7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

9.9% Closed 29.1% Completed 0.0% Draft 34.6% In Progress 19.9% Planning 0.0% Rejected 0.0% Submitted 6.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 34 out of 34

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000746809 11-03-14 9:43 In Progress Completed 85172
REQ000000746809 12-03-14 9:22 Completed Submitted 20057570
REQ000000746809 30-10-14 12:55 Submitted Waiting Approval 14
REQ000000746809 30-10-14 12:55 Waiting Approval Planning 84067
REQ000000746809 31-10-14 12:16 Planning Closed 4165783
REQ000000749306 11-04-14 17:21 Rejected Draft 209
REQ000000749306 11-04-14 17:25 Draft Submitted 67
REQ000000749306 11-04-14 17:26 Submitted Waiting Approval 1
REQ000000749306 11-04-14 17:26 Waiting Approval Planning 6429
REQ000000749306 11-04-14 19:13 Planning In Progress 4924
REQ000000749306 11-04-14 20:35 In Progress Submitted 17454751
REQ000000749306 12-03-14 9:41 Completed Rejected 2619624
REQ000000749306 30-10-14 21:08 Submitted Waiting Approval 14
REQ000000749306 30-10-14 21:08 Waiting Approval Closed 4220289
REQ000000778627 11-06-14 10:09 Planning In Progress 8913
REQ000000778627 11-06-14 12:38 In Progress Closed 16433288
REQ000000778627 11-06-14 9:22 Submitted Waiting Approval 17
REQ000000778627 11-06-14 9:23 Waiting Approval Planning 2803
REQ000000778627 12-03-14 9:45 Completed Submitted 7861032
REQ000000780840 11-06-14 15:04 Submitted Waiting Approval 18
REQ000000780840 11-06-14 15:04 Waiting Approval Planning 15333
REQ000000780840 11-06-14 19:20 Planning In Progress 13186239
REQ000000842623 20-11-14 0:05 Submitted Waiting Approval 15
REQ000000842623 20-11-14 0:05 Waiting Approval Planning 135705
REQ000000842623 21-11-14 13:47 Planning In Progress 8403
REQ000000842623 21-11-14 16:07 In Progress Closed 5314879
REQ000000842623 22-01-15 4:28 Closed Completed 11273017
REQ000001016148 01-05-15 9:29 Submitted Waiting Approval 7
REQ000001016148 01-05-15 9:29 Waiting Approval Planning 2699618
REQ000001016148 01-06-15 15:23 Planning In Progress 2596664
REQ000001016152 01-05-15 9:38 Submitted Waiting Approval 12
REQ000001016152 01-05-15 9:38 Waiting Approval Completed 163989
REQ000001016152 01-06-15 15:23 Planning In Progress 2597005
REQ000001016152 03-05-15 7:11 Completed Planning 2535090

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 1 1 130.5 130.5
Completed 4 4 95.7 382.8
Draft 1 1 0.0 0.0
In Progress 4 4 113.7 454.7
Planning 7 7 37.3 261.2
Rejected 1 1 0.0 0.0
Submitted 8 8 0.0 0.0
Waiting Approval 8 8 10.6 84.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 1 130.5 130.5
Completed Planning 1 29.3 29.3
Rejected 1 30.3 30.3
Submitted 2 161.6 323.1
Draft Submitted 1 0.0 0.0
In Progress Closed 2 125.9 251.7
Completed 1 1.0 1.0
Submitted 1 202.0 202.0
Planning Closed 1 48.2 48.2
In Progress 6 35.5 213.0
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Closed 1 48.8 48.8
Completed 1 1.9 1.9
Planning 6 5.7 34.1