11 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

4.5% Completed 0.0% Draft 80.0% In Progress 5.8% Planning 0.0% Submitted 9.6% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 36 out of 36

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000761532 11-03-14 16:41 Submitted Waiting Approval 14
REQ000000761532 11-03-14 16:41 Waiting Approval Completed 59354
REQ000000761532 11-04-14 14:28 In Progress Closed 21697093
REQ000000761532 11-04-14 7:40 Planning In Progress 24460
REQ000000761532 12-03-14 9:10 Completed Planning 2586610
REQ000001112458 22-01-15 18:00 Submitted Waiting Approval 7
REQ000001112458 22-01-15 18:00 Waiting Approval Planning 68136
REQ000001112458 23-01-15 12:56 Planning In Progress 23708
REQ000001112704 22-01-15 17:50 Submitted Waiting Approval 5
REQ000001112704 22-01-15 17:50 Waiting Approval Planning 68742
REQ000001112704 23-01-15 12:55 Planning In Progress 15516
REQ000001191985 02-09-15 8:45 Submitted Waiting Approval 9
REQ000001191985 02-09-15 8:46 Waiting Approval Planning 5279627
REQ000001191985 02-11-15 11:19 Planning In Progress 2581454
REQ000001208714 02-11-15 11:41 Submitted Waiting Approval 10
REQ000001208714 02-11-15 11:41 Waiting Approval Planning 4589
REQ000001208714 02-11-15 12:58 Planning In Progress 5241
REQ000001208732 02-11-15 11:45 Submitted Waiting Approval 8
REQ000001208732 02-11-15 11:45 Waiting Approval Planning 4373
REQ000001208732 02-11-15 12:58 Planning In Progress 5638
REQ000001215007 02-12-15 13:14 Submitted Waiting Approval 10
REQ000001215007 02-12-15 9:40 Draft Submitted 12841
REQ000001215007 20-02-15 10:30 Planning In Progress 422473
REQ000001215007 25-02-15 7:52 In Progress Draft 24198480
REQ000001230744 16-02-15 12:39 Submitted Waiting Approval 9
REQ000001230744 16-02-15 12:39 Waiting Approval Planning 9604
REQ000001230744 16-02-15 15:19 Planning In Progress 60904
REQ000001230752 16-02-15 12:43 Submitted Waiting Approval 5
REQ000001230752 16-02-15 12:43 Waiting Approval Planning 9332
REQ000001230752 16-02-15 15:19 Planning In Progress 61679
REQ000001230968 16-02-15 12:46 Submitted Waiting Approval 8
REQ000001230968 16-02-15 12:46 Waiting Approval Planning 9193
REQ000001230968 16-02-15 15:19 Planning In Progress 61290
REQ000001231229 16-02-15 12:41 Submitted Waiting Approval 7
REQ000001231229 16-02-15 12:41 Waiting Approval Planning 9478
REQ000001231229 16-02-15 15:19 Planning In Progress 60401

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 1 1 29.9 29.9
Draft 1 1 0.1 0.1
In Progress 2 2 265.6 531.2
Planning 11 11 3.5 38.5
Submitted 11 11 0.0 0.0
Waiting Approval 10 10 6.4 63.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Planning 1 29.9 29.9
Draft Submitted 1 0.1 0.1
In Progress Closed 1 251.1 251.1
Draft 1 280.1 280.1
Planning In Progress 11 3.5 38.5
Submitted Waiting Approval 11 0.0 0.0
Waiting Approval Completed 1 0.7 0.7
Planning 9 7.0 63.2