8 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

74.5% Completed 23.0% In Progress 0.7% Planning 0.0% Submitted 1.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 38 out of 38

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000719551 12-02-14 10:36 Completed Submitted 21960671
REQ000000719551 24-10-14 14:47 Submitted Waiting Approval 11
REQ000000719551 24-10-14 14:47 Waiting Approval Planning 2013
REQ000000719551 24-10-14 15:21 Planning In Progress 1562
REQ000000719551 24-10-14 15:47 In Progress Closed 4671265
REQ000000719587 12-03-14 8:46 Completed Submitted 19550341
REQ000000719587 24-10-14 15:25 Submitted Waiting Approval 12
REQ000000719587 24-10-14 15:25 Waiting Approval Planning 1800
REQ000000719587 24-10-14 15:55 Planning In Progress 415679
REQ000000719587 29-10-14 11:23 In Progress Closed 4341778
REQ000000719648 12-03-14 8:33 Completed Submitted 19548685
REQ000000719648 24-10-14 14:44 Submitted Waiting Approval 16
REQ000000719648 24-10-14 14:44 Waiting Approval Planning 2199
REQ000000719648 24-10-14 15:21 Planning In Progress 1382
REQ000000719648 24-10-14 15:44 In Progress Closed 4758137
REQ000000719669 12-02-14 10:36 Completed Submitted 21960904
REQ000000719669 24-10-14 14:51 Submitted Waiting Approval 9
REQ000000719669 24-10-14 14:52 Waiting Approval Planning 1770
REQ000000719669 24-10-14 15:21 Planning In Progress 1753
REQ000000719669 24-10-14 15:50 In Progress Closed 4671068
REQ000000719850 12-03-14 8:46 Completed Submitted 19550610
REQ000000719850 24-10-14 15:30 Submitted Waiting Approval 10
REQ000000719850 24-10-14 15:30 Waiting Approval Planning 1520
REQ000000719850 24-10-14 15:55 Planning In Progress 416176
REQ000000719850 29-10-14 11:32 In Progress Closed 4341275
REQ000000719858 12-03-14 8:48 Completed Submitted 19550698
REQ000000719858 24-10-14 15:33 Submitted Waiting Approval 11
REQ000000719858 24-10-14 15:33 Waiting Approval Planning 1330
REQ000000719858 24-10-14 15:55 Planning In Progress 416417
REQ000000719858 29-10-14 11:36 In Progress Closed 4341035
REQ000000835159 12-03-14 10:44 Planning In Progress 16754
REQ000000835159 12-03-14 15:24 In Progress Completed 13198266
REQ000000835159 12-08-14 9:35 Completed Submitted 8505475
REQ000000835159 18-11-14 20:13 Submitted Waiting Approval 12
REQ000000835159 18-11-14 20:13 Waiting Approval Closed 3014775
REQ000001264583 23-02-15 15:37 Submitted Waiting Approval 7
REQ000001264583 23-02-15 15:37 Waiting Approval Planning 1573
REQ000001264583 23-02-15 16:03 Planning In Progress 4838

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 7 7 216.0 1,511.9
In Progress 7 7 66.7 466.7
Planning 8 8 1.8 14.8
Submitted 8 8 0.0 0.0
Waiting Approval 8 8 4.4 35.0

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 7 216.0 1,511.9
In Progress Closed 6 52.3 313.9
Completed 1 152.8 152.8
Planning In Progress 8 1.8 14.8
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Closed 1 34.9 34.9
Planning 7 0.0 0.1