13 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

1.6% Completed 1.1% Draft 23.7% In Progress 12.5% Planning 0.0% Rejected 0.0% Submitted 61.1% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 52 out of 52

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000618272 10-02-14 15:12 Submitted Waiting Approval 10
REQ000000618272 10-02-14 15:13 Waiting Approval Completed 153389
REQ000000618272 10-03-14 12:20 Planning In Progress 9303
REQ000000618272 10-03-14 14:55 In Progress Closed 24373576
REQ000000618272 12-02-14 9:49 Completed Planning 2255474
REQ000000708974 21-11-14 10:39 Submitted Waiting Approval 36
REQ000000708974 21-11-14 10:39 Waiting Approval Planning 273238
REQ000000708974 22-10-14 15:55 Draft Submitted 2573049
REQ000000708974 24-11-14 14:33 Planning In Progress 70896
REQ000000892014 12-01-14 14:05 Submitted Waiting Approval 13
REQ000000892014 12-01-14 14:06 Waiting Approval Planning 3486
REQ000000892014 12-01-14 15:04 Planning In Progress 2657815
REQ000000892014 12-02-14 9:21 In Progress Completed 29204700
REQ000000892014 16-01-15 9:46 Completed Closed 1344636
REQ000000934973 01-07-15 18:14 Planning In Progress 9002
REQ000000934973 12-09-14 16:37 Submitted Waiting Approval 11
REQ000000934973 12-09-14 16:37 Waiting Approval Planning 25234662
REQ000000935056 01-07-15 18:14 Planning In Progress 8278
REQ000000935056 12-09-14 16:41 Submitted Waiting Approval 12
REQ000000935056 12-09-14 16:41 Waiting Approval Planning 25234406
REQ000000966119 16-12-14 10:01 Submitted Waiting Approval 26
REQ000000966119 16-12-14 10:02 Waiting Approval Planning 22679
REQ000000966119 16-12-14 16:20 Planning In Progress 14406334
REQ000001026281 01-06-15 19:46 Submitted Waiting Approval 8
REQ000001026281 01-06-15 19:46 Waiting Approval Planning 15816441
REQ000001026281 01-12-15 21:13 Planning In Progress 2669
REQ000001026445 01-06-15 19:38 Submitted Waiting Approval 8
REQ000001026445 01-06-15 19:38 Waiting Approval Planning 15816867
REQ000001026445 01-12-15 21:13 Planning In Progress 3093
REQ000001026535 01-06-15 19:49 Submitted Waiting Approval 8
REQ000001026535 01-06-15 19:49 Waiting Approval Planning 15816206
REQ000001026535 01-12-15 21:13 Planning In Progress 1587
REQ000001026554 01-06-15 20:43 Submitted Waiting Approval 5
REQ000001026554 01-06-15 20:43 Waiting Approval Rejected 2555044
REQ000001026554 01-07-15 10:27 Rejected Draft 14088
REQ000001026554 01-07-15 14:22 Draft Submitted 341
REQ000001026554 01-07-15 14:27 Submitted Waiting Approval 1
REQ000001026554 01-07-15 14:27 Waiting Approval Planning 13243988
REQ000001026554 01-12-15 21:21 Planning In Progress 5130
REQ000001027122 01-06-15 22:34 Submitted Waiting Approval 4
REQ000001027122 01-06-15 22:35 Waiting Approval Rejected 2548307
REQ000001027122 01-07-15 10:26 Rejected Draft 14152
REQ000001027122 01-07-15 14:22 Draft Submitted 189
REQ000001027122 01-07-15 14:25 Submitted Waiting Approval 1
REQ000001027122 01-07-15 14:25 Waiting Approval Planning 13244109
REQ000001027122 01-12-15 21:20 Planning In Progress 2135
REQ000001114884 23-01-15 8:56 Submitted Waiting Approval 7
REQ000001114884 23-01-15 8:56 Waiting Approval Planning 280805
REQ000001114884 26-01-15 14:56 Planning Cancelled 10977369
REQ000001186979 02-06-15 14:17 Submitted Waiting Approval 7
REQ000001186979 02-06-15 14:17 Waiting Approval Planning 7946849
REQ000001186979 02-09-15 13:45 Planning In Progress 6347

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 20.8 41.7
Draft 3 3 9.9 29.8
In Progress 2 2 310.1 620.1
Planning 13 13 25.1 325.9
Rejected 2 2 0.2 0.3
Submitted 15 15 0.0 0.0
Waiting Approval 15 15 106.6 1,599.4

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 15.6 15.6
Planning 1 26.1 26.1
Draft Submitted 3 9.9 29.8
In Progress Closed 1 282.1 282.1
Completed 1 338.0 338.0
Planning Cancelled 1 127.1 127.1
In Progress 12 16.6 198.9
Rejected Draft 2 0.2 0.3
Submitted Waiting Approval 15 0.0 0.0
Waiting Approval Completed 1 1.8 1.8
Planning 12 128.2 1,538.6
Rejected 2 29.5 59.1