5 service requests
Customer: VC

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

30.4% In Progress 27.6% Pending 39.6% Planning 0.0% Submitted 2.4% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 17 out of 17

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000653966 10-10-14 14:19 Submitted Waiting Approval 10
REQ000000653966 11-03-14 16:43 Planning Pending 7923840
REQ000000653966 11-06-14 9:47 Pending Submitted 10470725
REQ000000653966 12-02-14 16:10 In Progress Planning 2334770
REQ000000653973 10-10-14 14:22 Submitted Waiting Approval 11
REQ000000653973 11-03-14 16:44 Planning In Progress 7924001
REQ000000653973 11-06-14 9:51 In Progress Submitted 10470665
REQ000000723185 11-03-14 16:48 Planning Pending 7923275
REQ000000723185 11-06-14 9:42 Pending Submitted 11913632
REQ000000723185 27-10-14 7:03 Submitted Waiting Approval 13
REQ000000723185 27-10-14 7:03 Waiting Approval In Progress 1918855
REQ000000723357 11-03-14 16:46 Planning In Progress 7923527
REQ000000723357 11-06-14 9:45 In Progress Submitted 11913583
REQ000000723357 27-10-14 7:04 Submitted Waiting Approval 8
REQ000000834319 18-11-14 15:50 Submitted Waiting Approval 12
REQ000000834319 18-11-14 15:51 Waiting Approval Planning 55903
REQ000000834319 19-11-14 7:22 Planning In Progress 455137

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 3 3 95.4 286.1
Pending 2 2 129.5 259.1
Planning 5 5 74.4 372.1
Submitted 5 5 0.0 0.0
Waiting Approval 2 2 11.4 22.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Planning 1 27.0 27.0
Submitted 2 129.5 259.1
Pending Submitted 2 129.5 259.1
Planning In Progress 3 62.9 188.7
Pending 2 91.7 183.4
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval In Progress 1 22.2 22.2
Planning 1 0.6 0.6