7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

71.7% Planning 0.0% Submitted 28.3% Waiting Approval

Cause of delay This visual uses TopCause: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 21 out of 21

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000906051 12-03-14 11:05 Submitted Waiting Approval 40
REQ000000906051 12-03-14 11:06 Waiting Approval Planning 2642814
REQ000000906051 12-04-14 1:13 Planning Cancelled 28039381
REQ000001130319 27-01-15 9:24 Submitted Waiting Approval 6
REQ000001130319 27-01-15 9:24 Waiting Approval Planning 79609
REQ000001130319 28-01-15 7:31 Planning In Progress 9766
REQ000001202450 02-10-15 13:46 Submitted Waiting Approval 7
REQ000001202450 02-10-15 13:46 Waiting Approval Planning 2688671
REQ000001202450 02-11-15 16:38 Planning In Progress 2570151
REQ000001202536 02-10-15 13:39 Submitted Waiting Approval 7
REQ000001202536 02-10-15 13:39 Waiting Approval Planning 2689112
REQ000001202536 02-11-15 16:38 Planning In Progress 2569699
REQ000001202551 02-10-15 13:50 Submitted Waiting Approval 7
REQ000001202551 02-10-15 13:50 Waiting Approval Planning 2688424
REQ000001202551 02-11-15 16:37 Planning In Progress 2570679
REQ000001202708 02-10-15 13:44 Submitted Waiting Approval 7
REQ000001202708 02-10-15 13:45 Waiting Approval Planning 2688784
REQ000001202708 02-11-15 16:38 Planning In Progress 2569923
REQ000001202909 02-10-15 13:49 Submitted Waiting Approval 9
REQ000001202909 02-10-15 13:49 Waiting Approval Planning 2688535
REQ000001202909 02-11-15 16:38 Planning In Progress 2570398

Process Workflow Optimization

This page shows all required calculations for the workflow POC.


  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
SR Audit Status
Planning 7 7 67.6 473.4
Submitted 7 7 0.0 0.0
Waiting Approval 7 7 26.7 187.1

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Planning Cancelled 1 324.5 324.5
In Progress 6 24.8 148.8
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Planning 7 26.7 187.1