3 service requests
Customer: DRSD

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

39.8% Closed 43.7% Completed 14.4% In Progress 0.9% Pending 0.3% Planning 0.0% Submitted 0.8% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 16 out of 16

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000692041 11-07-14 16:07 Completed Submitted 8694190
REQ000000692041 20-10-14 7:10 Submitted Waiting Approval 18
REQ000000692041 20-10-14 7:10 Waiting Approval Planning 81417
REQ000000692041 21-10-14 14:20 In Progress Closed 2796771
REQ000000692041 21-10-14 5:47 Planning In Progress 30769
REQ000000692055 11-07-14 16:06 Completed Submitted 8694523
REQ000000692055 20-10-14 7:15 Submitted Waiting Approval 23
REQ000000692055 20-10-14 7:15 Waiting Approval Planning 81207
REQ000000692055 21-10-14 14:20 In Progress Closed 2796786
REQ000000692055 21-10-14 5:49 Planning In Progress 30675
REQ000000800101 11-11-14 13:48 Submitted Waiting Approval 33
REQ000000800101 11-11-14 13:49 Waiting Approval Planning 168863
REQ000000800101 12-05-14 9:21 Closed Submitted 15827227
REQ000000800101 13-11-14 12:43 Planning Pending 41490
REQ000000800101 14-11-14 0:15 Pending In Progress 375095
REQ000000800101 18-11-14 8:26 In Progress Completed 134037

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 183.2 183.2
Completed 2 2 100.6 201.3
In Progress 3 3 22.1 66.3
Pending 1 1 4.3 4.3
Planning 3 3 0.4 1.2
Submitted 3 3 0.0 0.0
Waiting Approval 3 3 1.3 3.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Submitted 1 183.2 183.2
Completed Submitted 2 100.6 201.3
In Progress Closed 2 32.4 64.7
Completed 1 1.6 1.6
Pending In Progress 1 4.3 4.3
Planning In Progress 2 0.4 0.7
Pending 1 0.5 0.5
Submitted Waiting Approval 3 0.0 0.0
Waiting Approval Planning 3 1.3 3.8