8 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

26.9% Completed 0.1% Draft 32.0% In Progress 0.4% Planning 0.0% Submitted 40.7% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 29 out of 29

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000913497 12-04-14 13:43 Submitted Waiting Approval 15
REQ000000913497 12-04-14 13:43 Waiting Approval Planning 2557881
REQ000000913497 12-05-14 4:14 Planning In Progress 14616
REQ000000913497 12-05-14 8:18 In Progress Completed 10630039
REQ000000913497 12-09-14 9:05 Completed Closed 8930244
REQ000000913586 12-04-14 13:20 Submitted Waiting Approval 22
REQ000000913586 12-04-14 13:20 Waiting Approval Planning 2559230
REQ000000913586 12-05-14 4:14 Planning In Progress 14612
REQ000000913586 12-05-14 8:18 In Progress Completed 10630073
REQ000000913586 12-09-14 9:05 Completed Closed 8930227
REQ000000969715 01-08-15 8:10 Planning In Progress 21529
REQ000000969715 16-12-14 19:50 Submitted Waiting Approval 8
REQ000000969715 16-12-14 19:50 Waiting Approval Planning 19657219
REQ000001025903 01-06-15 16:17 Submitted Waiting Approval 9
REQ000001025903 01-06-15 16:17 Waiting Approval Planning 917
REQ000001025903 01-06-15 16:32 Planning In Progress 639
REQ000001087723 19-01-15 12:29 Submitted Waiting Approval 4
REQ000001087723 19-01-15 12:29 Waiting Approval Planning 12202
REQ000001087723 19-01-15 15:52 Planning In Progress 75482
REQ000001141215 17-02-15 14:40 Planning In Progress 9690
REQ000001141215 28-01-15 21:01 Draft Submitted 82234
REQ000001141215 29-01-15 19:52 Submitted Waiting Approval 5
REQ000001141215 29-01-15 19:52 Waiting Approval Planning 1622920
REQ000001141229 28-01-15 21:37 Submitted Waiting Approval 8
REQ000001141229 28-01-15 21:37 Waiting Approval Planning 56252
REQ000001141229 29-01-15 13:14 Planning In Progress 16186
REQ000001232829 16-02-15 16:36 Submitted Waiting Approval 7
REQ000001232829 16-02-15 16:36 Waiting Approval Planning 571686
REQ000001232829 23-02-15 7:25 Planning In Progress 94632

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 2 2 103.4 206.7
Draft 1 1 1.0 1.0
In Progress 2 2 123.0 246.1
Planning 8 8 0.4 2.9
Submitted 8 8 0.0 0.0
Waiting Approval 8 8 39.1 312.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 2 103.4 206.7
Draft Submitted 1 1.0 1.0
In Progress Completed 2 123.0 246.1
Planning In Progress 8 0.4 2.9
Submitted Waiting Approval 8 0.0 0.0
Waiting Approval Planning 8 39.1 312.9