-08-14 9:04 In Progress Closed 11175438
REQ000000618164 12-02-14 9:48 Completed Planning 7548638
REQ000000618166 10-02-14 14:56 Submitted Waiting Approval 10
REQ000000618166 10-02-14 14:56 Waiting Approval Completed 155569
REQ000000618166 10-05-14 18:39 Planning In Progress 7914565
REQ000000618166 10-08-14 9:08 In Progress Closed 11175183
REQ000000618166 12-02-14 10:09 Completed Planning 7547433
REQ000000618272 10-02-14 15:12 Submitted Waiting Approval 10
REQ000000618272 10-02-14 15:13 Waiting Approval Completed 153389
REQ000000618272 10-03-14 12:20 Planning In Progress 9303
REQ000000618272 10-03-14 14:55 In Progress Closed 24373576
REQ000000618272 12-02-14 9:49 Completed Planning 2255474
REQ000000618529 10-02-14 14:53 Submitted Waiting Approval 12
REQ000000618529 10-02-14 14:53 Waiting Approval Completed 154741
REQ000000618529 10-05-14 18:39 Planning In Progress 2647496
REQ000000618529 10-06-14 10:04 In Progress Closed 16442267
REQ000000618529 12-02-14 9:52 Completed Planning 7548406
REQ000000641587 10-08-14 14:01 Submitted Waiting Approval 18
REQ000000641587 10-08-14 14:01 Waiting Approval Planning 2670803
REQ000000641587 10-09-14 11:55 Planning In Progress 2596837
REQ000000641587 10-10-14 13:15 In Progress Closed 5976656
REQ000000641587 12-03-14 8:45 Completed Submitted 13065348
REQ000000641849 10-08-14 13:45 Submitted Waiting Approval 10
REQ000000641849 10-08-14 13:45 Waiting Approval Planning 2671782
REQ000000641849 10-09-14 11:55 Planning In Progress 2595318
REQ000000641849 10-10-14 12:50 In Progress Closed 5978181
REQ000000641849 12-03-14 8:45 Completed Submitted 13064399
REQ000000641860 10-08-14 13:48 Submitted Waiting Approval 13
REQ000000641860 10-08-14 13:48 Waiting Approval Planning 2671624
REQ000000641860 10-09-14 11:55 Planning In Progress 2595831
REQ000000641860 10-10-14 12:59 In Progress Closed 5977648
REQ000000641860 12-03-14 8:42 Completed Submitted 13064746
REQ000000641891 10-08-14 14:07 Submitted Waiting Approval 14
REQ000000641891 10-08-14 14:07 Waiting Approval Planning 2670476
REQ000000641891 10-09-14 11:55 Planning In Progress 2601033
REQ000000641891 10-10-14 14:26 In Progress Closed 5972435
REQ000000641891 12-03-14 8:42 Completed Submitted 13065889
REQ000000642125 10-08-14 14:10 Submitted Waiting Approval 9
REQ000000642125 10-08-14 14:10 Waiting Approval Planning 2670307
REQ000000642125 10-09-14 11:55 Planning In Progress 2602800
REQ000000642125 10-10-14 14:55 In Progress Closed 5970673
REQ000000642125 12-03-14 8:44 Completed Submitted 13065921
REQ000000642207 10-08-14 14:04 Submitted Waiting Approval 10
REQ000000642207 10-08-14 14:04 Waiting Approval Planning 2670619
REQ000000642207 10-09-14 11:55 Planning In Progress 2600592
REQ000000642207 10-10-14 14:18 In Progress Closed 5972896
REQ000000642207 12-03-14 8:44 Completed Submitted 13065615
REQ000000652891 10-10-14 11:42 Submitted Waiting Approval 12
REQ000000652891 10-10-14 11:43 Waiting Approval Planning 1358
REQ000000652891 10-10-14 12:05 Planning In Progress 11945
REQ000000652891 10-10-14 15:24 In Progress Closed 5968913
REQ000000652891 12-03-14 8:47 Completed Submitted 18327320
REQ000000653035 10-10-14 11:53 Submitted Waiting Approval 8
REQ000000653035 10-10-14 11:53 Waiting Approval Planning 744
REQ000000653035 10-10-14 12:05 Planning In Progress 11653
REQ000000653035 10-10-14 15:20 In Progress Closed 5969199
REQ000000653035 12-03-14 8:47 Completed Submitted 18327975
REQ000000666019 12-03-14 9:26 Completed Submitted 18657844
REQ000000666019 14-10-14 13:09 In Progress Closed 5631414
REQ000000666019 14-10-14 8:10 Submitted Waiting Approval 17
REQ000000666019 14-10-14 8:11 Waiting Approval Planning 1078
REQ000000666019 14-10-14 8:29 Planning In Progress 16840
REQ000000679515 12-04-14 8:26 Completed Submitted 16160203
REQ000000679515 16-10-14 9:22 Submitted Waiting Approval 13
REQ000000679515 16-10-14 9:23 Waiting Approval Planning 1284
REQ000000679515 16-10-14 9:44 Planning In Progress 340504
REQ000000679515 20-10-14 8:19 In Progress Closed 5217063
REQ000000694499 12-03-14 9:34 Completed Submitted 19189200
REQ000000694499 20-10-14 11:54 Submitted Waiting Approval 9
REQ000000694499 20-10-14 11:54 Waiting Approval Planning 82026
REQ000000694499 21-10-14 10:41 Planning In Progress 6028
REQ000000694499 21-10-14 12:21 In Progress Closed 5029488
REQ000000694956 12-02-14 10:14 Completed Submitted 21611931
REQ000000694956 20-10-14 13:32 Submitted Waiting Approval 9
REQ000000694956 20-10-14 13:33 Waiting Approval Planning 3070
REQ000000694956 20-10-14 14:24 Planning In Progress 4682
REQ000000694956 20-10-14 15:42 In Progress Closed 5017180
REQ000000695277 12-03-14 9:08 Completed Submitted 19197076
REQ000000695277 20-10-14 13:39 Submitted Waiting Approval 12
REQ000000695277 20-10-14 13:39 Waiting Approval Planning 2662
REQ000000695277 20-10-14 14:24 Planning In Progress 67034
REQ000000695277 21-10-14 9:01 In Progress Closed 5041507
REQ000000695686 12-03-14 8:32 Completed Submitted 19199029
REQ000000695686 20-10-14 13:36 Submitted Waiting Approval 10
REQ000000695686 20-10-14 13:36 Waiting Approval Planning 2855
REQ000000695686 20-10-14 14:24 Planning In Progress 5391
REQ000000695686 20-10-14 15:54 In Progress Closed 5103151
REQ000000695715 12-03-14 9:08 Completed Submitted 19197938
REQ000000695715 20-10-14 13:53 Submitted Waiting Approval 13
REQ000000695715 20-10-14 13:54 Waiting Approval Planning 1801
REQ000000695715 20-10-14 14:24 Planning In Progress 67318
REQ000000695715 21-10-14 9:06 In Progress Closed 5041240

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 6 6 117.8 707.1
Closed 24 24 101.5 2,436.5
Completed 74 74 154.1 11,402.2
Draft 6 6 0.0 0.0
In Progress 112 112 108.0 12,099.6
Planning 139 139 14.1 1,953.2
Rejected 7 7 3.3 23.2
Submitted 157 157 0.3 49.0
Waiting Approval 148 148 10.0 1,481.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Planning 1 287.8 287.8
Submitted 5 83.9 419.3
Closed Completed 16 130.4 2,085.9
Planning 4 40.9 163.6
Submitted 4 46.8 187.0
Completed Closed 12 56.7 680.1
In Progress 2 215.5 431.0
Planning 6 73.4 440.5
Submitted 54 182.4 9,850.6
Draft Submitted 5 0.0 0.0
Waiting Approval 1 0.0 0.0
In Progress Cancelled 8 40.7 325.3
Closed 70 94.3 6,601.0
Completed 19 133.6 2,539.1
Submitted 15 175.6 2,634.3
Planning Cancelled 10 74.7 746.7
Closed 2 8.0 15.9
Completed 3 26.6 79.7
In Progress 124 9.0 1,110.9
Rejected Draft 6 0.0 0.1
Submitted 1 23.1 23.1
Submitted Closed 1 49.0 49.0
Waiting Approval 156 0.0 0.0
Waiting Approval Cancelled 1 0.1 0.1
Closed 4 10.8 43.0
Completed 4 1.8 7.2
In Progress 1 23.9 23.9
Planning 131 10.7 1,406.8
Rejected 7 0.0 0.1