7 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

76.4% In Progress 1.9% Pending 14.4% Planning 0.0% Submitted 7.4% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 22 out of 22

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000001035462 01-08-15 8:21 Submitted Waiting Approval 3
REQ000001035462 01-08-15 8:21 Waiting Approval Planning 2684885
REQ000001035462 19-02-15 17:51 In Progress Submitted 14049003
REQ000001035462 26-01-15 14:52 Pending In Progress 2084325
REQ000001035828 01-08-15 8:31 Submitted Waiting Approval 7
REQ000001035830 01-08-15 8:24 Submitted Waiting Approval 3
REQ000001035830 01-08-15 8:24 Waiting Approval Planning 2684725
REQ000001035830 01-09-15 10:09 Planning Pending 5352406
REQ000001035830 19-02-15 17:44 In Progress Submitted 14049613
REQ000001035830 26-01-15 14:53 In Progress In Progress 2083856
REQ000001052338 01-12-15 13:22 Submitted Waiting Approval 5
REQ000001052338 01-12-15 13:22 Waiting Approval Planning 16654
REQ000001052338 15-01-15 16:14 In Progress Submitted 27637657
REQ000001052345 01-12-15 13:24 Submitted Waiting Approval 4
REQ000001052345 01-12-15 13:24 Waiting Approval Planning 16539
REQ000001052345 15-01-15 16:18 In Progress Submitted 27637549
REQ000001126701 26-01-15 16:47 Submitted Waiting Approval 7
REQ000001126701 26-01-15 16:47 Waiting Approval Planning 162793
REQ000001126701 28-01-15 14:01 Planning In Progress 8108516
REQ000001152794 02-03-15 14:05 Planning In Progress 2682696
REQ000001152794 30-01-15 16:38 Submitted Waiting Approval 9
REQ000001152794 30-01-15 16:38 Waiting Approval Planning 2669202

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
In Progress 5 5 197.8 989.1
Pending 1 1 24.1 24.1
Planning 3 3 62.3 186.8
Submitted 7 7 0.0 0.0
Waiting Approval 6 6 15.9 95.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
In Progress In Progress 1 24.1 24.1
Submitted 4 241.2 965.0
Pending In Progress 1 24.1 24.1
Planning In Progress 2 62.4 124.9
Pending 1 61.9 61.9
Submitted Waiting Approval 7 0.0 0.0
Waiting Approval Planning 6 15.9 95.3