49 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.0% Draft 28.1% In Progress 2.3% Pending 59.4% Planning 0.0% Rejected 0.0% Submitted 10.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 156

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000723061 27-10-14 6:20 Submitted Waiting Approval 8
REQ000000723061 27-10-14 6:20 Waiting Approval Planning 130523
REQ000000723061 28-10-14 18:35 Planning Cancelled 7249057
REQ000000723185 11-03-14 16:48 Planning Pending 7923275
REQ000000723185 11-06-14 9:42 Pending Submitted 11913632
REQ000000723185 27-10-14 7:03 Submitted Waiting Approval 13
REQ000000723185 27-10-14 7:03 Waiting Approval In Progress 1918855
REQ000000723244 11-06-14 9:24 In Progress Submitted 11912873
REQ000000723244 27-10-14 6:32 Submitted Waiting Approval 9
REQ000000723244 27-10-14 6:32 Waiting Approval Planning 282847
REQ000000723357 11-03-14 16:46 Planning In Progress 7923527
REQ000000723357 11-06-14 9:45 In Progress Submitted 11913583
REQ000000723357 27-10-14 7:04 Submitted Waiting Approval 8
REQ000000723707 27-10-14 7:19 Submitted Waiting Approval 10
REQ000000723707 27-10-14 7:19 Waiting Approval Planning 126982
REQ000000723707 28-10-14 18:36 Planning In Progress 74735
REQ000000728724 11-06-14 10:15 In Progress Submitted 11950350
REQ000000728724 27-10-14 17:48 Submitted Waiting Approval 8
REQ000000728724 27-10-14 17:48 Waiting Approval Planning 163571
REQ000000739274 29-10-14 10:31 Submitted Waiting Approval 16
REQ000000739274 29-10-14 10:31 Waiting Approval Planning 17444
REQ000000739274 29-10-14 15:22 Planning In Progress 1114892
REQ000000740747 11-06-14 12:41 Pending In Progress 6
REQ000000740747 11-06-14 12:41 In Progress Submitted 12100115
REQ000000740747 29-10-14 13:50 Submitted Waiting Approval 11
REQ000000740747 29-10-14 13:50 Waiting Approval Planning 85316
REQ000000745329 30-10-14 13:32 Planning In Progress 1035271
REQ000000745329 30-10-14 9:39 Submitted Waiting Approval 13
REQ000000745329 30-10-14 9:39 Waiting Approval Planning 14017
REQ000000834137 18-11-14 15:47 Submitted Waiting Approval 13
REQ000000834137 18-11-14 15:47 Waiting Approval Planning 123123
REQ000000834137 20-11-14 1:59 Planning In Progress 647875
REQ000000851153 21-11-14 10:10 Submitted Waiting Approval 16
REQ000000851153 21-11-14 10:11 Waiting Approval Planning 59311
REQ000000851153 22-11-14 2:39 Planning In Progress 297180
REQ000000878889 12-01-14 10:39 In Progress Submitted 27560846
REQ000000878889 27-11-14 10:26 Submitted Waiting Approval 13
REQ000000878889 27-11-14 10:27 Waiting Approval Planning 7226
REQ000000884228 12-01-14 10:31 In Progress Submitted 27647678
REQ000000884228 28-11-14 10:26 Submitted Waiting Approval 13
REQ000000884228 28-11-14 10:26 Waiting Approval Planning 19986
REQ000000884733 12-03-14 18:36 Planning In Progress 21147422
REQ000000884733 12-11-14 12:53 In Progress Submitted 1382378
REQ000000884733 28-11-14 12:53 Submitted Waiting Approval 10
REQ000000884832 12-03-14 18:36 Planning In Progress 21147256
REQ000000884832 12-11-14 12:50 In Progress Submitted 1382341
REQ000000884832 28-11-14 12:49 Submitted Waiting Approval 7
REQ000000885136 12-01-14 11:54 Planning In Progress 2684236
REQ000000885136 12-02-14 13:31 In Progress Submitted 24969672
REQ000000885136 28-11-14 13:33 Submitted Waiting Approval 10
REQ000000924490 12-08-14 15:00 Planning In Progress 10800418
REQ000000924490 12-08-14 8:30 Submitted Waiting Approval 10
REQ000000924490 12-08-14 8:30 Waiting Approval Planning 23399
REQ000000927228 12-08-14 13:55 Submitted Waiting Approval 12
REQ000000927228 12-08-14 13:56 Waiting Approval Planning 7817
REQ000000927228 12-08-14 16:06 Planning In Progress 10884872
REQ000000951371 12-12-14 10:05 Submitted Waiting Approval 12
REQ000000951371 12-12-14 10:05 Waiting Approval Planning 281235
REQ000000951371 15-12-14 16:12 Planning In Progress 2665940
REQ000000951718 12-12-14 9:54 Submitted Waiting Approval 8
REQ000000951718 12-12-14 9:54 Waiting Approval Planning 281986
REQ000000951718 15-12-14 16:13 Planning In Progress 2666144
REQ000000951826 12-12-14 10:07 Submitted Waiting Approval 8
REQ000000951826 12-12-14 10:07 Waiting Approval Planning 281204
REQ000000951826 15-12-14 16:14 Planning In Progress 19787012
REQ000000951828 12-12-14 10:09 Submitted Waiting Approval 12
REQ000000951828 12-12-14 10:09 Waiting Approval Planning 280953
REQ000000951828 15-12-14 16:12 Planning In Progress 2665612
REQ000000952743 12-12-14 13:06 Submitted Waiting Approval 11
REQ000000952743 12-12-14 13:06 Waiting Approval Planning 270520
REQ000000952743 15-12-14 16:14 Planning In Progress 19786808
REQ000000954501 12-12-14 17:53 Submitted Waiting Approval 7
REQ000000954501 12-12-14 17:53 Waiting Approval Rejected 175
REQ000000954501 12-12-14 17:56 Rejected Draft 19
REQ000000954501 12-12-14 17:56 Draft Submitted 89
REQ000000954501 12-12-14 17:58 Waiting Approval Planning 220593
REQ000000954501 15-12-14 7:14 Planning In Progress 9219
REQ000000960888 15-12-14 14:09 Submitted Waiting Approval 12
REQ000000960888 15-12-14 14:10 Waiting Approval Planning 88427
REQ000000960888 16-12-14 14:43 Planning In Progress 19705539
REQ000000968583 16-12-14 17:59 Submitted Waiting Approval 3
REQ000000968583 16-12-14 18:00 Waiting Approval Planning 68998
REQ000000968583 17-12-14 13:09 Planning In Progress 16942106
REQ000000968770 16-12-14 17:50 Submitted Waiting Approval 6
REQ000000968770 16-12-14 17:50 Waiting Approval Planning 69480
REQ000000968770 17-12-14 13:08 Planning In Progress 16944020
REQ000000968771 16-12-14 17:52 Submitted Waiting Approval 2
REQ000000968771 16-12-14 17:52 Waiting Approval Planning 69320
REQ000000968771 17-12-14 13:08 Planning In Progress 16944379
REQ000000969211 16-12-14 17:55 Submitted Waiting Approval 5
REQ000000969211 16-12-14 17:55 Waiting Approval Planning 69219
REQ000000969211 17-12-14 13:09 Planning In Progress 16942708
REQ000000969213 16-12-14 17:57 Submitted Waiting Approval 4
REQ000000969213 16-12-14 17:57 Waiting Approval Planning 69192
REQ000000969213 17-12-14 13:10 Planning In Progress 16940170
REQ000001007471 14-01-15 10:32 Planning In Progress 432400
REQ000001007471 30-12-14 17:32 Submitted Waiting Approval 4
REQ000001007471 30-12-14 17:32 Waiting Approval Planning 1270829
REQ000001007472 14-01-15 10:32 Planning In Progress 432122
REQ000001007472 30-12-14 17:33 Submitted Waiting Approval 3

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Draft 2 2 0.0 0.0
In Progress 10 10 166.6 1,666.2
Pending 2 2 68.9 137.9
Planning 44 44 80.1 3,522.7
Rejected 2 2 0.0 0.0
Submitted 50 50 0.0 0.0
Waiting Approval 46 46 13.1 604.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Draft Submitted 2 0.0 0.0
In Progress Submitted 10 166.6 1,666.2
Pending In Progress 1 0.0 0.0
Submitted 1 137.9 137.9
Planning Cancelled 1 83.9 83.9
In Progress 42 79.7 3,347.1
Pending 1 91.7 91.7
Rejected Draft 2 0.0 0.0
Submitted Waiting Approval 50 0.0 0.0
Waiting Approval In Progress 1 22.2 22.2
Planning 43 13.5 582.4
Rejected 2 0.1 0.2