31 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.4% Closed 8.6% Completed 0.0% Draft 9.6% In Progress 40.3% Planning 0.0% Rejected 0.0% Submitted 41.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 117

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000934121 12-09-14 14:17 Submitted Waiting Approval 18
REQ000000934121 12-09-14 14:17 Waiting Approval Planning 2562968
REQ000000934121 12-10-14 22:04 In Progress Completed 5785854
REQ000000934121 12-10-14 6:14 Planning In Progress 57000
REQ000000934121 18-12-14 21:14 Completed Closed 6242907
REQ000000967674 16-12-14 14:59 Submitted Waiting Approval 2
REQ000000967674 16-12-14 14:59 Waiting Approval Planning 78230
REQ000000967674 17-12-14 12:43 Planning In Progress 14355743
REQ000000968129 16-12-14 14:56 Submitted Waiting Approval 4
REQ000000968129 16-12-14 14:56 Waiting Approval Planning 78446
REQ000000968129 17-12-14 12:43 Planning In Progress 14355570
REQ000000968365 16-12-14 16:33 Submitted Waiting Approval 3
REQ000000968365 16-12-14 16:34 Waiting Approval Planning 162374
REQ000000968365 18-12-14 13:40 Planning In Progress 16835880
REQ000000974473 01-09-15 6:59 Planning In Progress 34504
REQ000000974473 17-12-14 16:36 Submitted Waiting Approval 6
REQ000000974473 17-12-14 16:36 Waiting Approval Planning 22256605
REQ000000978810 18-12-14 11:56 Submitted Waiting Approval 6
REQ000000978810 18-12-14 11:56 Waiting Approval Planning 1026443
REQ000000978810 30-12-14 9:03 Planning In Progress 10564884
REQ000001068520 14-01-15 17:22 Submitted Waiting Approval 4
REQ000001068520 14-01-15 17:23 Waiting Approval Planning 482083
REQ000001068520 20-01-15 7:17 Planning In Progress 44119
REQ000001096864 20-01-15 16:28 Submitted Waiting Approval 13
REQ000001096864 20-01-15 16:28 Waiting Approval Planning 154466
REQ000001096864 22-01-15 11:23 Planning In Progress 438532
REQ000001096864 27-01-15 13:12 In Progress Completed 246417
REQ000001096864 30-01-15 9:39 Completed Closed 1307386
REQ000001125440 26-01-15 14:47 Submitted Waiting Approval 13
REQ000001125440 26-01-15 14:47 Waiting Approval Planning 5873
REQ000001125440 26-01-15 16:25 Planning In Progress 245755
REQ000001125440 29-01-15 12:41 In Progress Completed 73111
REQ000001125440 30-01-15 9:00 Completed Closed 1309575
REQ000001126415 26-01-15 16:10 Submitted Waiting Approval 11
REQ000001126415 26-01-15 16:11 Waiting Approval Planning 60885
REQ000001126415 27-01-15 9:05 Planning In Progress 22999
REQ000001130588 27-01-15 10:33 Submitted Waiting Approval 4
REQ000001130588 27-01-15 10:33 Waiting Approval Planning 8303168
REQ000001167776 02-03-15 16:24 Submitted Waiting Approval 12
REQ000001167776 02-03-15 16:24 Waiting Approval Planning 2661292
REQ000001167776 02-04-15 11:39 Planning In Progress 2591120
REQ000001167776 24-02-15 15:13 Completed Submitted 522667
REQ000001170685 02-04-15 11:22 Planning In Progress 2913
REQ000001170685 02-04-15 8:15 Submitted Waiting Approval 24
REQ000001170685 02-04-15 8:15 Waiting Approval Planning 11234
REQ000001170685 23-02-15 14:37 Completed Submitted 3260239
REQ000001174915 02-04-15 16:19 Submitted Waiting Approval 15
REQ000001174915 02-04-15 16:19 Waiting Approval Rejected 2589908
REQ000001174915 02-05-15 15:44 Rejected Draft 38
REQ000001174915 02-05-15 15:45 Draft Submitted 32
REQ000001174915 02-05-15 15:45 Submitted Waiting Approval 1
REQ000001174915 02-05-15 15:45 Waiting Approval Planning 10598653
REQ000001174915 02-09-15 7:49 Planning In Progress 2618826
REQ000001174915 03-02-15 5:02 Closed Completed 862403
REQ000001174915 13-02-15 4:35 Completed Submitted 4189403
REQ000001179216 02-05-15 11:03 Submitted Waiting Approval 10
REQ000001179216 02-05-15 11:04 Waiting Approval Cancelled 6093
REQ000001179470 02-05-15 12:53 Submitted Waiting Approval 8
REQ000001179470 02-05-15 12:53 Waiting Approval Cancelled 10607455
REQ000001186668 02-06-15 13:42 Submitted Waiting Approval 8
REQ000001186668 02-06-15 13:42 Waiting Approval Rejected 906
REQ000001186668 02-06-15 13:57 Rejected Draft 6168
REQ000001186668 02-06-15 15:40 Draft Submitted 74
REQ000001186668 02-06-15 15:41 Submitted Waiting Approval 1
REQ000001186668 02-06-15 15:41 Waiting Approval Rejected 136
REQ000001186668 02-06-15 15:43 Rejected Draft 42
REQ000001186668 02-06-15 15:44 Draft Submitted 18
REQ000001186668 02-06-15 15:44 Waiting Approval Planning 10534878
REQ000001186668 02-10-15 14:05 Planning In Progress 2680375
REQ000001186940 02-06-15 13:36 Submitted Waiting Approval 10
REQ000001186940 02-06-15 13:37 Waiting Approval Rejected 7210
REQ000001186940 02-06-15 15:37 Rejected Draft 282
REQ000001186940 02-06-15 15:41 Draft Submitted 32
REQ000001186940 02-06-15 15:42 Submitted Waiting Approval 1
REQ000001186940 02-06-15 15:42 Waiting Approval Planning 10535010
REQ000001186940 02-10-15 14:06 Planning In Progress 2679754
REQ000001191748 02-09-15 7:27 Submitted Waiting Approval 9
REQ000001191748 02-09-15 7:27 Waiting Approval Planning 1784
REQ000001191748 02-09-15 7:57 Planning In Progress 2343
REQ000001196168 02-09-15 15:27 Submitted Waiting Approval 7
REQ000001196168 03-04-15 14:07 In Progress Submitted 13137597
REQ000001196168 26-02-15 14:22 Planning In Progress 3109462
REQ000001222073 03-02-15 9:47 Completed Submitted 869461
REQ000001222073 13-02-15 11:18 Submitted Waiting Approval 6
REQ000001222073 13-02-15 11:18 Waiting Approval Planning 2857
REQ000001222073 13-02-15 12:06 Planning In Progress 2471
REQ000001232387 16-02-15 16:07 Submitted Waiting Approval 7
REQ000001232387 16-02-15 16:08 Waiting Approval Planning 311301
REQ000001232387 20-02-15 6:36 Planning In Progress 34532
REQ000001232563 16-02-15 15:32 Submitted Waiting Approval 13
REQ000001232563 16-02-15 15:32 Waiting Approval Planning 836571
REQ000001232563 26-02-15 7:55 Planning In Progress 29793
REQ000001232680 16-02-15 16:12 Submitted Waiting Approval 8
REQ000001232680 16-02-15 16:12 Waiting Approval Planning 325588
REQ000001232680 20-02-15 10:38 Planning In Progress 19493
REQ000001250579 19-02-15 13:15 Submitted Waiting Approval 16
REQ000001250579 19-02-15 13:15 Waiting Approval Planning 66218
REQ000001250579 20-02-15 11:19 In Progress Completed 604383
REQ000001250579 20-02-15 7:39 Planning In Progress 13206
REQ000001252660 19-02-15 17:34 Submitted Waiting Approval 4

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 10.0 10.0
Completed 7 7 29.3 204.9
Draft 4 4 0.0 0.0
In Progress 5 5 45.9 229.7
Planning 28 28 34.3 961.1
Rejected 4 4 0.0 0.1
Submitted 34 34 0.0 0.0
Waiting Approval 34 34 28.8 979.6

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 10.0 10.0
Completed Closed 3 34.2 102.5
Submitted 4 25.6 102.3
Draft Submitted 4 0.0 0.0
In Progress Completed 4 19.4 77.7
Submitted 1 152.1 152.1
Planning In Progress 28 34.3 961.1
Rejected Draft 4 0.0 0.1
Submitted Waiting Approval 34 0.0 0.0
Waiting Approval Cancelled 2 61.4 122.8
Planning 28 29.5 826.7
Rejected 4 7.5 30.1