5 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

69.8% Planning 0.0% Submitted 30.2% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 15 out of 15

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001139888 02-01-15 2:22 Planning Submitted 2300112
REQ000001139888 28-01-15 17:17 Submitted Waiting Approval 8
REQ000001139888 28-01-15 17:17 Waiting Approval In Progress 2828505
REQ000001139890 02-01-15 2:22 Planning Submitted 2300282
REQ000001139890 28-01-15 17:20 Submitted Waiting Approval 7
REQ000001139890 28-01-15 17:20 Waiting Approval Cancelled 406838
REQ000001139891 02-01-15 2:22 Planning Submitted 2300396
REQ000001139891 28-01-15 17:22 Submitted Waiting Approval 7
REQ000001139891 28-01-15 17:22 Waiting Approval In Progress 2828736
REQ000001165329 02-03-15 10:44 Submitted Waiting Approval 9
REQ000001165329 02-03-15 10:44 Waiting Approval Planning 2642483
REQ000001165329 02-04-15 0:45 Planning In Progress 42567
REQ000001172848 02-04-15 13:03 Submitted Waiting Approval 12
REQ000001172848 02-04-15 13:03 Waiting Approval Planning 328
REQ000001172848 02-04-15 13:09 Planning Pending 13223120

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
SR Audit Status
Planning 5 5 46.7 233.4
Submitted 5 5 0.0 0.0
Waiting Approval 5 5 20.2 100.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning In Progress 1 0.5 0.5
Pending 1 153.0 153.0
Submitted 3 26.6 79.9
Submitted Waiting Approval 5 0.0 0.0
Waiting Approval Cancelled 1 4.7 4.7
In Progress 2 32.7 65.5
Planning 2 15.3 30.6