3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

12.6% Closed 5.5% Completed 0.3% Draft 56.6% In Progress 0.6% Planning 10.8% Rejected 0.0% Submitted 13.6% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 18 out of 18

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001081083 16-01-15 16:23 Submitted Waiting Approval 8
REQ000001081083 16-01-15 16:23 Waiting Approval Planning 315096
REQ000001081083 20-01-15 7:54 Planning Cancelled 46083
REQ000001113505 22-01-15 22:14 Draft Submitted 66300
REQ000001113505 23-01-15 16:39 Submitted Waiting Approval 10
REQ000001113505 23-01-15 16:39 Waiting Approval Planning 234443
REQ000001113505 26-01-15 9:46 Planning In Progress 100790
REQ000001113505 27-01-15 13:46 In Progress Completed 242788
REQ000001113505 30-01-15 9:13 Completed Closed 1308882
REQ000001174146 02-04-15 14:57 Submitted Waiting Approval 14
REQ000001174146 02-04-15 14:57 Waiting Approval Rejected 2715
REQ000001174146 02-04-15 15:43 Rejected Draft 2557363
REQ000001174146 02-05-15 6:05 Draft Submitted 195
REQ000001174146 02-05-15 6:09 Submitted Waiting Approval 1
REQ000001174146 02-05-15 6:09 Waiting Approval Planning 2688146
REQ000001174146 02-06-15 10:05 In Progress Completed 13218601
REQ000001174146 02-06-15 8:51 Planning In Progress 4453
REQ000001174146 27-02-15 1:48 Closed Submitted 2984972

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 34.5 34.5
Completed 1 1 15.1 15.1
Draft 2 2 0.4 0.8
In Progress 2 2 77.9 155.8
Planning 3 3 0.6 1.8
Rejected 1 1 29.6 29.6
Submitted 4 4 0.0 0.0
Waiting Approval 4 4 9.4 37.5

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Submitted 1 34.5 34.5
Completed Closed 1 15.1 15.1
Draft Submitted 2 0.4 0.8
In Progress Completed 2 77.9 155.8
Planning Cancelled 1 0.5 0.5
In Progress 2 0.6 1.2
Rejected Draft 1 29.6 29.6
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 3 12.5 37.5
Rejected 1 0.0 0.0