173 service requests
Customer: DPH

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

7.0% Closed 33.8% Completed 0.2% Draft 31.9% In Progress 2.0% Pending 9.7% Planning 1.4% Rejected 0.4% Submitted 13.6% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 100 out of 732

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000625488 10-06-14 6:49 Submitted Waiting Approval 6
REQ000000625488 10-06-14 6:49 Waiting Approval Planning 5301095
REQ000000625488 10-08-14 15:21 Planning Pending 1709
REQ000000625488 10-08-14 15:49 Pending In Progress 6733192
REQ000000625772 10-06-14 6:37 Submitted Waiting Approval 8
REQ000000625772 10-06-14 6:37 Waiting Approval Planning 5301781
REQ000000625772 10-08-14 15:20 Planning Pending 1611
REQ000000625772 10-08-14 15:47 Pending In Progress 6729817
REQ000000625775 10-06-14 6:41 Submitted Waiting Approval 8
REQ000000625775 10-06-14 6:41 Waiting Approval Planning 5301584
REQ000000625775 10-08-14 15:21 Planning Pending 1806
REQ000000625775 10-08-14 15:51 Pending In Progress 6730076
REQ000000625790 10-06-14 6:51 Submitted Waiting Approval 7
REQ000000625790 10-06-14 6:51 Waiting Approval Planning 5300971
REQ000000625790 10-08-14 15:21 Planning Pending 1644
REQ000000625790 10-08-14 15:48 Pending In Progress 6733602
REQ000000625917 10-06-14 6:47 Submitted Waiting Approval 7
REQ000000625917 10-06-14 6:47 Waiting Approval Planning 5301211
REQ000000625917 10-08-14 15:21 Planning Pending 1751
REQ000000625917 10-08-14 15:50 Pending In Progress 6731523
REQ000000625961 10-06-14 7:21 Submitted Waiting Approval 9
REQ000000625961 10-06-14 7:22 Waiting Approval Planning 5299152
REQ000000625961 10-08-14 15:21 Planning Pending 1844
REQ000000625961 10-08-14 15:52 Pending In Progress 6733808
REQ000000626009 10-06-14 6:44 Submitted Waiting Approval 8
REQ000000626009 10-06-14 6:44 Waiting Approval Planning 5301408
REQ000000626009 10-08-14 15:21 Planning Pending 1780
REQ000000626009 10-08-14 15:50 Pending In Progress 6730449
REQ000000641587 10-08-14 14:01 Submitted Waiting Approval 18
REQ000000641587 10-08-14 14:01 Waiting Approval Planning 2670803
REQ000000641587 10-09-14 11:55 Planning In Progress 2596837
REQ000000641587 10-10-14 13:15 In Progress Closed 5976656
REQ000000641587 12-03-14 8:45 Completed Submitted 13065348
REQ000000641849 10-08-14 13:45 Submitted Waiting Approval 10
REQ000000641849 10-08-14 13:45 Waiting Approval Planning 2671782
REQ000000641849 10-09-14 11:55 Planning In Progress 2595318
REQ000000641849 10-10-14 12:50 In Progress Closed 5978181
REQ000000641849 12-03-14 8:45 Completed Submitted 13064399
REQ000000641860 10-08-14 13:48 Submitted Waiting Approval 13
REQ000000641860 10-08-14 13:48 Waiting Approval Planning 2671624
REQ000000641860 10-09-14 11:55 Planning In Progress 2595831
REQ000000641860 10-10-14 12:59 In Progress Closed 5977648
REQ000000641860 12-03-14 8:42 Completed Submitted 13064746
REQ000000641891 10-08-14 14:07 Submitted Waiting Approval 14
REQ000000641891 10-08-14 14:07 Waiting Approval Planning 2670476
REQ000000641891 10-09-14 11:55 Planning In Progress 2601033
REQ000000641891 10-10-14 14:26 In Progress Closed 5972435
REQ000000641891 12-03-14 8:42 Completed Submitted 13065889
REQ000000642125 10-08-14 14:10 Submitted Waiting Approval 9
REQ000000642125 10-08-14 14:10 Waiting Approval Planning 2670307
REQ000000642125 10-09-14 11:55 Planning In Progress 2602800
REQ000000642125 10-10-14 14:55 In Progress Closed 5970673
REQ000000642125 12-03-14 8:44 Completed Submitted 13065921
REQ000000642207 10-08-14 14:04 Submitted Waiting Approval 10
REQ000000642207 10-08-14 14:04 Waiting Approval Planning 2670619
REQ000000642207 10-09-14 11:55 Planning In Progress 2600592
REQ000000642207 10-10-14 14:18 In Progress Closed 5972896
REQ000000642207 12-03-14 8:44 Completed Submitted 13065615
REQ000000661353 12-03-14 9:27 Completed Submitted 18590588
REQ000000661353 13-10-14 13:30 Submitted Waiting Approval 13
REQ000000661353 13-10-14 13:30 Waiting Approval Planning 268124
REQ000000661353 16-10-14 15:59 Planning In Progress 9151
REQ000000661353 16-10-14 18:31 In Progress Closed 5439293
REQ000000694499 12-03-14 9:34 Completed Submitted 19189200
REQ000000694499 20-10-14 11:54 Submitted Waiting Approval 9
REQ000000694499 20-10-14 11:54 Waiting Approval Planning 82026
REQ000000694499 21-10-14 10:41 Planning In Progress 6028
REQ000000694499 21-10-14 12:21 In Progress Closed 5029488
REQ000000694956 12-02-14 10:14 Completed Submitted 21611931
REQ000000694956 20-10-14 13:32 Submitted Waiting Approval 9
REQ000000694956 20-10-14 13:33 Waiting Approval Planning 3070
REQ000000694956 20-10-14 14:24 Planning In Progress 4682
REQ000000694956 20-10-14 15:42 In Progress Closed 5017180
REQ000000695137 11-03-14 7:06 Planning In Progress 10543489
REQ000000695137 11-07-14 7:50 In Progress Draft 8747138
REQ000000695137 20-10-14 13:36 Draft Submitted 936379
REQ000000695137 31-10-14 9:42 Submitted Waiting Approval 22
REQ000000695277 12-03-14 9:08 Completed Submitted 19197076
REQ000000695277 20-10-14 13:39 Submitted Waiting Approval 12
REQ000000695277 20-10-14 13:39 Waiting Approval Planning 2662
REQ000000695277 20-10-14 14:24 Planning In Progress 67034
REQ000000695277 21-10-14 9:01 In Progress Closed 5041507
REQ000000695582 11-03-14 7:06 Planning In Progress 10543268
REQ000000695582 11-07-14 7:47 In Progress Draft 8748599
REQ000000695582 20-10-14 13:57 Draft Submitted 935325
REQ000000695582 31-10-14 9:46 Submitted Waiting Approval 16
REQ000000695686 12-03-14 8:32 Completed Submitted 19199029
REQ000000695686 20-10-14 13:36 Submitted Waiting Approval 10
REQ000000695686 20-10-14 13:36 Waiting Approval Planning 2855
REQ000000695686 20-10-14 14:24 Planning In Progress 5391
REQ000000695686 20-10-14 15:54 In Progress Closed 5103151
REQ000000695715 12-03-14 9:08 Completed Submitted 19197938
REQ000000695715 20-10-14 13:53 Submitted Waiting Approval 13
REQ000000695715 20-10-14 13:54 Waiting Approval Planning 1801
REQ000000695715 20-10-14 14:24 Planning In Progress 67318
REQ000000695715 21-10-14 9:06 In Progress Closed 5041240
REQ000000695816 12-02-14 10:35 Completed Submitted 21612042
REQ000000695816 20-10-14 13:56 Submitted Waiting Approval 16
REQ000000695816 20-10-14 13:56 Waiting Approval Planning 1651
REQ000000695816 20-10-14 14:24 Planning In Progress 69389

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 16 16 125.7 2,011.0
Completed 50 50 193.8 9,689.5
Draft 23 23 2.7 61.6
In Progress 88 88 103.7 9,123.8
Pending 9 9 62.1 559.3
Planning 167 167 16.6 2,774.9
Rejected 16 16 25.1 401.0
Submitted 191 191 0.7 125.9
Waiting Approval 172 172 22.7 3,896.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 9 104.0 936.3
Planning 2 73.8 147.6
Submitted 5 185.4 927.0
Completed Closed 4 52.7 211.0
In Progress 2 215.5 431.0
Submitted 44 205.6 9,047.5
Draft Submitted 19 3.2 61.6
Waiting Approval 4 0.0 0.0
In Progress Cancelled 1 0.0 0.0
Closed 53 66.7 3,533.3
Completed 3 63.6 190.9
Draft 4 121.9 487.6
Planning 1 22.9 22.9
Submitted 26 188.0 4,889.1
Pending In Progress 9 62.1 559.3
Planning Cancelled 3 10.7 32.2
Closed 2 8.0 15.9
Completed 4 5.4 21.4
Draft 1 14.1 14.1
In Progress 145 18.3 2,648.9
Pending 9 0.1 0.8
Rejected 3 13.9 41.6
Rejected Draft 15 18.4 276.2
Rejected 1 124.9 124.9
Submitted Completed 1 19.0 19.0
Planning 3 35.6 106.9
Waiting Approval 187 0.0 0.0
Waiting Approval Completed 3 17.9 53.8
Draft 4 58.5 233.8
In Progress 1 17.9 17.9
Planning 150 22.2 3,327.7
Rejected 14 18.8 263.4