13 service requests

About this visual

Each circle represents a possible state of the service request.

The size represents the percentage of time spent by all service requests in this state. (Larger circles indicate more time.)

The colour represents the time spent by any service requests, on average in this state. (Red circles indicate a higher average processing time.)

The arcs on top represent forward flows, from left to right. Their size and colour again represent the total and average time spent in that transition.

The arcs below represent reverse flows, from right to left. Their size and colour are similarly constructed.

23.4% Cancelled 10.5% Closed 48.1% Completed 3.4% In Progress 8.9% Planning 0.0% Submitted 5.8% Waiting Approval

Cause of delay This visual uses Group-Means: a Gramener algorithm

Group Count Days spent

* Empty cell implies no impact

Summary of the causes

There are no significant causes of delay that we can infer for this segment from the data.

Service requests status Showing 42 out of 42

Service Request ID SR Audit Create Datetime SR Audit Status Next status Time spent
REQ000000938498 12-10-14 9:36 Submitted Waiting Approval 25
REQ000000938498 12-10-14 9:36 Waiting Approval Planning 5502806
REQ000000938498 15-12-14 10:33 In Progress Completed 98459
REQ000000938498 15-12-14 2:10 Planning In Progress 30187
REQ000000938498 16-12-14 13:54 Completed Closed 1342978
REQ000001037286 01-08-15 13:27 Submitted Waiting Approval 8
REQ000001037286 01-08-15 13:27 Waiting Approval Planning 522
REQ000001037286 01-08-15 13:36 Planning In Progress 2678604
REQ000001038563 01-08-15 15:46 Submitted Waiting Approval 6
REQ000001038563 01-08-15 15:47 Waiting Approval Planning 333
REQ000001038563 01-08-15 15:52 Planning In Progress 2680925
REQ000001038607 01-08-15 14:43 Submitted Waiting Approval 6
REQ000001038607 01-08-15 14:43 Waiting Approval Planning 1273
REQ000001038607 01-08-15 15:04 Planning In Progress 2678770
REQ000001093646 20-01-15 10:10 Submitted Waiting Approval 8
REQ000001093646 20-01-15 10:10 Waiting Approval Planning 6040
REQ000001093646 20-01-15 11:51 Planning In Progress 526887
REQ000001093646 23-02-15 1:26 Closed Completed 11156183
REQ000001093646 26-01-15 14:12 In Progress Closed 2373236
REQ000001093946 20-01-15 10:21 Submitted Waiting Approval 14
REQ000001093946 20-01-15 10:21 Waiting Approval Planning 5408
REQ000001093946 20-01-15 11:51 Planning In Progress 608528
REQ000001093946 27-01-15 12:53 In Progress Completed 248726
REQ000001093946 30-01-15 9:59 Completed Closed 1306187
REQ000001182016 02-05-15 17:22 Submitted Waiting Approval 9
REQ000001216890 02-12-15 14:38 Submitted Waiting Approval 4
REQ000001216890 16-02-15 10:46 Cancelled Submitted 24983533
REQ000001217240 02-12-15 14:51 Submitted Waiting Approval 5
REQ000001217240 20-02-15 5:07 Planning In Progress 14399
REQ000001217240 20-02-15 9:07 In Progress Completed 416193
REQ000001217240 25-02-15 4:44 Completed Submitted 24228430
REQ000001218886 02-12-15 22:17 Submitted Waiting Approval 14
REQ000001218886 17-02-15 15:12 In Progress Completed 463354
REQ000001218886 17-02-15 3:50 Planning In Progress 40942
REQ000001218886 22-02-15 23:54 Completed Submitted 24445367
REQ000001220500 13-02-15 7:36 Submitted Waiting Approval 5
REQ000001232829 16-02-15 16:36 Submitted Waiting Approval 7
REQ000001232829 16-02-15 16:36 Waiting Approval Planning 571686
REQ000001232829 23-02-15 7:25 Planning In Progress 94632
REQ000001263903 23-02-15 13:05 Submitted Waiting Approval 6
REQ000001263903 23-02-15 13:05 Waiting Approval Planning 68858
REQ000001263903 24-02-15 8:13 Planning In Progress 93289

Process Workflow Optimization

This page shows all required calculations for the workflow POC.

Computations

  1. De-duplicate data by primary keys Service Request ID, SR Audit Create Datetime, and SR Audit Status.
  2. Sort by Service Request ID, and within that, by SR Audit Create Datetime.
  3. Add a Next status column that has the next row's SR Audit Status within a given Service Request ID. (The last row in each Service Request ID will have a NaN Next status.)
  4. Calculate the Time spent as the next row's SR Audit Create Datetime minus the current row's SR Audit Create Datetime. For the last row, this value will be NaN.

Basic statistics

Time spent in each status, on average

count count_transitioned mean_days total_days
Cancelled 1 1 289.2 289.2
Closed 1 1 129.1 129.1
Completed 4 4 148.5 594.0
In Progress 5 5 8.3 41.7
Planning 10 10 10.9 109.3
Submitted 13 13 0.0 0.0
Waiting Approval 8 8 8.9 71.3

Time spent on transitions

count mean_days total_days
SR Audit Status Next status
Cancelled Submitted 1 289.2 289.2
Closed Completed 1 129.1 129.1
Completed Closed 2 15.3 30.7
Submitted 2 281.7 563.4
In Progress Closed 1 27.5 27.5
Completed 4 3.5 14.2
Planning In Progress 10 10.9 109.3
Submitted Waiting Approval 13 0.0 0.0
Waiting Approval Planning 8 8.9 71.3