82 service requests
Customer: AISD

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

5.2% Closed 11.3% Completed 0.0% Draft 21.8% In Progress 5.1% Pending 38.3% Planning 0.0% Rejected 0.0% Submitted 18.2% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 304

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000614302 10-01-14 19:12 Submitted Waiting Approval 13
REQ000000614302 10-01-14 19:12 Waiting Approval Planning 2673372
REQ000000614302 10-02-14 17:48 Planning Completed 5269569
REQ000000614302 10-08-14 18:50 In Progress Closed 11400260
REQ000000614302 12-04-14 17:34 Completed In Progress 10372541
REQ000000679515 12-04-14 8:26 Completed Submitted 16160203
REQ000000679515 16-10-14 9:22 Submitted Waiting Approval 13
REQ000000679515 16-10-14 9:23 Waiting Approval Planning 1284
REQ000000679515 16-10-14 9:44 Planning In Progress 340504
REQ000000679515 20-10-14 8:19 In Progress Closed 5217063
REQ000000681285 12-02-14 10:09 Completed Submitted 21268605
REQ000000681285 16-10-14 14:06 Submitted Waiting Approval 13
REQ000000681285 16-10-14 14:06 Waiting Approval Planning 4280
REQ000000681285 16-10-14 15:17 Planning In Progress 85366
REQ000000681285 17-10-14 15:00 In Progress Closed 5278884
REQ000000681337 12-02-14 10:33 Completed Submitted 21267552
REQ000000681337 16-10-14 14:12 Submitted Waiting Approval 11
REQ000000681337 16-10-14 14:12 Waiting Approval Planning 56166
REQ000000681337 17-10-14 5:48 Planning In Progress 281941
REQ000000681337 20-10-14 12:07 In Progress Closed 5030064
REQ000000717836 11-06-14 16:46 In Progress Submitted 11636172
REQ000000717836 24-10-14 9:03 Submitted Waiting Approval 13
REQ000000717836 24-10-14 9:03 Waiting Approval Planning 348547
REQ000000717892 19-11-14 12:14 In Progress Pending 1893848
REQ000000717892 24-10-14 10:00 Submitted Waiting Approval 10
REQ000000717892 24-10-14 10:00 Waiting Approval Planning 347718
REQ000000717892 28-10-14 10:35 Planning In Progress 1906730
REQ000000718385 19-11-14 12:10 In Progress Pending 1894078
REQ000000718385 24-10-14 11:49 Submitted Waiting Approval 7
REQ000000718385 24-10-14 11:49 Waiting Approval Planning 337762
REQ000000718385 28-10-14 9:39 Planning In Progress 1909866
REQ000000718388 24-10-14 11:56 Submitted Waiting Approval 9
REQ000000718388 24-10-14 11:56 Waiting Approval Planning 520890
REQ000000718388 24-11-14 11:46 In Progress Pending 1473967
REQ000000718388 30-10-14 12:38 Planning In Progress 2156882
REQ000000718816 19-11-14 13:20 In Progress Pending 1901120
REQ000000718816 24-10-14 12:11 Submitted Waiting Approval 8
REQ000000718816 24-10-14 12:12 Waiting Approval Planning 500563
REQ000000718816 30-10-14 7:14 Planning In Progress 1749973
REQ000000723640 27-10-14 11:52 Planning In Progress 1300111
REQ000000723640 27-10-14 7:41 Submitted Waiting Approval 8
REQ000000723640 27-10-14 7:42 Waiting Approval Planning 14998
REQ000000724006 27-10-14 12:15 Planning In Progress 1289872
REQ000000724006 27-10-14 7:58 Submitted Waiting Approval 12
REQ000000724006 27-10-14 7:59 Waiting Approval Planning 15394
REQ000000725337 27-10-14 10:55 Submitted Waiting Approval 9
REQ000000725337 27-10-14 10:56 Waiting Approval Planning 19101
REQ000000725337 27-10-14 16:14 Planning In Progress 3866335
REQ000000725541 27-10-14 10:47 Submitted Waiting Approval 11
REQ000000725541 27-10-14 10:47 Waiting Approval Planning 18746
REQ000000725541 27-10-14 16:00 Planning In Progress 3866882
REQ000000725641 11-03-14 10:06 Planning Submitted 19875609
REQ000000725641 24-11-14 12:00 In Progress Pending 1472219
REQ000000725641 27-10-14 11:06 Submitted Waiting Approval 9
REQ000000725641 27-10-14 11:06 Waiting Approval In Progress 2422420
REQ000000725652 24-11-14 11:28 In Progress Pending 1464423
REQ000000725652 27-10-14 11:16 Submitted Waiting Approval 10
REQ000000725652 27-10-14 11:16 Waiting Approval Planning 69993
REQ000000725652 28-10-14 6:42 Planning In Progress 2349954
REQ000000725728 24-11-14 11:31 In Progress Pending 1464306
REQ000000725728 27-10-14 11:10 Submitted Waiting Approval 12
REQ000000725728 27-10-14 11:10 Waiting Approval Planning 70362
REQ000000725728 28-10-14 6:43 Planning In Progress 2350124
REQ000000726630 24-11-14 11:25 In Progress Pending 1464552
REQ000000726630 27-10-14 13:26 Submitted Waiting Approval 14
REQ000000726630 27-10-14 13:26 Waiting Approval Planning 62160
REQ000000726630 28-10-14 6:42 Planning In Progress 2349774
REQ000000726659 27-10-14 13:42 Submitted Waiting Approval 14
REQ000000726659 27-10-14 13:42 Waiting Approval Planning 7722
REQ000000726659 27-10-14 15:50 Planning Pending 33697
REQ000000726659 28-10-14 1:12 Pending In Progress 1934880
REQ000000726744 19-11-14 11:58 In Progress Pending 1894277
REQ000000726744 27-10-14 13:48 Submitted Waiting Approval 10
REQ000000726744 27-10-14 13:48 Waiting Approval Planning 8677
REQ000000726744 27-10-14 16:13 Planning In Progress 1971929
REQ000000726931 19-11-14 10:43 In Progress Pending 1898741
REQ000000726931 27-10-14 13:45 Submitted Waiting Approval 14
REQ000000726931 27-10-14 13:45 Waiting Approval Planning 8832
REQ000000726931 27-10-14 16:13 Planning In Progress 1967432
REQ000000737776 29-10-14 11:23 Planning In Progress 3711765
REQ000000737776 29-10-14 7:10 Submitted Waiting Approval 15
REQ000000737776 29-10-14 7:10 Waiting Approval Planning 15169
REQ000000737797 29-10-14 11:25 Planning In Progress 3718848
REQ000000737797 29-10-14 7:23 Submitted Waiting Approval 9
REQ000000737797 29-10-14 7:23 Waiting Approval Planning 14526
REQ000000737819 29-10-14 11:24 Planning In Progress 3712252
REQ000000737819 29-10-14 7:14 Submitted Waiting Approval 9
REQ000000737819 29-10-14 7:15 Waiting Approval Planning 14937
REQ000000737823 29-10-14 11:24 Planning In Progress 3712416
REQ000000737823 29-10-14 7:16 Submitted Waiting Approval 12
REQ000000737823 29-10-14 7:16 Waiting Approval Planning 14850
REQ000000737858 29-10-14 11:26 Planning In Progress 3719370
REQ000000737858 29-10-14 7:48 Submitted Waiting Approval 10
REQ000000737858 29-10-14 7:48 Waiting Approval Planning 13070
REQ000000737864 29-10-14 11:26 Planning In Progress 3719646
REQ000000737864 29-10-14 7:53 Submitted Waiting Approval 10
REQ000000737864 29-10-14 7:53 Waiting Approval Planning 12773
REQ000000737869 11-07-14 10:00 In Progress Submitted 9496655
REQ000000737869 29-10-14 7:57 Submitted Waiting Approval 8
REQ000000737869 29-10-14 7:57 Waiting Approval Planning 12585

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 5 5 130.5 652.3
Completed 7 7 203.2 1,422.1
Draft 3 3 0.0 0.0
In Progress 39 39 70.1 2,733.7
Pending 3 3 211.6 634.8
Planning 78 78 61.6 4,807.6
Rejected 3 3 0.0 0.1
Submitted 84 84 0.0 0.0
Waiting Approval 82 82 27.9 2,288.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 5 130.5 652.3
Completed In Progress 1 120.1 120.1
Submitted 6 217.0 1,302.0
Draft Submitted 3 0.0 0.0
In Progress Closed 10 128.3 1,282.5
Completed 1 153.0 153.0
Pending 21 33.9 712.3
Planning 1 23.3 23.3
Submitted 6 93.8 562.5
Pending In Progress 1 22.4 22.4
Submitted 2 306.2 612.4
Planning Completed 1 61.0 61.0
In Progress 68 42.4 2,882.8
Pending 1 0.4 0.4
Submitted 8 232.9 1,863.5
Rejected Draft 3 0.0 0.1
Submitted Waiting Approval 84 0.0 0.0
Waiting Approval Closed 2 40.4 80.8
In Progress 9 21.3 191.9
Planning 68 29.6 2,015.5
Rejected 3 0.0 0.1