15 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

20.1% Completed 0.0% Draft 37.1% In Progress 16.3% Planning 0.0% Rejected 0.0% Submitted 26.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 47 out of 47

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000983448 01-05-15 11:54 Planning In Progress 7944307
REQ000000983448 19-12-14 10:00 Submitted Waiting Approval 6
REQ000000983448 19-12-14 10:00 Waiting Approval Planning 11498018
REQ000000995719 14-01-15 10:31 Planning In Progress 432794
REQ000000995719 19-01-15 10:44 In Progress Cancelled 1774
REQ000000995719 23-12-14 14:13 Submitted Waiting Approval 5
REQ000000995719 23-12-14 14:13 Waiting Approval Planning 1887451
REQ000000995722 23-12-14 14:16 Submitted Waiting Approval 5
REQ000000995722 23-12-14 14:16 Waiting Approval Rejected 1887366
REQ000001052628 01-12-15 13:49 Submitted Waiting Approval 7
REQ000001052628 13-01-15 8:10 Planning In Progress 264779
REQ000001052628 16-01-15 9:43 In Progress Submitted 27576340
REQ000001060101 13-01-15 13:44 Submitted Waiting Approval 4
REQ000001060101 13-01-15 13:44 Waiting Approval Planning 82487
REQ000001060101 14-01-15 12:39 Planning In Progress 422641
REQ000001074972 15-01-15 17:14 Submitted Waiting Approval 7
REQ000001074972 15-01-15 17:14 Waiting Approval Planning 924821
REQ000001074972 26-01-15 10:08 Planning In Progress 16474
REQ000001078935 16-01-15 10:41 Submitted Waiting Approval 8
REQ000001078935 16-01-15 10:42 Waiting Approval Rejected 873805
REQ000001079262 16-01-15 12:32 Submitted Waiting Approval 14
REQ000001079262 16-01-15 12:32 Waiting Approval Planning 334112
REQ000001079262 20-01-15 9:21 Planning In Progress 252469
REQ000001079262 20-02-15 15:08 Completed Closed 16813915
REQ000001079262 23-01-15 7:28 In Progress Completed 2446779
REQ000001100712 21-01-15 9:03 Submitted Waiting Approval 9
REQ000001100712 21-01-15 9:03 Waiting Approval Planning 191861
REQ000001100712 23-01-15 14:21 Planning In Progress 590756
REQ000001152834 30-01-15 16:13 Submitted Waiting Approval 12
REQ000001167033 02-03-15 14:03 Submitted Waiting Approval 3
REQ000001167033 13-02-15 12:19 Planning In Progress 531124
REQ000001167033 19-02-15 15:51 In Progress Submitted 943937
REQ000001245020 18-02-15 13:42 Submitted Waiting Approval 7
REQ000001245020 18-02-15 13:43 Waiting Approval Rejected 181
REQ000001245020 18-02-15 13:46 Rejected Draft 36
REQ000001245020 18-02-15 13:46 Draft Submitted 58
REQ000001245020 18-02-15 13:47 Submitted Waiting Approval 1
REQ000001245020 18-02-15 13:47 Waiting Approval Planning 491621
REQ000001245020 24-02-15 6:21 Planning In Progress 11471
REQ000001245053 18-02-15 13:55 Submitted Waiting Approval 6
REQ000001245053 18-02-15 13:55 Waiting Approval Planning 491139
REQ000001245053 24-02-15 6:21 Planning In Progress 11461
REQ000001269994 24-02-15 13:08 Submitted Waiting Approval 10
REQ000001269994 24-02-15 13:08 Waiting Approval Planning 3269790
REQ000001270501 24-02-15 13:12 Submitted Waiting Approval 5
REQ000001270501 24-02-15 13:12 Waiting Approval Planning 165232
REQ000001270501 26-02-15 11:06 Planning In Progress 3124159

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 194.6 194.6
Draft 1 1 0.0 0.0
In Progress 4 4 89.6 358.4
Planning 11 11 14.3 157.4
Rejected 1 1 0.0 0.0
Submitted 16 16 0.0 0.0
Waiting Approval 13 13 19.7 255.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 194.6 194.6
Draft Submitted 1 0.0 0.0
In Progress Cancelled 1 0.0 0.0
Completed 1 28.3 28.3
Submitted 2 165.0 330.1
Planning In Progress 11 14.3 157.4
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 16 0.0 0.0
Waiting Approval Planning 10 22.4 223.8
Rejected 3 10.7 32.0