17 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

6.9% Closed 24.2% Completed 0.0% Draft 33.4% In Progress 14.2% Planning 0.0% Rejected 0.3% Submitted 21.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 68 out of 68

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000746809 11-03-14 9:43 In Progress Completed 85172
REQ000000746809 12-03-14 9:22 Completed Submitted 20057570
REQ000000746809 30-10-14 12:55 Submitted Waiting Approval 14
REQ000000746809 30-10-14 12:55 Waiting Approval Planning 84067
REQ000000746809 31-10-14 12:16 Planning Closed 4165783
REQ000000749306 11-04-14 17:21 Rejected Draft 209
REQ000000749306 11-04-14 17:25 Draft Submitted 67
REQ000000749306 11-04-14 17:26 Submitted Waiting Approval 1
REQ000000749306 11-04-14 17:26 Waiting Approval Planning 6429
REQ000000749306 11-04-14 19:13 Planning In Progress 4924
REQ000000749306 11-04-14 20:35 In Progress Submitted 17454751
REQ000000749306 12-03-14 9:41 Completed Rejected 2619624
REQ000000749306 30-10-14 21:08 Submitted Waiting Approval 14
REQ000000749306 30-10-14 21:08 Waiting Approval Closed 4220289
REQ000000761087 11-03-14 15:52 Submitted Waiting Approval 15
REQ000000761087 11-03-14 15:53 Waiting Approval Planning 18501698
REQ000000761087 11-10-14 19:14 Planning In Progress 2659576
REQ000000782605 11-06-14 21:04 Submitted Waiting Approval 14
REQ000000782605 11-06-14 21:04 Waiting Approval Planning 1085
REQ000000782605 11-06-14 21:22 Planning In Progress 766
REQ000000782605 11-06-14 21:35 In Progress Closed 16401058
REQ000000782605 12-03-14 9:57 Completed Submitted 7902394
REQ000000797862 11-11-14 9:17 Submitted Waiting Approval 13
REQ000000797862 11-11-14 9:17 Waiting Approval Planning 618813
REQ000000797862 18-11-14 13:11 Planning In Progress 75678
REQ000000798152 11-11-14 9:07 Submitted Waiting Approval 17
REQ000000798152 11-11-14 9:07 Waiting Approval Planning 619446
REQ000000798152 18-11-14 13:12 Planning In Progress 75611
REQ000000798183 11-11-14 9:25 Submitted Waiting Approval 18
REQ000000798183 11-11-14 9:25 Waiting Approval Planning 618369
REQ000000798183 18-11-14 13:11 Planning In Progress 75745
REQ000000798235 11-11-14 9:27 Submitted Waiting Approval 14
REQ000000798235 11-11-14 9:27 Waiting Approval Planning 618207
REQ000000798235 18-11-14 13:10 Planning In Progress 75750
REQ000000798238 11-11-14 9:29 Submitted Waiting Approval 12
REQ000000798238 11-11-14 9:29 Waiting Approval Planning 618098
REQ000000798238 18-11-14 13:11 Planning In Progress 75755
REQ000000798243 11-11-14 9:31 Submitted Waiting Approval 17
REQ000000798243 11-11-14 9:31 Waiting Approval Planning 617987
REQ000000798243 18-11-14 13:11 Planning In Progress 75761
REQ000000842623 20-11-14 0:05 Submitted Waiting Approval 15
REQ000000842623 20-11-14 0:05 Waiting Approval Planning 135705
REQ000000842623 21-11-14 13:47 Planning In Progress 8403
REQ000000842623 21-11-14 16:07 In Progress Closed 5314879
REQ000000842623 22-01-15 4:28 Closed Completed 11273017
REQ000000875373 12-02-14 16:27 Planning In Progress 1830
REQ000000875373 12-02-14 16:57 In Progress Completed 15611821
REQ000000875373 12-08-14 9:34 Completed Submitted 9183586
REQ000000875373 26-11-14 16:34 Submitted Waiting Approval 17
REQ000000875373 26-11-14 16:34 Waiting Approval Closed 2336664
REQ000000911282 12-04-14 13:37 Planning In Progress 3292
REQ000000911282 12-04-14 8:37 Submitted Waiting Approval 15
REQ000000911282 12-04-14 8:38 Waiting Approval Planning 17943
REQ000001069652 14-01-15 23:20 Submitted Waiting Approval 4
REQ000001069652 14-01-15 23:20 Waiting Approval Rejected 61638
REQ000001069652 15-01-15 16:27 Rejected Draft 1711
REQ000001069652 15-01-15 16:56 Draft Waiting Approval 198
REQ000001069652 15-01-15 16:59 Submitted Planning 447308
REQ000001069652 20-01-15 21:14 Planning In Progress 61319
REQ000001111572 22-01-15 15:55 Submitted Waiting Approval 9
REQ000001111572 22-01-15 15:55 Waiting Approval Planning 972
REQ000001111572 22-01-15 16:11 Planning In Progress 86137
REQ000001179594 02-05-15 13:21 Submitted Waiting Approval 9
REQ000001179594 02-05-15 13:21 Waiting Approval Planning 2682673
REQ000001179594 02-06-15 14:32 Planning In Progress 7925780
REQ000001180211 02-05-15 13:24 Submitted Waiting Approval 8
REQ000001180211 02-05-15 13:24 Waiting Approval Planning 2682425
REQ000001180211 02-06-15 14:31 Planning In Progress 7926148

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 130.5 130.5
Completed 4 4 115.1 460.2
Draft 2 2 0.0 0.0
In Progress 5 5 127.0 635.0
Planning 17 17 15.9 269.7
Rejected 2 2 0.0 0.0
Submitted 19 19 0.3 5.2
Waiting Approval 18 18 22.1 398.6

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 130.5 130.5
Completed Rejected 1 30.3 30.3
Submitted 3 143.3 429.9
Draft Submitted 1 0.0 0.0
Waiting Approval 1 0.0 0.0
In Progress Closed 2 125.7 251.3
Completed 2 90.8 181.7
Submitted 1 202.0 202.0
Planning Closed 1 48.2 48.2
In Progress 16 13.8 221.4
Rejected Draft 2 0.0 0.0
Submitted Planning 1 5.2 5.2
Waiting Approval 18 0.0 0.0
Waiting Approval Closed 2 37.9 75.9
Planning 15 21.5 322.0
Rejected 1 0.7 0.7