8 service requests
Customer: WESD

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

14.0% Completed 41.1% In Progress 3.1% Pending 25.9% Planning 0.0% Submitted 15.9% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 32 out of 32

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000626045 10-06-14 11:38 Planning Pending 10812920
REQ000000626045 10-06-14 6:58 Submitted Waiting Approval 6
REQ000000626045 10-06-14 6:58 Waiting Approval Planning 16750
REQ000000626045 13-10-14 15:13 Pending In Progress 1276723
REQ000000626045 15-11-14 10:50 Pending In Progress 249902
REQ000000626045 28-10-14 9:52 In Progress Pending 1558724
REQ000000626119 10-06-14 6:52 Submitted Waiting Approval 6
REQ000000626119 10-06-14 6:52 Waiting Approval Planning 15983000
REQ000000626119 12-12-14 6:35 Planning In Progress 288198
REQ000000628814 10-06-14 12:24 Submitted Waiting Approval 13
REQ000000628814 10-06-14 12:25 Waiting Approval Planning 2568648
REQ000000628814 10-07-14 5:55 Planning Pending 8241483
REQ000000628814 13-10-14 15:13 Pending In Progress 1275985
REQ000000628814 15-11-14 10:51 Pending In Progress 857522
REQ000000628814 28-10-14 9:40 In Progress Pending 1559483
REQ000000723600 11-05-14 10:27 In Progress Submitted 14592930
REQ000000723600 27-10-14 8:02 Submitted Waiting Approval 17
REQ000000723600 27-10-14 8:03 Waiting Approval Planning 29466
REQ000000724754 11-05-14 10:42 In Progress Submitted 14598078
REQ000000724754 27-10-14 9:44 Submitted Waiting Approval 11
REQ000000724754 27-10-14 9:44 Waiting Approval Planning 27374
REQ000000724849 11-05-14 13:32 In Progress Submitted 14587596
REQ000000724849 27-10-14 9:39 Submitted Waiting Approval 9
REQ000000724849 27-10-14 9:39 Waiting Approval Planning 24713
REQ000000976648 18-12-14 6:59 Submitted Waiting Approval 10
REQ000000976648 18-12-14 7:00 Waiting Approval Planning 95446
REQ000000976648 19-12-14 9:30 Planning In Progress 11495884
REQ000001079262 16-01-15 12:32 Submitted Waiting Approval 14
REQ000001079262 16-01-15 12:32 Waiting Approval Planning 334112
REQ000001079262 20-01-15 9:21 Planning In Progress 252469
REQ000001079262 20-02-15 15:08 Completed Closed 16813915
REQ000001079262 23-01-15 7:28 In Progress Completed 2446779

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 194.6 194.6
In Progress 6 6 95.2 571.1
Pending 4 4 10.6 42.4
Planning 5 5 72.0 359.8
Submitted 8 8 0.0 0.0
Waiting Approval 8 8 27.6 220.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 194.6 194.6
In Progress Completed 1 28.3 28.3
Pending 2 18.0 36.1
Submitted 3 168.9 506.7
Pending In Progress 4 10.6 42.4
Planning In Progress 3 46.4 139.3
Pending 2 110.3 220.5
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Planning 8 27.6 220.8