12 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

1.8% Completed 0.1% Draft 20.5% In Progress 0.1% Pending 34.2% Planning 15.2% Rejected 0.0% Submitted 28.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 48 out of 48

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000780228 11-06-14 13:51 Submitted Waiting Approval 15
REQ000000780228 11-06-14 13:51 Waiting Approval Planning 13395585
REQ000000780228 13-11-14 14:51 Planning Pending 421507
REQ000000780228 18-11-14 11:56 Pending In Progress 92471
REQ000000780840 11-06-14 15:04 Submitted Waiting Approval 18
REQ000000780840 11-06-14 15:04 Waiting Approval Planning 15333
REQ000000780840 11-06-14 19:20 Planning In Progress 13186239
REQ000000793205 11-10-14 13:38 Submitted Waiting Approval 14
REQ000000793205 11-10-14 13:38 Waiting Approval Planning 2679721
REQ000000793205 11-11-14 14:00 Planning In Progress 2570093
REQ000000833366 17-12-14 8:45 Planning In Progress 80511
REQ000000833366 18-11-14 15:44 Draft Submitted 164373
REQ000000833366 20-11-14 13:24 Submitted Waiting Approval 23
REQ000000833366 20-11-14 13:24 Waiting Approval Rejected 513023
REQ000000833366 26-11-14 11:54 Rejected Draft 4706
REQ000000833366 26-11-14 13:13 Draft Submitted 109
REQ000000833366 26-11-14 13:15 Submitted Waiting Approval 1
REQ000000833366 26-11-14 13:15 Waiting Approval Planning 1798218
REQ000000872052 12-01-14 10:33 In Progress Submitted 27467962
REQ000000872052 26-11-14 8:32 Submitted Waiting Approval 12
REQ000000872052 26-11-14 8:32 Waiting Approval Planning 22185
REQ000000891383 12-01-14 14:01 Submitted Waiting Approval 15
REQ000000891383 12-01-14 14:01 Waiting Approval Rejected 7761308
REQ000000891383 12-04-14 9:56 Rejected Draft 21077144
REQ000000891383 12-12-14 8:42 Draft Submitted 63
REQ000000891383 12-12-14 8:43 Submitted Waiting Approval 1
REQ000000891383 12-12-14 8:43 Waiting Approval Planning 269926
REQ000000891383 15-12-14 11:42 Planning In Progress 242569
REQ000000968236 01-04-15 19:24 Planning Pending 2543843
REQ000000968236 01-05-15 6:01 Pending In Progress 7399
REQ000000968236 16-12-14 15:20 Submitted Waiting Approval 5
REQ000000968236 16-12-14 15:20 Waiting Approval Planning 9173043
REQ000000973137 17-12-14 12:18 Submitted Waiting Approval 13
REQ000000973137 17-12-14 12:19 Waiting Approval Planning 6692
REQ000000973137 17-12-14 14:10 Planning In Progress 14328007
REQ000001016148 01-05-15 9:29 Submitted Waiting Approval 7
REQ000001016148 01-05-15 9:29 Waiting Approval Planning 2699618
REQ000001016148 01-06-15 15:23 Planning In Progress 2596664
REQ000001016152 01-05-15 9:38 Submitted Waiting Approval 12
REQ000001016152 01-05-15 9:38 Waiting Approval Completed 163989
REQ000001016152 01-06-15 15:23 Planning In Progress 2597005
REQ000001016152 03-05-15 7:11 Completed Planning 2535090
REQ000001110537 22-01-15 13:27 Submitted Waiting Approval 10
REQ000001110537 22-01-15 13:27 Waiting Approval Planning 333085
REQ000001110537 26-01-15 9:58 Planning In Progress 8302904
REQ000001167033 02-03-15 14:03 Submitted Waiting Approval 3
REQ000001167033 13-02-15 12:19 Planning In Progress 531124
REQ000001167033 19-02-15 15:51 In Progress Submitted 943937

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 29.3 29.3
Draft 3 3 0.6 1.9
In Progress 2 2 164.4 328.8
Pending 2 2 0.6 1.2
Planning 11 11 49.9 548.6
Rejected 2 2 122.0 244.0
Submitted 14 14 0.0 0.0
Waiting Approval 13 13 34.6 449.4

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Planning 1 29.3 29.3
Draft Submitted 3 0.6 1.9
In Progress Submitted 2 164.4 328.8
Pending In Progress 2 0.6 1.2
Planning In Progress 9 57.1 514.3
Pending 2 17.2 34.3
Rejected Draft 2 122.0 244.0
Submitted Waiting Approval 14 0.0 0.0
Waiting Approval Completed 1 1.9 1.9
Planning 10 35.2 351.8
Rejected 2 47.9 95.8