7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

91.4% In Progress 8.6% Planning 0.0% Submitted 0.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 21 out of 21

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001144624 29-01-15 13:01 Submitted Waiting Approval 7
REQ000001144624 29-01-15 13:01 Waiting Approval Planning 8529
REQ000001144624 29-01-15 15:23 Planning In Progress 65147
REQ000001144952 29-01-15 13:04 Submitted Waiting Approval 7
REQ000001144952 29-01-15 13:04 Waiting Approval Planning 8362
REQ000001144952 29-01-15 15:24 Planning In Progress 65151
REQ000001158986 02-02-15 13:35 Submitted Waiting Approval 7
REQ000001158986 02-02-15 13:35 Waiting Approval Planning 4643
REQ000001158986 02-02-15 14:53 Planning In Progress 2404396
REQ000001159187 02-02-15 13:37 Submitted Waiting Approval 8
REQ000001159187 02-02-15 13:37 Waiting Approval Planning 4546
REQ000001159187 02-02-15 14:53 Planning In Progress 2404913
REQ000001197393 02-09-15 19:44 Submitted Waiting Approval 6
REQ000001197393 13-02-15 10:27 Planning In Progress 36637
REQ000001197393 13-02-15 20:37 In Progress Submitted 17363184
REQ000001197619 02-09-15 19:34 Submitted Waiting Approval 7
REQ000001197619 13-02-15 10:26 Planning In Progress 32352
REQ000001197619 13-02-15 19:26 In Progress Submitted 17366880
REQ000001205253 02-10-15 22:23 Submitted Waiting Approval 7
REQ000001205253 25-02-15 14:56 In Progress Submitted 18948426
REQ000001205253 25-02-15 7:56 Planning In Progress 25230

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 3 3 207.1 621.3
Planning 7 7 8.3 58.3
Submitted 7 7 0.0 0.0
Waiting Approval 4 4 0.1 0.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress Submitted 3 207.1 621.3
Planning In Progress 7 8.3 58.3
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Planning 4 0.1 0.3