9 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

35.7% Completed 42.7% In Progress 21.6% Planning 0.0% Submitted 0.0% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 33 out of 33

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000612161 10-01-14 12:51 Submitted Waiting Approval 10
REQ000000612161 10-01-14 12:51 Waiting Approval Planning 5912
REQ000000612161 10-01-14 14:30 Planning Completed 5249743
REQ000000612161 10-06-14 6:09 In Progress Closed 16543031
REQ000000612161 12-03-14 8:46 Completed In Progress 7766599
REQ000000617398 10-02-14 13:44 Submitted Waiting Approval 11
REQ000000617398 10-02-14 13:44 Waiting Approval Planning 6032
REQ000000617398 10-02-14 15:25 Planning In Progress 2413006
REQ000000617406 10-02-14 13:23 Submitted Waiting Approval 10
REQ000000617406 10-02-14 13:23 Waiting Approval Planning 7268
REQ000000617406 10-02-14 15:24 Planning In Progress 2414704
REQ000000617920 10-02-14 13:50 Submitted Waiting Approval 10
REQ000000617920 10-02-14 13:51 Waiting Approval Planning 2570
REQ000000617920 10-02-14 14:33 Planning In Progress 2418086
REQ000000617920 10-03-14 14:15 In Progress Completed 24535772
REQ000000617920 19-12-14 13:44 Completed Closed 8862129
REQ000000633405 10-07-14 11:41 Planning In Progress 5369351
REQ000000633405 10-07-14 8:25 Submitted Waiting Approval 11
REQ000000633405 10-07-14 8:25 Waiting Approval Planning 11777
REQ000000633409 10-07-14 11:42 Planning In Progress 5370087
REQ000000633409 10-07-14 8:27 Submitted Waiting Approval 8
REQ000000633409 10-07-14 8:27 Waiting Approval Planning 11701
REQ000000707481 12-02-14 10:25 Completed Submitted 21781904
REQ000000707481 22-10-14 12:57 Submitted Waiting Approval 15
REQ000000707481 22-10-14 12:57 Waiting Approval Planning 2145
REQ000000707481 22-10-14 13:33 Planning In Progress 1726
REQ000000707481 22-10-14 14:02 In Progress Closed 4850391
REQ000000959048 15-12-14 10:19 Submitted Waiting Approval 11
REQ000000959048 15-12-14 10:19 Waiting Approval Planning 1860
REQ000000959048 15-12-14 10:50 Planning In Progress 11125
REQ000000959602 15-12-14 10:17 Submitted Waiting Approval 11
REQ000000959602 15-12-14 10:17 Waiting Approval Planning 2084
REQ000000959602 15-12-14 10:51 Planning In Progress 10118

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Completed 3 3 148.2 444.6
In Progress 3 3 177.2 531.6
Planning 9 9 29.9 269.2
Submitted 9 9 0.0 0.0
Waiting Approval 9 9 0.1 0.6

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Completed Closed 1 102.6 102.6
In Progress 1 89.9 89.9
Submitted 1 252.1 252.1
In Progress Closed 2 123.8 247.6
Completed 1 284.0 284.0
Planning Completed 1 60.8 60.8
In Progress 8 26.1 208.4
Submitted Waiting Approval 9 0.0 0.0
Waiting Approval Planning 9 0.1 0.6