25 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

8.4% Cancelled 2.9% Closed 32.4% Completed 28.7% In Progress 23.0% Planning 0.0% Submitted 4.6% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 93 out of 93

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000661353 12-03-14 9:27 Completed Submitted 18590588
REQ000000661353 13-10-14 13:30 Submitted Waiting Approval 13
REQ000000661353 13-10-14 13:30 Waiting Approval Planning 268124
REQ000000661353 16-10-14 15:59 Planning In Progress 9151
REQ000000661353 16-10-14 18:31 In Progress Closed 5439293
REQ000000663527 12-10-14 16:59 Cancelled Submitted 94079
REQ000000663527 13-10-14 19:07 Submitted Waiting Approval 7
REQ000000674738 15-10-14 13:19 Submitted Waiting Approval 10
REQ000000674738 15-10-14 13:19 Waiting Approval Cancelled 3475
REQ000000680751 11-03-14 23:11 In Progress Completed 35988
REQ000000680751 11-03-14 8:44 Planning In Progress 51976
REQ000000680751 12-03-14 9:10 Completed Submitted 18849001
REQ000000680751 16-10-14 13:00 Submitted Waiting Approval 11
REQ000000680751 16-10-14 13:01 Waiting Approval Closed 5459139
REQ000000680925 16-10-14 13:14 Submitted Waiting Approval 11
REQ000000680925 16-10-14 13:14 Waiting Approval Planning 7398
REQ000000680925 16-10-14 15:17 Planning Cancelled 3092703
REQ000000681285 12-02-14 10:09 Completed Submitted 21268605
REQ000000681285 16-10-14 14:06 Submitted Waiting Approval 13
REQ000000681285 16-10-14 14:06 Waiting Approval Planning 4280
REQ000000681285 16-10-14 15:17 Planning In Progress 85366
REQ000000681285 17-10-14 15:00 In Progress Closed 5278884
REQ000000681337 12-02-14 10:33 Completed Submitted 21267552
REQ000000681337 16-10-14 14:12 Submitted Waiting Approval 11
REQ000000681337 16-10-14 14:12 Waiting Approval Planning 56166
REQ000000681337 17-10-14 5:48 Planning In Progress 281941
REQ000000681337 20-10-14 12:07 In Progress Closed 5030064
REQ000000681424 11-03-14 8:44 Planning Completed 87896
REQ000000681424 11-04-14 15:34 In Progress Submitted 16239270
REQ000000681424 12-03-14 9:09 Completed In Progress 2615092
REQ000000681424 16-10-14 14:29 Submitted Waiting Approval 15
REQ000000681424 16-10-14 14:29 Waiting Approval Closed 5453830
REQ000000681698 16-10-14 14:54 Submitted Waiting Approval 10
REQ000000681698 16-10-14 14:54 Waiting Approval Rejected 54647
REQ000000701878 12-03-14 10:32 Completed Submitted 19277314
REQ000000701878 21-10-14 13:20 Submitted Waiting Approval 9
REQ000000701878 21-10-14 13:20 Waiting Approval Planning 69468
REQ000000701878 22-10-14 8:38 Planning In Progress 108093
REQ000000701878 23-10-14 14:40 In Progress Closed 4848380
REQ000000708604 12-02-14 10:09 Completed Submitted 21786464
REQ000000708604 22-10-14 13:57 Submitted Waiting Approval 13
REQ000000708604 22-10-14 13:57 Waiting Approval Planning 61474
REQ000000708604 23-10-14 7:02 Planning In Progress 5062
REQ000000708604 23-10-14 8:26 In Progress Closed 4784113
REQ000000726995 27-10-14 14:33 Submitted Waiting Approval 15
REQ000000726995 27-10-14 14:33 Waiting Approval Planning 258950
REQ000000726995 30-10-14 14:29 Planning In Progress 4509
REQ000000726995 30-10-14 15:44 In Progress Cancelled 1210699
REQ000000727040 11-10-14 10:01 In Progress Submitted 1397942
REQ000000727040 27-10-14 14:20 Submitted Waiting Approval 17
REQ000000727040 27-10-14 14:20 Waiting Approval Planning 166615
REQ000000727040 29-10-14 12:37 Planning Cancelled 3720815
REQ000000727421 22-01-15 4:28 Closed Completed 11270209
REQ000000727421 27-10-14 14:47 Submitted Waiting Approval 16
REQ000000727421 27-10-14 14:47 Waiting Approval Planning 257792
REQ000000727421 30-10-14 14:23 Planning In Progress 6214
REQ000000727421 30-10-14 16:07 In Progress Closed 7215682
REQ000000727509 12-03-14 11:01 Cancelled Submitted 19798919
REQ000000727509 27-10-14 14:43 Submitted Waiting Approval 14
REQ000000727509 27-10-14 14:43 Waiting Approval Planning 258373
REQ000000727509 30-10-14 14:29 Planning In Progress 3261
REQ000000740379 11-03-14 7:41 Planning In Progress 7964811
REQ000000740379 11-06-14 12:07 In Progress Submitted 12101549
REQ000000740379 29-10-14 13:40 Submitted Waiting Approval 13
REQ000000740587 11-03-14 7:38 Planning In Progress 5296101
REQ000000740587 11-05-14 14:46 In Progress Submitted 14770297
REQ000000740587 29-10-14 13:38 Submitted Waiting Approval 15
REQ000000740698 11-06-14 12:55 In Progress Submitted 12099152
REQ000000740698 29-10-14 13:48 Submitted Waiting Approval 10
REQ000000740698 29-10-14 13:48 Waiting Approval Planning 92045
REQ000000740738 11-03-14 7:41 Planning In Progress 7965739
REQ000000740738 11-06-14 12:24 In Progress Submitted 12100763
REQ000000740738 29-10-14 13:43 Submitted Waiting Approval 14
REQ000000741002 11-06-14 16:37 Cancelled Submitted 12085838
REQ000000741002 29-10-14 13:47 Submitted Waiting Approval 12
REQ000000741002 29-10-14 13:48 Waiting Approval Planning 89145
REQ000000746581 11-03-14 11:22 Planning In Progress 18498820
REQ000000746581 11-10-14 13:56 In Progress Submitted 1640190
REQ000000746581 30-10-14 13:32 Submitted Waiting Approval 12
REQ000000746918 11-10-14 14:42 In Progress Submitted 1637798
REQ000000746918 30-10-14 13:38 Submitted Waiting Approval 32
REQ000000746918 30-10-14 13:39 Waiting Approval Planning 4875
REQ000000747059 11-03-14 6:49 Planning Submitted 20157511
REQ000000747059 19-11-14 13:44 In Progress Pending 1898545
REQ000000747059 30-10-14 14:08 Submitted Waiting Approval 12
REQ000000747059 30-10-14 14:08 Waiting Approval In Progress 1726581
REQ000000747068 11-03-14 6:49 Planning Submitted 20158141
REQ000000747068 19-11-14 14:11 In Progress Pending 1896984
REQ000000747068 30-10-14 14:18 Submitted Waiting Approval 14
REQ000000747068 30-10-14 14:18 Waiting Approval In Progress 1727557
REQ000000747324 19-11-14 19:23 Planning In Progress 412054
REQ000000747324 30-10-14 14:12 Submitted Waiting Approval 16
REQ000000747324 30-10-14 14:12 Waiting Approval Planning 1746677

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 3 3 123.4 370.1
Closed 1 1 130.4 130.4
Completed 7 7 204.5 1,431.2
In Progress 18 18 70.5 1,268.8
Planning 19 19 53.6 1,017.5
Submitted 25 25 0.0 0.0
Waiting Approval 20 20 10.3 205.6

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 3 123.4 370.1
Closed Completed 1 130.4 130.4
Completed In Progress 1 30.3 30.3
Submitted 6 233.5 1,400.9
In Progress Cancelled 1 14.0 14.0
Closed 6 62.9 377.3
Completed 1 0.4 0.4
Pending 2 22.0 43.9
Submitted 8 104.1 833.2
Planning Cancelled 2 39.4 78.9
Completed 1 1.0 1.0
In Progress 14 33.6 471.0
Submitted 2 233.3 466.6
Submitted Waiting Approval 25 0.0 0.0
Waiting Approval Cancelled 1 0.0 0.0
Closed 2 63.2 126.3
In Progress 2 20.0 40.0
Planning 14 2.8 38.7
Rejected 1 0.6 0.6