17 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

14.8% In Progress 0.9% Pending 67.8% Planning 0.0% Submitted 16.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 53 out of 53

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000959184 15-12-14 10:42 Submitted Waiting Approval 8
REQ000000959184 15-12-14 10:42 Waiting Approval Planning 339931
REQ000000959184 19-12-14 9:08 Planning In Progress 14194695
REQ000000959445 15-12-14 10:46 Submitted Waiting Approval 8
REQ000000959445 15-12-14 10:46 Waiting Approval Rejected 195
REQ000000959451 15-12-14 10:50 Submitted Waiting Approval 8
REQ000000959451 15-12-14 10:50 Waiting Approval Planning 339414
REQ000000959451 19-12-14 9:07 Planning Pending 368114
REQ000000959451 23-12-14 15:23 Pending In Progress 496153
REQ000000959568 15-12-14 10:59 Submitted Waiting Approval 10
REQ000000959568 15-12-14 10:59 Waiting Approval Planning 338861
REQ000000959568 19-12-14 9:07 Planning Pending 368089
REQ000000959568 23-12-14 15:22 Pending In Progress 496485
REQ000000959703 15-12-14 10:55 Submitted Waiting Approval 11
REQ000000959703 15-12-14 10:56 Waiting Approval Planning 339114
REQ000000959703 19-12-14 9:07 Planning Pending 368147
REQ000000959703 23-12-14 15:23 Pending In Progress 496272
REQ000000959895 15-12-14 12:38 Submitted Waiting Approval 24
REQ000000959895 15-12-14 12:39 Waiting Approval Planning 82106
REQ000000959895 16-12-14 11:27 Planning Cancelled 11114
REQ000000964460 16-12-14 7:15 Submitted Waiting Approval 9
REQ000000964460 16-12-14 7:15 Waiting Approval Cancelled 29
REQ000000964645 16-12-14 7:25 Submitted Waiting Approval 7
REQ000000964645 16-12-14 7:25 Waiting Approval Planning 265409
REQ000000964645 19-12-14 9:09 Planning In Progress 16784266
REQ000000964649 16-12-14 7:30 Submitted Waiting Approval 9
REQ000000964649 16-12-14 7:30 Waiting Approval Planning 265092
REQ000000964649 19-12-14 9:08 Planning In Progress 16784453
REQ000000964653 16-12-14 7:32 Submitted Waiting Approval 8
REQ000000964653 16-12-14 7:33 Waiting Approval Planning 264981
REQ000000964653 19-12-14 9:09 Planning In Progress 16784072
REQ000000967722 16-12-14 14:43 Submitted Waiting Approval 4
REQ000000967722 16-12-14 14:43 Waiting Approval Planning 239164
REQ000000967722 19-12-14 9:09 Planning In Progress 2696669
REQ000000969220 16-12-14 18:06 Submitted Waiting Approval 4
REQ000000969220 16-12-14 18:06 Waiting Approval Planning 225649
REQ000000969220 19-12-14 8:47 Planning In Progress 14195675
REQ000000973389 17-12-14 13:31 Submitted Waiting Approval 3
REQ000000973389 17-12-14 13:31 Waiting Approval Planning 1104214
REQ000000973389 30-12-14 8:14 Planning In Progress 10543102
REQ000000983181 01-05-15 14:44 Planning In Progress 5279303
REQ000000983181 19-12-14 9:51 Submitted Waiting Approval 3
REQ000000983181 19-12-14 9:51 Waiting Approval Planning 11508826
REQ000001008028 01-05-15 7:57 Planning In Progress 7958844
REQ000001008028 30-12-14 17:23 Submitted Waiting Approval 3
REQ000001008028 30-12-14 17:23 Waiting Approval Planning 10506879
REQ000001209550 02-11-15 13:52 Submitted Waiting Approval 7
REQ000001209550 13-02-15 16:40 In Progress Submitted 22626698
REQ000001209550 13-02-15 9:06 Planning In Progress 27223
REQ000001251200 19-02-15 14:46 Submitted Waiting Approval 13
REQ000001251200 19-02-15 14:47 Waiting Approval Planning 974
REQ000001251200 19-02-15 15:03 Planning In Progress 959
REQ000001251200 19-02-15 15:19 In Progress Completed 669804

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 2 2 134.8 269.6
Pending 3 3 5.7 17.2
Planning 15 15 82.1 1,231.1
Submitted 17 17 0.0 0.0
Waiting Approval 16 16 18.7 298.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Completed 1 7.8 7.8
Submitted 1 261.9 261.9
Pending In Progress 3 5.7 17.2
Planning Cancelled 1 0.1 0.1
In Progress 11 110.7 1,218.2
Pending 3 4.3 12.8
Submitted Waiting Approval 17 0.0 0.0
Waiting Approval Cancelled 1 0.0 0.0
Planning 14 21.3 298.8
Rejected 1 0.0 0.0