13 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

13.3% Cancelled 0.0% Draft 12.5% In Progress 48.9% Planning 0.0% Rejected 0.0% Submitted 25.2% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 46 out of 46

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000941240 12-10-14 15:09 Submitted Waiting Approval 15
REQ000000941240 12-10-14 15:09 Waiting Approval Planning 6200400
REQ000000941240 23-12-14 9:29 Planning In Progress 13847263
REQ000000941516 12-10-14 15:12 Submitted Waiting Approval 18
REQ000000941516 12-10-14 15:12 Waiting Approval Planning 6200211
REQ000000941516 23-12-14 9:29 Planning In Progress 13847383
REQ000000961776 15-12-14 16:19 Submitted Waiting Approval 24
REQ000000961776 15-12-14 16:20 Waiting Approval Planning 68826
REQ000000961776 16-12-14 11:27 Planning Cancelled 3057683
REQ000001007930 26-01-15 14:47 In Progress Planning 13453480
REQ000001007930 30-12-14 17:39 Submitted Waiting Approval 5
REQ000001007930 30-12-14 17:39 Waiting Approval In Progress 2322466
REQ000001011100 01-02-15 12:41 Submitted Waiting Approval 4
REQ000001011100 01-02-15 12:41 Waiting Approval Planning 3581
REQ000001011100 01-02-15 13:40 Planning In Progress 7673665
REQ000001011170 01-02-15 12:48 Submitted Waiting Approval 4
REQ000001011170 01-02-15 12:48 Waiting Approval Planning 12960679
REQ000001011170 01-07-15 12:59 Planning In Progress 11520
REQ000001078493 16-01-15 10:11 Submitted Waiting Approval 12
REQ000001078493 16-01-15 10:11 Waiting Approval Planning 278146
REQ000001078493 19-01-15 15:27 Planning In Progress 325123
REQ000001079108 16-01-15 10:15 Submitted Waiting Approval 5
REQ000001079108 16-01-15 10:15 Waiting Approval Planning 277950
REQ000001079108 19-01-15 15:27 Planning In Progress 24773618
REQ000001079912 16-01-15 13:29 Submitted Waiting Approval 16
REQ000001079912 16-01-15 13:29 Waiting Approval Planning 266249
REQ000001079912 19-01-15 15:27 Planning In Progress 325003
REQ000001147082 02-03-15 8:19 Planning In Progress 37
REQ000001147082 02-03-15 8:20 In Progress Cancelled 24037
REQ000001147082 29-01-15 20:27 Submitted Waiting Approval 12
REQ000001147082 29-01-15 20:28 Waiting Approval Planning 2721088
REQ000001181395 02-05-15 16:45 Submitted Waiting Approval 13
REQ000001181395 02-05-15 16:45 Waiting Approval Rejected 787
REQ000001181395 02-05-15 16:59 Rejected Draft 95
REQ000001181395 02-05-15 17:00 Draft Submitted 35
REQ000001181395 02-05-15 17:01 Submitted Waiting Approval 1
REQ000001181395 03-04-15 15:00 Cancelled Submitted 2511934
REQ000001181395 20-02-15 15:28 Planning In Progress 1966
REQ000001181395 20-02-15 16:00 In Progress Cancelled 3625153
REQ000001181751 02-05-15 16:55 Submitted Waiting Approval 15
REQ000001181751 02-05-15 16:55 Waiting Approval Cancelled 2758672
REQ000001181751 02-12-15 14:55 Planning In Progress 9380
REQ000001181751 03-06-15 15:13 Cancelled Planning 15723688
REQ000001257918 20-02-15 16:08 Submitted Waiting Approval 5
REQ000001257918 20-02-15 16:08 Waiting Approval Planning 488832
REQ000001257918 26-02-15 7:55 Planning In Progress 3135836

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 2 2 105.5 211.1
Draft 1 1 0.0 0.0
In Progress 3 3 66.0 197.9
Planning 12 12 64.6 775.6
Rejected 1 1 0.0 0.0
Submitted 14 14 0.0 0.0
Waiting Approval 13 13 30.8 399.9

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Planning 1 182.0 182.0
Submitted 1 29.1 29.1
Draft Submitted 1 0.0 0.0
In Progress Cancelled 2 21.1 42.2
Planning 1 155.7 155.7
Planning Cancelled 1 35.4 35.4
In Progress 11 67.3 740.2
Rejected Draft 1 0.0 0.0
Submitted Waiting Approval 14 0.0 0.0
Waiting Approval Cancelled 1 31.9 31.9
In Progress 1 26.9 26.9
Planning 10 34.1 341.0
Rejected 1 0.0 0.0