13 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

0.0% Draft 26.8% Planning 0.0% Rejected 0.0% Submitted 73.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 43 out of 43

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000927976 12-08-14 15:56 Submitted Waiting Approval 9
REQ000000927976 12-08-14 15:56 Waiting Approval Planning 2677679
REQ000000927976 12-09-14 15:44 Planning In Progress 7839936
REQ000001011670 01-02-15 17:20 Submitted Waiting Approval 3
REQ000001011670 01-02-15 17:20 Waiting Approval Planning 10374213
REQ000001011670 01-06-15 19:03 Planning In Progress 4151
REQ000001011762 01-02-15 16:50 Submitted Waiting Approval 7
REQ000001011762 01-02-15 16:50 Waiting Approval Planning 10375959
REQ000001011762 01-06-15 19:03 Planning In Progress 5579
REQ000001011780 01-02-15 17:25 Submitted Waiting Approval 5
REQ000001011780 01-02-15 17:25 Waiting Approval Planning 10373876
REQ000001011780 01-06-15 19:03 Planning In Progress 3652
REQ000001011934 01-02-15 17:11 Submitted Waiting Approval 3
REQ000001011934 01-02-15 17:11 Waiting Approval Planning 10374713
REQ000001011934 01-06-15 19:03 Planning In Progress 4578
REQ000001012108 01-02-15 16:59 Submitted Waiting Approval 3
REQ000001012108 01-02-15 16:59 Waiting Approval Planning 10375427
REQ000001012108 01-06-15 19:03 Planning In Progress 5211
REQ000001012111 01-02-15 17:05 Submitted Waiting Approval 7
REQ000001012111 01-02-15 17:05 Waiting Approval Planning 10375063
REQ000001012111 01-06-15 19:03 Planning In Progress 4903
REQ000001093154 20-01-15 10:17 Rejected Draft 1128
REQ000001093154 20-01-15 10:36 Draft Submitted 16
REQ000001093154 20-01-15 10:36 Submitted Waiting Approval 1
REQ000001093154 20-01-15 10:36 Waiting Approval Planning 110573
REQ000001093154 20-01-15 9:25 Submitted Waiting Approval 8
REQ000001093154 20-01-15 9:25 Waiting Approval Rejected 3148
REQ000001093154 21-01-15 17:19 Planning In Progress 64067
REQ000001093195 20-01-15 10:12 Submitted Waiting Approval 5
REQ000001093195 20-01-15 10:12 Waiting Approval Planning 112039
REQ000001093195 21-01-15 17:19 Planning In Progress 69058
REQ000001096807 20-01-15 15:50 Submitted Waiting Approval 6
REQ000001096807 20-01-15 15:50 Waiting Approval Planning 91759
REQ000001096807 21-01-15 17:19 Planning In Progress 70650
REQ000001115941 23-01-15 10:29 Submitted Waiting Approval 15
REQ000001115941 23-01-15 10:29 Waiting Approval Planning 269003
REQ000001115941 26-01-15 13:13 Planning In Progress 24180982
REQ000001153725 02-09-15 13:45 Planning In Progress 2614658
REQ000001153725 30-01-15 19:54 Submitted Waiting Approval 7
REQ000001153725 30-01-15 19:54 Waiting Approval Planning 18553843
REQ000001153728 02-09-15 13:45 Planning In Progress 2612502
REQ000001153728 30-01-15 19:59 Submitted Waiting Approval 7
REQ000001153728 30-01-15 19:59 Waiting Approval Planning 18553532

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Draft 1 1 0.0 0.0
Planning 13 13 33.4 433.8
Rejected 1 1 0.0 0.0
Submitted 14 14 0.0 0.0
Waiting Approval 14 14 84.8 1,187.7

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Draft Submitted 1 0.0 0.0
Planning In Progress 13 33.4 433.8
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 14 0.0 0.0
Waiting Approval Planning 13 91.4 1,187.7
Rejected 1 0.0 0.0