15 service requests
Customer: NI

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

27.2% Completed 48.6% In Progress 0.5% Pending 7.8% Planning 0.0% Submitted 16.0% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 51 out of 51

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000652891 10-10-14 11:42 Submitted Waiting Approval 12
REQ000000652891 10-10-14 11:43 Waiting Approval Planning 1358
REQ000000652891 10-10-14 12:05 Planning In Progress 11945
REQ000000652891 10-10-14 15:24 In Progress Closed 5968913
REQ000000652891 12-03-14 8:47 Completed Submitted 18327320
REQ000000653035 10-10-14 11:53 Submitted Waiting Approval 8
REQ000000653035 10-10-14 11:53 Waiting Approval Planning 744
REQ000000653035 10-10-14 12:05 Planning In Progress 11653
REQ000000653035 10-10-14 15:20 In Progress Closed 5969199
REQ000000653035 12-03-14 8:47 Completed Submitted 18327975
REQ000000784279 11-07-14 9:11 Submitted Waiting Approval 13
REQ000000784279 11-07-14 9:12 Waiting Approval Planning 10637309
REQ000000784279 11-11-14 12:00 Planning Cancelled 782258
REQ000000784441 11-07-14 9:04 Submitted Waiting Approval 14
REQ000000784441 11-07-14 9:04 Waiting Approval Planning 10637661
REQ000000784441 11-11-14 11:58 Planning In Progress 160169
REQ000000784441 13-11-14 12:39 Pending Cancelled 609187
REQ000000784441 13-11-14 8:28 In Progress Pending 15112
REQ000000846165 20-11-14 13:33 Submitted Waiting Approval 30
REQ000000846165 20-11-14 13:33 Waiting Approval Planning 88067
REQ000000846165 21-11-14 14:01 Planning In Progress 434193
REQ000000846171 20-11-14 13:54 Submitted Waiting Approval 24
REQ000000846171 20-11-14 13:55 Waiting Approval Planning 86807
REQ000000846171 21-11-14 14:01 Planning In Progress 434634
REQ000000846351 20-11-14 13:58 Submitted Waiting Approval 31
REQ000000846351 20-11-14 13:58 Waiting Approval Planning 86573
REQ000000846351 21-11-14 14:01 Planning In Progress 434371
REQ000001037286 01-08-15 13:27 Submitted Waiting Approval 8
REQ000001037286 01-08-15 13:27 Waiting Approval Planning 522
REQ000001037286 01-08-15 13:36 Planning In Progress 2678604
REQ000001038563 01-08-15 15:46 Submitted Waiting Approval 6
REQ000001038563 01-08-15 15:47 Waiting Approval Planning 333
REQ000001038563 01-08-15 15:52 Planning In Progress 2680925
REQ000001038607 01-08-15 14:43 Submitted Waiting Approval 6
REQ000001038607 01-08-15 14:43 Waiting Approval Planning 1273
REQ000001038607 01-08-15 15:04 Planning In Progress 2678770
REQ000001144624 29-01-15 13:01 Submitted Waiting Approval 7
REQ000001144624 29-01-15 13:01 Waiting Approval Planning 8529
REQ000001144624 29-01-15 15:23 Planning In Progress 65147
REQ000001144952 29-01-15 13:04 Submitted Waiting Approval 7
REQ000001144952 29-01-15 13:04 Waiting Approval Planning 8362
REQ000001144952 29-01-15 15:24 Planning In Progress 65151
REQ000001197393 02-09-15 19:44 Submitted Waiting Approval 6
REQ000001197393 13-02-15 10:27 Planning In Progress 36637
REQ000001197393 13-02-15 20:37 In Progress Submitted 17363184
REQ000001197619 02-09-15 19:34 Submitted Waiting Approval 7
REQ000001197619 13-02-15 10:26 Planning In Progress 32352
REQ000001197619 13-02-15 19:26 In Progress Submitted 17366880
REQ000001205253 02-10-15 22:23 Submitted Waiting Approval 7
REQ000001205253 25-02-15 14:56 In Progress Submitted 18948426
REQ000001205253 25-02-15 7:56 Planning In Progress 25230

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 212.1 424.3
In Progress 6 6 126.6 759.6
Pending 1 1 7.1 7.1
Planning 15 15 8.1 121.9
Submitted 15 15 0.0 0.0
Waiting Approval 12 12 20.8 249.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 2 212.1 424.3
In Progress Closed 2 69.1 138.2
Pending 1 0.2 0.2
Submitted 3 207.1 621.3
Pending Cancelled 1 7.1 7.1
Planning Cancelled 1 9.1 9.1
In Progress 14 8.1 112.8
Submitted Waiting Approval 15 0.0 0.0
Waiting Approval Planning 12 20.8 249.5