10 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

2.3% Closed 0.0% Draft 20.1% In Progress 8.1% Pending 61.9% Planning 2.0% Rejected 0.0% Submitted 5.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 37 out of 37

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000653966 10-10-14 14:19 Submitted Waiting Approval 10
REQ000000653966 11-03-14 16:43 Planning Pending 7923840
REQ000000653966 11-06-14 9:47 Pending Submitted 10470725
REQ000000653966 12-02-14 16:10 In Progress Planning 2334770
REQ000000653973 10-10-14 14:22 Submitted Waiting Approval 11
REQ000000653973 11-03-14 16:44 Planning In Progress 7924001
REQ000000653973 11-06-14 9:51 In Progress Submitted 10470665
REQ000000834319 18-11-14 15:50 Submitted Waiting Approval 12
REQ000000834319 18-11-14 15:51 Waiting Approval Planning 55903
REQ000000834319 19-11-14 7:22 Planning In Progress 455137
REQ000000973178 17-12-14 12:52 Submitted Waiting Approval 3
REQ000000973178 17-12-14 12:52 Waiting Approval Planning 3228
REQ000000973178 17-12-14 13:46 Planning In Progress 14351689
REQ000000973484 17-12-14 14:01 Submitted Waiting Approval 4
REQ000000973484 17-12-14 14:01 Waiting Approval Planning 3112027
REQ000000973484 22-01-15 14:28 Planning In Progress 8633598
REQ000000973917 17-12-14 13:54 Submitted Waiting Approval 3
REQ000000973917 17-12-14 13:54 Waiting Approval Planning 1103176
REQ000000973917 30-12-14 8:20 Planning In Progress 13246458
REQ000001058063 13-01-15 10:05 Submitted Waiting Approval 3
REQ000001058063 13-01-15 10:05 Waiting Approval Planning 80995
REQ000001058063 14-01-15 8:35 Planning In Progress 169250
REQ000001116691 23-01-15 13:20 Submitted Waiting Approval 7
REQ000001116691 23-01-15 13:20 Waiting Approval Planning 265995
REQ000001116691 26-01-15 15:13 Planning In Progress 24171310
REQ000001174146 02-04-15 14:57 Submitted Waiting Approval 14
REQ000001174146 02-04-15 14:57 Waiting Approval Rejected 2715
REQ000001174146 02-04-15 15:43 Rejected Draft 2557363
REQ000001174146 02-05-15 6:05 Draft Submitted 195
REQ000001174146 02-05-15 6:09 Submitted Waiting Approval 1
REQ000001174146 02-05-15 6:09 Waiting Approval Planning 2688146
REQ000001174146 02-06-15 10:05 In Progress Completed 13218601
REQ000001174146 02-06-15 8:51 Planning In Progress 4453
REQ000001174146 27-02-15 1:48 Closed Submitted 2984972
REQ000001277812 25-02-15 12:36 Submitted Waiting Approval 4
REQ000001277812 25-02-15 12:36 Waiting Approval Planning 17872
REQ000001277812 25-02-15 17:34 Planning In Progress 3188366

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 34.5 34.5
Draft 1 1 0.0 0.0
In Progress 3 3 100.4 301.2
Pending 1 1 121.2 121.2
Planning 10 10 92.7 926.7
Rejected 1 1 29.6 29.6
Submitted 11 11 0.0 0.0
Waiting Approval 9 9 9.4 84.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Submitted 1 34.5 34.5
Draft Submitted 1 0.0 0.0
In Progress Completed 1 153.0 153.0
Planning 1 27.0 27.0
Submitted 1 121.2 121.2
Pending Submitted 1 121.2 121.2
Planning In Progress 9 92.8 835.0
Pending 1 91.7 91.7
Rejected Draft 1 29.6 29.6
Submitted Waiting Approval 11 0.0 0.0
Waiting Approval Planning 8 10.6 84.8
Rejected 1 0.0 0.0