22 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

36.3% Completed 0.0% Draft 9.1% In Progress 18.6% Planning 0.0% Rejected 0.0% Submitted 35.9% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 83 out of 83

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000739363 12-03-14 8:36 Completed Submitted 19964697
REQ000000739363 29-10-14 10:21 Submitted Waiting Approval 18
REQ000000739363 29-10-14 10:22 Waiting Approval Planning 12588
REQ000000739363 29-10-14 13:52 Planning In Progress 1293
REQ000000739363 29-10-14 14:13 In Progress Closed 4331585
REQ000000739575 12-03-14 8:42 Completed Submitted 19967952
REQ000000739575 29-10-14 11:21 Submitted Waiting Approval 14
REQ000000739575 29-10-14 11:21 Waiting Approval Planning 9034
REQ000000739575 29-10-14 13:52 Planning In Progress 4398
REQ000000739575 29-10-14 15:05 In Progress Closed 4328473
REQ000000739629 12-03-14 8:37 Completed Submitted 19966734
REQ000000739629 29-10-14 10:56 Submitted Waiting Approval 11
REQ000000739629 29-10-14 10:56 Waiting Approval Planning 10544
REQ000000739629 29-10-14 13:52 Planning In Progress 3056
REQ000000739629 29-10-14 14:43 In Progress Closed 4329815
REQ000000771171 11-05-14 13:15 Planning In Progress 13218918
REQ000000771171 11-05-14 8:44 Submitted Waiting Approval 13
REQ000000771171 11-05-14 8:45 Waiting Approval Planning 16232
REQ000000771171 11-10-14 13:10 In Progress Cancelled 2660622
REQ000000771380 11-05-14 13:15 Planning In Progress 13220553
REQ000000771380 11-05-14 8:52 Submitted Waiting Approval 15
REQ000000771380 11-05-14 8:52 Waiting Approval Planning 15803
REQ000000771380 11-10-14 13:38 In Progress Cancelled 2659048
REQ000000771610 11-05-14 13:15 Planning In Progress 13217000
REQ000000771610 11-05-14 8:39 Submitted Waiting Approval 12
REQ000000771610 11-05-14 8:39 Waiting Approval Planning 16547
REQ000000771610 11-10-14 12:38 In Progress Cancelled 2662404
REQ000000837895 12-03-14 10:55 Completed Submitted 21768835
REQ000000837895 19-11-14 10:20 In Progress Closed 2531133
REQ000000837895 19-11-14 9:49 Submitted Waiting Approval 21
REQ000000837895 19-11-14 9:49 Waiting Approval Planning 401
REQ000000837895 19-11-14 9:56 Planning In Progress 1475
REQ000000838021 12-03-14 10:53 Completed Submitted 21768493
REQ000000838021 19-11-14 10:04 In Progress Closed 2532110
REQ000000838021 19-11-14 9:41 Submitted Waiting Approval 15
REQ000000838021 19-11-14 9:41 Waiting Approval Planning 859
REQ000000838021 19-11-14 9:55 Planning In Progress 515
REQ000000927976 12-08-14 15:56 Submitted Waiting Approval 9
REQ000000927976 12-08-14 15:56 Waiting Approval Planning 2677679
REQ000000927976 12-09-14 15:44 Planning In Progress 7839936
REQ000001011670 01-02-15 17:20 Submitted Waiting Approval 3
REQ000001011670 01-02-15 17:20 Waiting Approval Planning 10374213
REQ000001011670 01-06-15 19:03 Planning In Progress 4151
REQ000001011762 01-02-15 16:50 Submitted Waiting Approval 7
REQ000001011762 01-02-15 16:50 Waiting Approval Planning 10375959
REQ000001011762 01-06-15 19:03 Planning In Progress 5579
REQ000001011780 01-02-15 17:25 Submitted Waiting Approval 5
REQ000001011780 01-02-15 17:25 Waiting Approval Planning 10373876
REQ000001011780 01-06-15 19:03 Planning In Progress 3652
REQ000001011934 01-02-15 17:11 Submitted Waiting Approval 3
REQ000001011934 01-02-15 17:11 Waiting Approval Planning 10374713
REQ000001011934 01-06-15 19:03 Planning In Progress 4578
REQ000001012108 01-02-15 16:59 Submitted Waiting Approval 3
REQ000001012108 01-02-15 16:59 Waiting Approval Planning 10375427
REQ000001012108 01-06-15 19:03 Planning In Progress 5211
REQ000001012111 01-02-15 17:05 Submitted Waiting Approval 7
REQ000001012111 01-02-15 17:05 Waiting Approval Planning 10375063
REQ000001012111 01-06-15 19:03 Planning In Progress 4903
REQ000001093154 20-01-15 10:17 Rejected Draft 1128
REQ000001093154 20-01-15 10:36 Draft Submitted 16
REQ000001093154 20-01-15 10:36 Submitted Waiting Approval 1
REQ000001093154 20-01-15 10:36 Waiting Approval Planning 110573
REQ000001093154 20-01-15 9:25 Submitted Waiting Approval 8
REQ000001093154 20-01-15 9:25 Waiting Approval Rejected 3148
REQ000001093154 21-01-15 17:19 Planning In Progress 64067
REQ000001093195 20-01-15 10:12 Submitted Waiting Approval 5
REQ000001093195 20-01-15 10:12 Waiting Approval Planning 112039
REQ000001093195 21-01-15 17:19 Planning In Progress 69058
REQ000001096807 20-01-15 15:50 Submitted Waiting Approval 6
REQ000001096807 20-01-15 15:50 Waiting Approval Planning 91759
REQ000001096807 21-01-15 17:19 Planning In Progress 70650
REQ000001126031 26-01-15 15:53 Submitted Waiting Approval 6
REQ000001126031 26-01-15 15:53 Waiting Approval Planning 3312
REQ000001126031 26-01-15 16:48 Planning In Progress 49923
REQ000001126123 26-01-15 15:56 Submitted Waiting Approval 6
REQ000001126123 26-01-15 15:56 Waiting Approval Planning 3094
REQ000001126123 26-01-15 16:48 Planning In Progress 49956
REQ000001153725 02-09-15 13:45 Planning In Progress 2614658
REQ000001153725 30-01-15 19:54 Submitted Waiting Approval 7
REQ000001153725 30-01-15 19:54 Waiting Approval Planning 18553843
REQ000001153728 02-09-15 13:45 Planning In Progress 2612502
REQ000001153728 30-01-15 19:59 Submitted Waiting Approval 7
REQ000001153728 30-01-15 19:59 Waiting Approval Planning 18553532

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 5 5 239.4 1,197.2
Draft 1 1 0.0 0.0
In Progress 8 8 37.7 301.3
Planning 22 22 27.9 614.2
Rejected 1 1 0.0 0.0
Submitted 23 23 0.0 0.0
Waiting Approval 23 23 51.6 1,185.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 5 239.4 1,197.2
Draft Submitted 1 0.0 0.0
In Progress Cancelled 3 30.8 92.4
Closed 5 41.8 208.9
Planning In Progress 22 27.9 614.2
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 23 0.0 0.0
Waiting Approval Planning 22 53.9 1,185.6
Rejected 1 0.0 0.0