9 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

36.3% In Progress 19.2% Pending 38.1% Planning 0.0% Submitted 6.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 31 out of 31

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000653966 10-10-14 14:19 Submitted Waiting Approval 10
REQ000000653966 11-03-14 16:43 Planning Pending 7923840
REQ000000653966 11-06-14 9:47 Pending Submitted 10470725
REQ000000653966 12-02-14 16:10 In Progress Planning 2334770
REQ000000653973 10-10-14 14:22 Submitted Waiting Approval 11
REQ000000653973 11-03-14 16:44 Planning In Progress 7924001
REQ000000653973 11-06-14 9:51 In Progress Submitted 10470665
REQ000000661616 11-03-14 16:45 Planning Pending 7924299
REQ000000661616 11-06-14 9:57 Pending Submitted 10726312
REQ000000661616 12-02-14 16:06 In Progress Planning 2335143
REQ000000661616 13-10-14 13:29 Submitted Waiting Approval 11
REQ000000699203 11-03-14 16:46 Planning In Progress 2667677
REQ000000699203 11-04-14 13:47 In Progress Submitted 16647121
REQ000000699203 21-10-14 5:59 Submitted Waiting Approval 10
REQ000000723185 11-03-14 16:48 Planning Pending 7923275
REQ000000723185 11-06-14 9:42 Pending Submitted 11913632
REQ000000723185 27-10-14 7:03 Submitted Waiting Approval 13
REQ000000723185 27-10-14 7:03 Waiting Approval In Progress 1918855
REQ000000723357 11-03-14 16:46 Planning In Progress 7923527
REQ000000723357 11-06-14 9:45 In Progress Submitted 11913583
REQ000000723357 27-10-14 7:04 Submitted Waiting Approval 8
REQ000000740193 11-03-14 16:49 Planning In Progress 10507376
REQ000000740193 11-07-14 7:31 In Progress Submitted 9524305
REQ000000740193 29-10-14 13:10 Submitted Waiting Approval 21
REQ000000740420 11-03-14 16:49 Planning In Progress 10506877
REQ000000740420 11-07-14 7:24 In Progress Submitted 9524297
REQ000000740420 29-10-14 13:02 Submitted Waiting Approval 33
REQ000000968236 01-04-15 19:24 Planning Pending 2543843
REQ000000968236 01-05-15 6:01 Pending In Progress 7399
REQ000000968236 16-12-14 15:20 Submitted Waiting Approval 5
REQ000000968236 16-12-14 15:20 Waiting Approval Planning 9173043

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 7 7 103.8 726.3
Pending 4 4 95.8 383.3
Planning 9 9 84.7 762.1
Submitted 9 9 0.0 0.0
Waiting Approval 2 2 64.2 128.4

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Planning 2 27.0 54.0
Submitted 5 134.4 672.2
Pending In Progress 1 0.1 0.1
Submitted 3 127.7 383.2
Planning In Progress 5 91.5 457.5
Pending 4 76.1 304.6
Submitted Waiting Approval 9 0.0 0.0
Waiting Approval In Progress 1 22.2 22.2
Planning 1 106.2 106.2