5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

30.7% Cancelled 50.6% In Progress 17.6% Planning 0.0% Submitted 1.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 15 out of 15

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000739274 29-10-14 10:31 Submitted Waiting Approval 16
REQ000000739274 29-10-14 10:31 Waiting Approval Planning 17444
REQ000000739274 29-10-14 15:22 Planning In Progress 1114892
REQ000000850226 21-11-14 7:43 Submitted Waiting Approval 16
REQ000000850226 21-11-14 7:43 Waiting Approval Planning 262819
REQ000000850226 24-11-14 8:43 Planning In Progress 93479
REQ000000872052 12-01-14 10:33 In Progress Submitted 27467962
REQ000000872052 26-11-14 8:32 Submitted Waiting Approval 12
REQ000000872052 26-11-14 8:32 Waiting Approval Planning 22185
REQ000001038992 01-08-15 16:24 Submitted Waiting Approval 7
REQ000001038992 20-01-15 11:35 Planning Cancelled 32800
REQ000001038992 20-01-15 20:41 Cancelled Submitted 16659741
REQ000001110537 22-01-15 13:27 Submitted Waiting Approval 10
REQ000001110537 22-01-15 13:27 Waiting Approval Planning 333085
REQ000001110537 26-01-15 9:58 Planning In Progress 8302904

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 192.8 192.8
In Progress 1 1 317.9 317.9
Planning 4 4 27.6 110.5
Submitted 5 5 0.0 0.0
Waiting Approval 4 4 1.8 7.4

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 192.8 192.8
In Progress Submitted 1 317.9 317.9
Planning Cancelled 1 0.4 0.4
In Progress 3 36.7 110.1
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Planning 4 1.8 7.4