16 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

53.5% Completed 42.0% In Progress 2.3% Planning 0.0% Submitted 2.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 66 out of 66

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000629357 10-06-14 14:01 Submitted Waiting Approval 15
REQ000000629357 10-06-14 14:01 Waiting Approval Planning 5703
REQ000000629357 10-06-14 15:37 Planning In Progress 2568854
REQ000000629357 10-07-14 9:11 In Progress Closed 13853447
REQ000000629357 12-02-14 10:21 Completed Submitted 10208421
REQ000000629369 10-06-14 14:04 Submitted Waiting Approval 11
REQ000000629369 10-06-14 14:04 Waiting Approval Planning 21224
REQ000000629369 10-06-14 19:58 Planning In Progress 2553329
REQ000000629369 10-07-14 9:13 In Progress Closed 13853287
REQ000000629369 12-02-14 10:22 Completed Submitted 10208533
REQ000000633490 10-07-14 11:37 Planning In Progress 2018
REQ000000633490 10-07-14 12:10 In Progress Closed 13842664
REQ000000633490 10-07-14 9:29 Submitted Waiting Approval 16
REQ000000633490 10-07-14 9:29 Waiting Approval Planning 7662
REQ000000633490 12-02-14 10:15 Completed Submitted 12784414
REQ000000633679 10-07-14 11:36 Planning In Progress 2298
REQ000000633679 10-07-14 12:14 In Progress Closed 13842422
REQ000000633679 10-07-14 9:32 Submitted Waiting Approval 12
REQ000000633679 10-07-14 9:32 Waiting Approval Planning 7461
REQ000000633679 12-02-14 9:48 Completed Submitted 12786244
REQ000000633688 10-07-14 11:37 Planning In Progress 2503
REQ000000633688 10-07-14 12:18 In Progress Closed 13842185
REQ000000633688 10-07-14 9:56 Submitted Waiting Approval 10
REQ000000633688 10-07-14 9:56 Waiting Approval Planning 6038
REQ000000633688 12-02-14 10:16 Completed Submitted 12786004
REQ000000633702 10-07-14 11:36 Planning In Progress 1803
REQ000000633702 10-07-14 12:06 In Progress Closed 13842952
REQ000000633702 10-07-14 9:25 Submitted Waiting Approval 10
REQ000000633702 10-07-14 9:25 Waiting Approval Planning 7816
REQ000000633702 12-02-14 10:16 Completed Submitted 12784138
REQ000000652891 10-10-14 11:42 Submitted Waiting Approval 12
REQ000000652891 10-10-14 11:43 Waiting Approval Planning 1358
REQ000000652891 10-10-14 12:05 Planning In Progress 11945
REQ000000652891 10-10-14 15:24 In Progress Closed 5968913
REQ000000652891 12-03-14 8:47 Completed Submitted 18327320
REQ000000653035 10-10-14 11:53 Submitted Waiting Approval 8
REQ000000653035 10-10-14 11:53 Waiting Approval Planning 744
REQ000000653035 10-10-14 12:05 Planning In Progress 11653
REQ000000653035 10-10-14 15:20 In Progress Closed 5969199
REQ000000653035 12-03-14 8:47 Completed Submitted 18327975
REQ000000672251 12-03-14 9:52 Completed Submitted 18740722
REQ000000672251 15-10-14 7:37 Submitted Waiting Approval 11
REQ000000672251 15-10-14 7:38 Waiting Approval Planning 740409
REQ000000672251 23-10-14 21:18 Planning In Progress 41718
REQ000000672251 24-10-14 8:53 In Progress Closed 4782790
REQ000000672259 15-10-14 7:39 Submitted Waiting Approval 11
REQ000000672259 15-10-14 7:39 Waiting Approval Planning 740295
REQ000000672259 23-10-14 21:17 Planning In Progress 49009
REQ000000672340 15-10-14 7:47 Submitted Waiting Approval 9
REQ000000672340 15-10-14 7:47 Waiting Approval Planning 739832
REQ000000672340 23-10-14 21:17 Planning In Progress 44193
REQ000000672608 15-10-14 7:41 Submitted Waiting Approval 13
REQ000000672608 15-10-14 7:41 Waiting Approval Planning 740193
REQ000000672608 23-10-14 21:17 Planning In Progress 43394
REQ000000672621 15-10-14 7:49 Submitted Waiting Approval 15
REQ000000672621 15-10-14 7:49 Waiting Approval Planning 739702
REQ000000672621 23-10-14 21:17 Planning In Progress 45512
REQ000000672622 15-10-14 7:51 Submitted Waiting Approval 12
REQ000000672622 15-10-14 7:51 Waiting Approval Planning 739613
REQ000000672622 23-10-14 21:18 Planning In Progress 49340
REQ000000672626 15-10-14 7:52 Submitted Waiting Approval 12
REQ000000672626 15-10-14 7:52 Waiting Approval Planning 739489
REQ000000672626 23-10-14 21:17 Planning In Progress 42361
REQ000001036932 01-08-15 10:58 Submitted Waiting Approval 9
REQ000001036932 01-08-15 10:59 Waiting Approval Planning 11562
REQ000001036932 01-08-15 14:11 Planning In Progress 719

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 9 9 163.3 1,469.4
In Progress 9 9 128.3 1,155.1
Planning 16 16 4.0 63.3
Submitted 16 16 0.0 0.0
Waiting Approval 16 16 3.8 60.8

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Submitted 9 163.3 1,469.4
In Progress Closed 9 128.3 1,155.1
Planning In Progress 16 4.0 63.3
Submitted Waiting Approval 16 0.0 0.0
Waiting Approval Planning 16 3.8 60.8