22 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

5.6% Closed 44.4% Completed 17.0% In Progress 0.0% Pending 15.6% Planning 0.0% Submitted 17.5% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 83 out of 83

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000744757 12-03-14 8:34 Completed Submitted 20045375
REQ000000744757 30-10-14 12:08 Planning In Progress 85982
REQ000000744757 30-10-14 8:44 Submitted Waiting Approval 18
REQ000000744757 30-10-14 8:44 Waiting Approval Planning 12232
REQ000000744757 31-10-14 12:01 In Progress Closed 4166710
REQ000000744762 12-03-14 8:34 Completed Submitted 20045484
REQ000000744762 30-10-14 12:08 Planning In Progress 88774
REQ000000744762 30-10-14 8:45 Submitted Waiting Approval 18
REQ000000744762 30-10-14 8:45 Waiting Approval Planning 12137
REQ000000744762 31-10-14 12:47 In Progress Closed 4163932
REQ000000744766 30-10-14 12:08 Planning Cancelled 71254
REQ000000744766 30-10-14 8:48 Submitted Waiting Approval 18
REQ000000744766 30-10-14 8:48 Waiting Approval Planning 11965
REQ000000744855 30-10-14 12:08 Planning Cancelled 71207
REQ000000744855 30-10-14 8:47 Submitted Waiting Approval 12
REQ000000744855 30-10-14 8:47 Waiting Approval Planning 12105
REQ000000745009 12-03-14 8:36 Completed Submitted 20045608
REQ000000745009 30-10-14 12:08 Planning In Progress 90854
REQ000000745009 30-10-14 8:49 Submitted Waiting Approval 18
REQ000000745009 30-10-14 8:49 Waiting Approval Planning 11907
REQ000000745009 31-10-14 13:22 In Progress Closed 4161838
REQ000000745011 12-03-14 9:54 Completed Submitted 20041045
REQ000000745011 30-10-14 12:08 Planning In Progress 91129
REQ000000745011 30-10-14 8:51 Submitted Waiting Approval 12
REQ000000745011 30-10-14 8:51 Waiting Approval Planning 11784
REQ000000745011 31-10-14 13:27 In Progress Closed 4161576
REQ000000750546 12-03-14 9:54 Completed Submitted 20124447
REQ000000750546 31-10-14 11:39 Planning In Progress 5860
REQ000000750546 31-10-14 13:17 In Progress Closed 4162159
REQ000000750546 31-10-14 8:01 Submitted Waiting Approval 12
REQ000000750546 31-10-14 8:02 Waiting Approval Planning 13050
REQ000000750923 12-04-14 11:08 Completed Submitted 17441465
REQ000000750923 31-10-14 11:39 Planning In Progress 4436
REQ000000750923 31-10-14 12:53 In Progress Closed 4250215
REQ000000750923 31-10-14 8:00 Submitted Waiting Approval 13
REQ000000750923 31-10-14 8:00 Waiting Approval Planning 13176
REQ000000928997 12-08-14 20:41 Submitted Waiting Approval 9
REQ000000928997 12-08-14 20:41 Waiting Approval Planning 2659826
REQ000000928997 12-09-14 15:32 Planning In Progress 4655
REQ000000928997 12-09-14 16:49 In Progress Closed 11360336
REQ000000928997 22-01-15 4:28 Closed Completed 11273204
REQ000000935988 12-09-14 20:13 Submitted Waiting Approval 7
REQ000000935988 12-09-14 20:13 Waiting Approval Planning 11315197
REQ000000935988 21-01-15 19:20 Planning Cancelled 6120740
REQ000000936056 12-09-14 20:03 Submitted Waiting Approval 9
REQ000000936056 12-09-14 20:03 Waiting Approval Planning 2575579
REQ000000936056 12-10-14 15:29 Planning In Progress 2673862
REQ000000936056 12-11-14 14:14 In Progress Closed 8679810
REQ000000936056 21-02-15 1:17 Closed Completed 3510797
REQ000000936246 12-09-14 20:17 Submitted Waiting Approval 7
REQ000000936246 12-09-14 20:17 Waiting Approval Planning 11314948
REQ000000936246 21-01-15 19:20 Planning Cancelled 6120684
REQ000000979269 18-12-14 14:24 Submitted Waiting Approval 7
REQ000000979269 18-12-14 14:24 Waiting Approval Planning 81818
REQ000000979269 19-12-14 13:08 Planning In Progress 9012
REQ000001133897 02-02-15 15:07 Planning In Progress 5097261
REQ000001133897 27-01-15 21:14 Submitted Waiting Approval 4
REQ000001133897 27-01-15 21:14 Waiting Approval Planning 496370
REQ000001133940 27-01-15 19:14 Submitted Waiting Approval 11
REQ000001133940 27-01-15 19:15 Waiting Approval Planning 54979
REQ000001133940 28-01-15 10:31 Planning Pending 17857
REQ000001133940 28-01-15 15:29 Pending In Progress 1547
REQ000001134072 02-02-15 15:07 Planning In Progress 5097683
REQ000001134072 27-01-15 21:12 Submitted Waiting Approval 4
REQ000001134072 27-01-15 21:12 Waiting Approval Planning 496533
REQ000001134303 02-02-15 15:08 Planning In Progress 5098431
REQ000001134303 27-01-15 21:02 Submitted Waiting Approval 7
REQ000001134303 27-01-15 21:02 Waiting Approval Planning 497157
REQ000001157819 02-02-15 10:00 Submitted Waiting Approval 12
REQ000001157819 02-02-15 10:01 Waiting Approval Planning 10383093
REQ000001157819 02-06-15 14:12 Planning In Progress 9445
REQ000001175958 02-04-15 21:07 Submitted Waiting Approval 8
REQ000001175958 02-04-15 21:07 Waiting Approval Planning 5247804
REQ000001175958 02-06-15 14:50 Planning In Progress 10543445
REQ000001244490 18-02-15 13:42 Submitted Waiting Approval 7
REQ000001244490 18-02-15 13:42 Waiting Approval Planning 594327
REQ000001244490 25-02-15 10:48 Planning In Progress 22002
REQ000001244836 18-02-15 13:32 Submitted Waiting Approval 9
REQ000001244836 18-02-15 13:32 Waiting Approval Planning 594961
REQ000001244836 25-02-15 10:48 Planning In Progress 21071
REQ000001270613 24-02-15 13:30 Submitted Waiting Approval 7
REQ000001270613 24-02-15 13:30 Waiting Approval Planning 10969
REQ000001270613 24-02-15 16:33 Planning In Progress 65327

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Closed 2 2 85.6 171.1
Completed 6 6 227.1 1,362.8
In Progress 8 8 65.3 522.1
Pending 1 1 0.0 0.0
Planning 22 22 21.8 479.3
Submitted 22 22 0.0 0.0
Waiting Approval 22 22 24.4 537.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Closed Completed 2 85.6 171.1
Completed Submitted 6 227.1 1,362.8
In Progress Closed 8 65.3 522.1
Pending In Progress 1 0.0 0.0
Planning Cancelled 4 35.8 143.3
In Progress 17 19.8 335.8
Pending 1 0.2 0.2
Submitted Waiting Approval 22 0.0 0.0
Waiting Approval Planning 22 24.4 537.3