3 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.0% Draft 54.6% In Progress 4.6% Planning 29.5% Rejected 0.0% Submitted 11.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 14 out of 14

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000726504 11-03-14 9:42 Planning In Progress 2670157
REQ000000726504 11-04-14 7:25 In Progress Submitted 17214108
REQ000000726504 27-10-14 13:06 Submitted Waiting Approval 19
REQ000000840091 12-03-14 10:27 In Progress Submitted 21788110
REQ000000840091 19-11-14 14:42 Submitted Waiting Approval 14
REQ000000840091 19-11-14 14:43 Waiting Approval Planning 80703
REQ000000840091 20-11-14 13:08 Planning Pending 348700
REQ000000891383 12-01-14 14:01 Submitted Waiting Approval 15
REQ000000891383 12-01-14 14:01 Waiting Approval Rejected 7761308
REQ000000891383 12-04-14 9:56 Rejected Draft 21077144
REQ000000891383 12-12-14 8:42 Draft Submitted 63
REQ000000891383 12-12-14 8:43 Submitted Waiting Approval 1
REQ000000891383 12-12-14 8:43 Waiting Approval Planning 269926
REQ000000891383 15-12-14 11:42 Planning In Progress 242569

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Draft 1 1 0.0 0.0
In Progress 2 2 225.7 451.4
Planning 3 3 12.6 37.7
Rejected 1 1 243.9 243.9
Submitted 4 4 0.0 0.0
Waiting Approval 3 3 31.3 93.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Draft Submitted 1 0.0 0.0
In Progress Submitted 2 225.7 451.4
Planning In Progress 2 16.9 33.7
Pending 1 4.0 4.0
Rejected Draft 1 243.9 243.9
Submitted Waiting Approval 4 0.0 0.0
Waiting Approval Planning 2 2.0 4.1
Rejected 1 89.8 89.8